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Troubleshooting
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED
SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
WARNING
Symptom
Problem
Test Solution
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Ember bed is not glowing or
dimming
LED’s are burnt out or
malfunctioning
Inspect the LED’s and replace them if necessary
No warm air coming out of
appliance
Room temperature is higher
than the appliance setting (if it
is set to room temperature)
Reset temperature setting
Heater is burnt out
Inspect the burner and heater assembly and
replace it if necessary
Appliance turns off and will
not turn on
Remote control does not work Low battery
Replace battteries in remote control
Heater shuts off automatically Room is too warm
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temperature is reached. It will also turn on
automatically if the room temperature drops
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05.28.19
Electric firepalce has overheated
and safey device has caused
thermal switch to disconnect
or home circuit breaker has
opened.
Reset switch by turing main power switch off
a
nd w
aiting 5 minutes then turning i
t
back on.
WARRANTY & REVIEWS
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