Troubleshooting
1.
Bad vibration
a.
Verify that the shipping travel knobs are loosened.
b.
Check to make sure there are no sugar lumps in the spinning head.
c.
Be sure the machine is located on a firm and level surface.
2.
Motor does no operate, but heater is operating.
a.
Motor protection has tripped off. Wait one minute and then restart.
3.
Floss is being formed with clumps of sugar or floss is forming, but being cut.
a.
HEAT CONTROL is set at too high of a setting, lower HEAT CONTROL setting.
4.
Head is full of sugar but no floss is coming out.
a.
Check the setting of the HEAT switch and HEAT CONTROL.
b.
Empty head and follow routine cleaning procedures.
Cleaning Procedures
1.
Be sure the MOTOR and HEAT switches are in the “OFF” position. (Cord should also be
unplugged from outlet.)
2.
Allow the SPINNING HEAD unit and components to cool down to a temperature that is safe to
touch.
3.
Remove the four retaining nuts and leather floaters on the top of the SPINNING HEAD unit.
4.
Remove the top from the SPINNING HEAD unit by lifting it off.
5.
Remove the slinger plate by losing the two nylon acorn nuts in the center.
6.
Disconnect the two heater lead terminations by removing the two nuts (3/8” hex) and removing
the leads from the studs.
7.
Remove the outer screen assembly with the heating element by sliding it straight up.
8.
The top and the screen assembly with heating element can be cleaned by immersing in hot
water and mild detergent.
9.
The head base is now accessible for removing the sugar residue by manual cleaning with a damp
cloth.
10.
After allowing the components to dry completely, the screen assembly with heating element
can be reassembled by placing the items on the head base.
11.
Reconnect the two heater lead terminations with the two nuts (3/8” hex) be sure to route the
wire leads as to avoid and sharp bends.
12.
Reinstall the slinger plate using two nylon acorn nuts.
13.
Reassemble the top and secure with the four retaining nuts. Leather floaters should be installed
on two opposing studs.
