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When using an aftermarket remote, the sound-
bar turns off when the television turns on
• Turn the television on. Manually press the
Power button on the soundbar so that both
the soundbar and television are both on at
the same time.
No sound coming from external sub
• Check that the external sub is turned on.
• Check that the soundbar is configured
for a wired subwoofer connection. Refer
to the “Subwoofer Connection” section of
this manual.
• If utilizing a wired connection, check that
the subwoofer cables are attached to the
Sub Out connection on the soundbar and to
the appropriate input on the subwoofer.
• Turn the soundbar off and on using the
remote control or control panel power button.
• Unplug the soundbar, wait 30 seconds, and
plug it back in.
External sub is too quiet
• Turn up the volume on the subwoofer.
• Adjust the bass level setting in the soundbar
menu system.
• Try moving the subwoofer to a different
location in the listening room.
My soundbar is not behaving as expected.
• Turn the soundbar off and on using the
remote control or control panel power button.
• Unplug the soundbar, wait 30 seconds, and
plug it back in.
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