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11.2. Software Failure

Problem

Solution

The printer icon is not displayed in the
“Device and Printer” folder.

Reinstall the printer driver.

Ensure that the USB interface cable and the power cord

are properly connected.

The printer is in Ready mode but it will not

perform any print job.

If the failure still exists after restarting the printer, please

reinstall the printer driver.

Make sure the network cable of USB cable is connected

correctly.

Failed to install the driver

Check whether the print spooler service is enabled.

Check the power supply and the connection of the printer.

The driver cannot be used if the IP

address of the printer has been changed

Modify the port IP address of the printer driver.

If the above method does not work, please reinstall the

printer driver.

It is recommended that a fixed IP address should be set to

the network printer.

In the DHCP network, it is recommended to bind the IP

address with the Mac address of the printer.

Содержание P3060 SERIES

Страница 1: ...Pantum P3010 P3060 Series Pantum P3300 L2300 L2350 M118 M15 Series Monochrome Laser printer It is recommended that you read this Guide carefully before using the printer...

Страница 2: ...ctive companies in accordance with corresponding license agreement and they are referred for instructions only All other product and brand names herein may be the registered trademarks trademarks or s...

Страница 3: ...he printer laser radiation will not leak To avoid laser radiation please do not randomly disassemble the printer The printer follows the provisions of Class 1 laser products under CFR standard The pri...

Страница 4: ...ng the printer make sure the power is turned off Plugging and unplugging the power cord plug with a wet hand can result in an electric shock The fuser unit is hot when and after printing Touching the...

Страница 5: ...device which otherwise may result in fire or electric shock Take care not to spill liquids onto the equipment 12 Do not disassemble the equipment so as to avoid the risk of electric shock Necessary re...

Страница 6: ...xposure Statement This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled environments This equipment should be installed and operated with a minimum distance...

Страница 7: ...tivated 30 Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits 31 This Class B digital apparatus complies with Canadian ICES 003 32 Please keep this User Guide...

Страница 8: ...14 35 EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage li...

Страница 9: ...1 Driver Setup 16 3 1 1 One click Installation For Windows and macOS 16 3 1 2 More setup methods 30 3 2 Uninstall Driver 43 3 2 1 Method to uninstall driver under Windows 43 3 2 2 Method to uninstall...

Страница 10: ...ex printing 63 7 6 Fine mode printing 65 7 7 Mute printing 66 7 8 Auto shut off setting 67 7 9 Open Help Document 68 8 Mobile Print 69 8 1 Pantum APP 69 8 1 1 Operating systems supported 69 8 1 2 How...

Страница 11: ...Toner cartridge and drum component component maintenance 83 10 2 1 About toner cartridge and drum component component 83 10 2 2 Replace toner cartridge and drum component 84 11 Troubleshooting 88 11 1...

Страница 12: ...P3300DN series P3300DW L2300DW L2350DW M118DW M15DW series Interface type USB NET Wi Fi Print Language GDI PDL Control Panel LED LCD Print Speed A4 30ppm 33ppm Letter 32ppm 35ppm Automatic Two Sided...

Страница 13: ...2 1 2 Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord CD Quick Setup Guide Pantum Warranty Note The Pantum Warranty may not be attached in some regions...

Страница 14: ...ess and hold this button for more than 2s to turn the printer power off 7 Automatic Feeder Tray For placing mediums that are printed in auto feed tray 8 Paper deflector of manual feed tray Slide paper...

Страница 15: ...er Interface For connecting product to power with power cord 4 Rear Cover For paper release when it gets jammed 5 Duplex Printing Unit For paper feed at duplex printing and paper release when paper ge...

Страница 16: ...ccording to ISO 19752 standard Super large volume catridge About 11000 Pages Based on ISO 19752 standard Note The model is subject to increase without notice Consumables capacity may vary with differe...

Страница 17: ...printer please refer to Chapter 1 5 2 1 4 Menu Open the main menu of control panel 5 OK Confirm the selection on screen 6 UP Scroll through the menus and options For menu items need to input change t...

Страница 18: ...er 1 5 2 2 2 Toner cartridge status indicator Indicate the status of toner cartridge and others other than paper please refer to Chapter 1 5 2 2 3 Cancel continously press key Press this button for mo...

Страница 19: ...None 3 Blue indicator normally on Wi Fi connected Turn on save toner function Display meanings of toner cartridge status indicator are as follows No Display of toner cartridge status indicator Status...

Страница 20: ...out paper jam paper feed failure 4 Orange indicator normally on Drum component is about to end its expected service life Display meanings of toner cartridge status indicator are as follows No Display...

Страница 21: ...d to use special paper extensively which may affect the service life of the printer The print media that does not meet the guidelines listed in this User Guide may result in poor print quality increas...

Страница 22: ...all the labels in the market can meet corresponding requirements Use wrinkled blistered or damaged label papers Envelope Envelopes should be loaded evenly Use wrinkled nicked stuck or damaged envelop...

Страница 23: ...or to the slot suitable for paper size in order to match paper length and width Note Do not overly squeeze the paper length guide and paper width guide otherwise it could easily lead to deformation of...

Страница 24: ...utput tray we recommend that you immediately remove the printed paper from the printer If more than 250 pages 80 g m are put inside the auto feed tray at one time paper jam or paper feed failure will...

Страница 25: ...y 3 Slide the paper deflector of manual feed tray to match the two sides of paper Do not use excessive force otherwise paper will be made jammed or skewed 4 Put a flat printing medium into the manual...

Страница 26: ...r is put inside printing will be resumed automatically too quick action may make paper caught up in the printer which will easily result in paper jam Note After printing please take out printed papers...

Страница 27: ...nd if yes please follow Section 3 1 1 1 2 for installation Note You can print Network configuration page to confirm printer network connection status to see if printer is connected with network Please...

Страница 28: ...roduct model 4 Read and agree to the terms contained in the End User License Agreement and the Privacy Policy click the Next button in the lower right corner of the interface to enter the driver insta...

Страница 29: ...allation under Wi Fi You need to select Configure printer Wi Fi and install via USB cable check USB printer and click on OK so the Tool can proceed to network configuration and driver installation aut...

Страница 30: ...up exe to run the installation procedure Windows 10 11 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the window then click Setup exe to r...

Страница 31: ...You can check the printer IP address through Network configuration page Please see Section 9 4 for how to print If the Install Tool finds only one printer a wireless network configuration dialogue wil...

Страница 32: ...D and password that you need then click Confirm button and enter into installation process The process may need some time and the duration is related to your computer configuration please wait patient...

Страница 33: ...ows 8 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the pop up window then click Setup exe to run the installation procedure Windows 10 1...

Страница 34: ...nstallation under Wi Fi The setup may take a while depending on your PC configuration Please wait 7 After the installation click Print Test Page button If your printer prints the test page successfull...

Страница 35: ...re Windows 10 11 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the window then click Setup exe to run the installation procedure Note Som...

Страница 36: ...s through Network configuration page Please see Section 9 4 for how to print If the Install Tool finds only one printer the setup will start when you click on One click installation under Wi Fi The se...

Страница 37: ...dows 7 Vista Server 2008 system Pop up Autoplay interface click Setup exe to run the installation procedure Windows 8 system When the DVD RW driver window pops up from the right top corner of computer...

Страница 38: ...at you have installed the driver correctly 3 1 1 3 Connect printer via wired network 1 Turn the power of printer and computer on 2 Connect the computer to wired network 3 Connect network cable to the...

Страница 39: ...run the installation procedure For macOS Double click on Pantum XXX Series_Mac_Driver Pantum Install Tool The XXX in Pantum XXX Series refers to product model 5 Read and agree to the terms contained...

Страница 40: ...re based on the IP Address of the wired network for your printer or the Host Name Note If the printer you need is not shown in the list please click Refresh button to search again If it is not found p...

Страница 41: ...ndows 8 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the pop up window then click Setup exe to run the installation procedure Windows 10...

Страница 42: ...interface click Setup exe to run the installation procedure Windows 8 system When the DVD RW driver window pops up from the right top corner of computer desktop click anywhere in the pop up window the...

Страница 43: ...nstall the printer driver with the host ID please check the option Install the printer in the list with host ID If IP address or host name is added manually you need to know the IP address of the prin...

Страница 44: ...er of computer desktop click anywhere in the pop up window then click Setup exe to run the installation procedure Windows 10 11 system When the DVD RW driver window pops up from the right top corner o...

Страница 45: ...ording to the prompts to set up the printer to wireless network please refer to Section 5 1 1 for setup method 9 The installation software will search the printer automatically after wireless network...

Страница 46: ...omputer to the Wi Fi Direct network of the printer please refer to Section 5 2 2 for setup method 3 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the in...

Страница 47: ...k on Install 8 Select No the printer has been connected to wireless network on the wireless setup window popping out and then click Next 9 The installation software will search the printer automatical...

Страница 48: ...and the installation process may need some time The duration is related to your computer configuration please wait patiently 12 After the installation click Print Test Page button If your printer prin...

Страница 49: ...ssfully it means that you have installed the driver correctly 3 1 2 2 2 Install as a network printer 1 Turn the power of printer and computer on 2 Connect the PC to the network 3 Make sure the printer...

Страница 50: ...ed to install the printer driver with the host ID please check the option Install the printer in the list with host ID If IP address or host name is added manually you need to know the IP address of t...

Страница 51: ...iver Pantum Install Tool The XXX in Pantum XXX Series refers to product model 5 Read and agree to the terms contained in the End User License Agreement and the Privacy Policy click the Next button in...

Страница 52: ...ally and the installation process may need some time The duration is related to your computer configuration please wait patiently 11 After the installation click Print Test Page button If your printer...

Страница 53: ...omputer 3 Click button to select Add Printer or Scanner 4 Select printer and then select the corresponding printer mode from the Use menu popping out 5 Click Add II Add up the printer via wireline con...

Страница 54: ...ta encryption or AirPrint no encryption in the Use option box 6 Click Add Note When the printer is connected to computer with USB cable the system will recognize and add AirPrint automatically If AirP...

Страница 55: ...address under the influence of network environment You can check the IP address of printer by printing Network setup page out please refer to Chapter 9 4 for printing method or check network informati...

Страница 56: ...s point wireless router connection is divided into wireless network setup and Wi Fi Protected Setup WPS Important Before wireless network installation you must learn about the service set identifier S...

Страница 57: ...for installation in the following interface Click Next 2 1 The computer has been connected to wireless network 1 The currently wireless network currently connected to computer is selected as wireless...

Страница 58: ...by default if it is ticked all passwords input can be seen in clear text Some models can automatically match the encryption method no manual selection is required 2 2 The computer is not connected to...

Страница 59: ...wireless router If the printer cannot be used normally after wireless network setup is finished please install the drive again 3 Use WPS connection Select No I don t have a USB cable in the interface...

Страница 60: ...rk 5 1 2 1 Preliminary preparations 1 The access point wireless router supports Wi Fi Protected Setup WPS 2 A printer that has wireless network function 5 1 2 2 Wi Fi Protected Setup WPS method 1 Turn...

Страница 61: ...he control panel is normally on Press and hold this button for more than 2s to disconnect from Wi Fi network Wi Fi light will be off 5 2 Wi Fi Direct mode You can connect wireless client including the...

Страница 62: ...differ because of the mobile device you are using 1 Turn on printer power 2 Turn on the mobile device and select setup to enter Wi Fi connection interface 3 Select Advanced and then select Wi Fi Dire...

Страница 63: ...D of access point and try to connect again Every time when the setup of access point wireless router is changed you must set up the wireless network of printer again 3 Connection failure Please inspec...

Страница 64: ...XXX XXX XXX XXX XXX XXX XXX XXX is printer IP address 3 If RTT is indicated in the window that is to say your printer and computer are in the same network If RTT is not indicated in the window please...

Страница 65: ...the IP Address of printer please refer to Chapter 9 4 Note Windows users are suggested to use Microsoft Internet Explorer 8 0 or higher version or Firefox 1 0 or higher version Mac users are suggested...

Страница 66: ...to Chapter 5 1 2 6 2 1 1 IPv4 setup IPv4 address of the printer is divided into DHCP auto assignment and manual setting and the DHCP auto assignment function is on by default You can set up the IPv4...

Страница 67: ...s from network nodes and help you discover and solve network issues in a timely manner Enable SNMP v1 v2 protocol Your printer may be at risk of unsafe network environment please use it with caution D...

Страница 68: ...onsult your network administrator for detailed setup steps You need to log in the embedded Web server before setting up email notification please refer to Chapter 6 1 for login method I Set up SMTP cl...

Страница 69: ...tings to recover factory settings The printer will restart automatically after factory settings recovery is finished Note After factory settings of printer are recovered user name of the administrator...

Страница 70: ...c Two Sided Printing Collate Print Reverse Print N in 1 Poster Print for Windows Operation System only Zoom Print Custom Size Note Windows 7 is taken as example in the above description You can realiz...

Страница 71: ...rint 2 Change setup in the window popping out 1 Click File menu Print 2 Change setup in the window popping out and click to save the preset Select preset every time before printing or print according...

Страница 72: ...2 Printing with manual feed tray When you put papers in the manual feed tray the printer will enter manual feed mode Note Manual feed mode means that papers will be fed from the manual feed tray firs...

Страница 73: ...support poster printing Please refer to Chapter 2 for paper loading and type of mediums that can be printed via auto feed tray 7 5 1 Duplex printing unit setup For the purpose of achieving the best p...

Страница 74: ...or Letter position to finish setting up 4 Install the duplex unit in the printer 7 5 2 How to carry out auto duplex printing 1 Open the print job to be printed from the application such as a Notepad...

Страница 75: ...64 3 Select printer of the corresponding model 4 Single click Preferences for printing setup 5 Select the Duplex in Basic tab and then select Long Edge or Short Edge...

Страница 76: ...Click Print to realize auto duplex printing 7 6 Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing Set up fine mode in the basic page of printer preference...

Страница 77: ...ecause of multiple operating systems 1 Enter the Start menu Control Panel view Devices and Printers 2 Right click printer and select Printer properties in the pull down menu 3 Enter the Secondary Sett...

Страница 78: ...rs 2 Right click printer select Printer properties in drop down list 3 Enter Secondary Settings option and set Auto shu off setting 4 Click OK to finish setting Note For printer provided with LCD cont...

Страница 79: ...Open Help Document You can open the Printing preferences and click Help button for Windows Operation System only The help document contains the user guide where you can find the information on print s...

Страница 80: ...iOS mobile device Click the App Store icon Search interface input PANTUM or Pantum print in the search bar Download and install on the interface of iOS device to download 8 1 3 How to use this Pantum...

Страница 81: ...icrosoft Office 1 01 16 0 4201 1006 or higher version Adobe Reader V11 7 1 or higher version For more information about applications which support Mopria printing please visit http mopria org spotligh...

Страница 82: ...inary preparations 1 Printer with Wi Fi Direct function 2 Android 5 0 or higher version mobile devices support NFC function and Wi Fi Direct function 3 Install PANTUM APP on mobile device 8 3 2 How to...

Страница 83: ...s an example for explanation 1 Turn on printer power 2 Connect the iOS mobile device with wireless network of the printer Please refer to Chapter 5 for how to connect 3 Open the files you need to prin...

Страница 84: ...s Chapter mainly introduces some general settings 9 1 System Setting 9 1 1 Language Setting Language Setting is used to select the language to be displayed on the control panel 1 Press Menu to enter t...

Страница 85: ...Menu to enter the Menu Settings interface 2 Press OK to select the System Setting option 3 Press direction key or to select Sleep time Set option and press OK key to set the corresponding sleep time N...

Страница 86: ...t the System Setting option 3 Press direction key or and select Toner Save option and press OK key to turn on off this mode 9 1 4 Mute printing Set mute mode to realize low speed printing with low noi...

Страница 87: ...and wait for factory settings of the printer to recover The printer will restart itself automatically after finishing recovering factory settings 9 1 6 Print a Page for Clean Fix Print a Page for Cle...

Страница 88: ...to set off condition and off delay Note Set auto off condition Shutdown under no port state default configuration no port is connected Wi Fi function deactivated printer is under standby or sleep mode...

Страница 89: ...etwork Set option and press OK key to set Wired network setting wireless network setting and Wi Fi Direct Note To set IP address subnet mask and gateway press direction key to circularly accumulate va...

Страница 90: ...k status through Network Information 1 Press Menu to enter the Menu Settings interface 2 Press direction key or and select Network Info option and press OK key to view wired network information wirele...

Страница 91: ...on key or and select Prt Info Rept option 3 Press OK key to enter information report print You can print product report according to needs Product reports that can be printed include demonstration pag...

Страница 92: ...use mild detergents Some parts of the printer may still be hot for a short period after use When opening the front cover or rear cover to clean the parts inside the printer please do not touch the par...

Страница 93: ...per to avoid direct light damaging the toner cartridge 3 Clean the inside of the printer by gently wiping the shaded area as shown in picture with adry and lint free cloth 4 Wipe the LSU lens of print...

Страница 94: ...please wash it with clear water immediately or see a doctor if feeling unwell Toner cartridge should be placed out of reach of children 2 Service life of toner cartridge The service life of toner car...

Страница 95: ...er cartridge taken out on paper to avoid large scale spattering of toner When installing do not touch the surface of the toner cartridge so as to avoid scratching it Toner cartridge replacement steps...

Страница 96: ...ide can be uniformly dispersed 5 Pull the seal out and take the toner protection cover out 6 Install the drum component along the inner track to finish installing toner cartridge 7 Take the drum compo...

Страница 97: ...ter 2 Open the front cover and take the laser toner cartridge out along the track 3 Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with rig...

Страница 98: ...the drum component on a horizontal table 5 Install the drum component along the inner track to finish installing toner cartridge 6 Take the drum component with toner cartridge installed and install it...

Страница 99: ...is correctly loaded into the tray The interface cable between the printer and the computer is connected correctly The correct printer driver has been selected and installed properly The computer port...

Страница 100: ...t 3 After taking papers jammed out please reinstall the paper tray inside the printer and close the front cover then the printer will recover printing automatically 11 1 2 Paper jam of manual feed tra...

Страница 101: ...d close the front cover and the printer will recover printing 11 1 3 Middle jam Note When papers jammed in the middle are taken out please pay attention and do not touch the shaded area shown below in...

Страница 102: ...91 2 Gently pull the jammed paper out 3 Install paper tray 4 Open the front cover...

Страница 103: ...fecting by the exposure of photosensitive drum please put the laser toner cartridge inside the protection bag or warp it with thick paper 6 Gently pull the jammed paper out 7 After taking out papers j...

Страница 104: ...user Unit Note When papers jammed in fuser unit are taken out please pay attention and do not touch the shaded area shown below in order to avoid burns 1 Open the rear cover 2 Open the fuser door usin...

Страница 105: ...mmed paper out 4 After taking papers jammed out close the back cover and open the front cover and then the printer will recover printing 11 1 5 Duplex Unit Jam 1 Remove the duplex printing unit from t...

Страница 106: ...cally Note After all papers jammed are taken out according to the above steps close the front cover and tidy the papers in paper tray then the printer will recover to print automatically If the printe...

Страница 107: ...r Make sure the network cable of USB cable is connected correctly Failed to install the driver Check whether the print spooler service is enabled Check the power supply and the connection of the print...

Страница 108: ...a is out of the supported media range The feed roller is dirty Too many papers in paper tray Please install printing medium correctly please print with manual feed tray if special printing medium is u...

Страница 109: ...gh or has been used previously The paper path is dirty It is suggested to replace the original toner cartridge Please use the print media within the specification range Clean the paper path White spot...

Страница 110: ...toner cartridge The fuser component is damaged Clean or replace toner cartridge Please contact customer services center to replace to a new fuser assembly Skewed pages The print media has been loaded...

Страница 111: ...The parts inside the printer are damaged Please use printing medium within the specification scope and use manual feed tray for printing in case of special medium Clean the inside of the printer It is...

Страница 112: ...this printer on the panel menu you may know and set various functions The steps of printing are as follows 1 Press Menu to enter the menu setting interface 2 Press or to select Prt Info Rept 3 Press O...

Страница 113: ...80 RH Power Voltage 110V Model AC100 127V 50Hz 60Hz 9A 220V Model AC220 240V 50Hz 60Hz 4 5A Noise acoustic pressure level Printing 52dB A Standby 30dB A Mute mode 46 dB A Enter network standby time 1...

Страница 114: ...ation Company Name PANTUM USA CO LTD Office address 13875 Ramona Ave Chino CA 91710 TEL 626 965 6662 FCC Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to...

Страница 115: ......

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