Pantum P2500W Plus Series, Руководство пользователя

Страница: 72 / 77

62
10.2. Common Troubleshooting
10.2.1. Common Trouble
Trouble Cause Solution
Printer Problems
The printer
does not work
The cable between the
computer and the printer is not
connected properly.
Error in specifying the print port.
The printer is offline, and Use
Printer Offline is checked.
The printer does not recover
from an internal error, such as a
paper jam, paper empty, etc.
Disconnect and then reconnect the printer cable.
Check the printer settings to ensure that the print job
is sent to the correct port. If the computer has more
than one port, make sure that the printer is
connected to the correct port.
Make sure that the printer is in the normal online
status.
Problems in toner cartridge
The toner
cartridge chip
can not be
recognized
The toner cartridge chip is dirty.
The contact spring or copper
pillar of the toner cartridge chip
is dirty.
Please clean the surface of the toner cartridge chip.
Please clean the contact spring or the copper pillar.
Problems in Handling Paper
Paper feed
failure
The print media is loaded
incorrectly.
The print media is beyond the
usage specification range.
The feed roller is dirty.
Please correctly load the print media. If you use
special print media for printing, please print with the
manual feeder tray.
Please use the print media within the specification
range.
Clean the feed roller.
Paper Jam
There is too much paper in the
tray.
The print media is beyond the
usage specification range.
There is foreign matter in the
feed channel.
The feed roller is dirty.
Internal parts failure.
Remove excess paper from the tray. If you print on
special print media, please use the manual feeder
tray.
Make sure to use the paper that meets
specifications. If you print on special print media,
please use the manual feeder tray.
Clean the feed channel.
Clean the feed roller.
Print with
multipage fed
in
Excessive static electricity on
the print media.
The print media is damp and
sticks together.
Internal parts failure.
Separate the print media to eliminate some static
electricity. It is suggested that you use the
recommended print media.
Separate the print media or use better and dry print
media.