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Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned
on.
When using a PoE+ device for power supply
• Are the PoE+ (IEEE802.3at compliant) device and the
RJ45 (female) network cable of the camera connected
using a Ethernet cable (category 5e or better)?
Check whether the connection is appropriately established.
• Depending on the PoE+ device, the power supply will
stop when the demanded power exceeds its total
power limit for all PoE+ ports.
Refer to the operating instructions of the PoE+ device
in use.
Installation
Guide
When using AC power supply
• Is the power cable connected firmly to power that
meets the required specifications?
Check whether the connection is appropriately estab-
lished.
• Is the power supply connector housing attached to the
camera firmly?
Check if it is attached correctly and firmly.
The camera does not
move to the preset
positions accurately.
• When the preset positions become inaccurate during
use, it is possible to correct the positions by executing
the position refresh function.
In addition, when “Position refresh” is set for the cre-
ated schedule, the camera position will be corrected
periodically. In some situations, reconfigure the preset
positions.
Operating
Instructions
(included in
the CD-ROM)
When the camera is
panning/tilting, the
camera stops panning/
tilting and mechanical
noise comes from the
camera.
• The camera position may have become inaccurate.
Carry out the refresh position function from the [Default
reset] tab of the “Maintenance” page of the setup
menu.
Operating
Instructions
(included in
the CD-ROM)
The camera starts
panning unpredict-
ably.
• This may be caused by noise.
Check the exogenous noise level around the camera.
10, 11
• The protection circuit against high temperature may
function.
When the digital flip (function to turn the screen upside-
down when tilting exceeds a certain angle) continues for
a given time in high temperature, the system releases
the digital flip and operates panning and tilting automati-
cally to return the screen to the original position.
• The position refresh may be done automatically to
improve the positional accuracy of PAN, TILT and ZOOM
when turned on in low temperature, which is not a failure.
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Troubleshooting
