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36

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not 
described below.

Symptom

Cause/solution

Ref. pages

Power is not turned on.

•  Is the power plug connected to the outlet firmly?

 

Confirm the cable is firmly connected.

•  Check if the power cord is properly inserted into the power socket 

of the recorder.

 

Check if it is connected firmly.

Important 

Information

Camera images are not 
displayed on the monitor

•  Is the lens cap of the camera detached from the camera?

 

Check whether the lens cap is removed.

•  Is the power of the camera and connected devices on?

 

Check whether the power is supplied to the camera and the 
devices.

•  Confirm that the cables are connected correctly and firmly.

 

Confirm the cables are firmly connected.

17, 18

•  Depending on the HDMI monitor, it may not be displayed properly.

 

Turn the monitor off and on and check whether it is displayed.

•  Is the monitor luminance appropriately adjusted, or is the contrast 

appropriately adjusted?

 

Check whether the settings are appropriate.

•  Users who have logged into the system may not be authorized to 

display the images from cameras.

 

Check the user level settings of these users.

Operating 

Instructions

Part of the displayed image is 
missing.

•  This phenomenon is caused by dispersion of display area on the 

monitor. This is not a malfunction.

•  When a function to automatically enlarge the images in the con-

nected monitor is enabled, some part of the images may not be 
displayed depending on the photographic subject.

Image is blurred.

•  Is the lens of the camera soiled with dirt or dust?

 

Check whether the lens of the camera is clean.

Cannot open the setup menu.

•  Users who have logged into the system may not be authorized to 

display the setup menu.

 

Check the user level settings of these users.

Operating 

Instructions

•  Isn’t it the sub monitor you are currently operating?

 

The setup menu cannot be displayed on the sub monitor.

18

The images or embedded 
characters displayed on the 
monitor look blurry.

•  Depending on the photographic subject or HDMI monitor that is 

connected, images or embedded characters may look blurry. This 
phenomenon is not trouble.

No alarm action is taken.

•  Check if alarm input signals are properly input to the ALARM/

CONTROL connector at the rear panel.

22

•  Are the settings of the alarm connector appropriate?

Operating 

Instructions

•  Is "Off" or "Recording only" selected for "Mode"?

 

Check whether the settings are appropriate.

Operating 

Instructions

The "Communication error: 
Cam.cc" indication is displayed 
on the main monitor.
("cc" indicates the camera 
number.)

•  Confirm that the camera is connected correctly and firmly.

 

Check the camera connection.

17

•  If the connection is appropriate, the cable may be broken or the 

camera may be out of order. Contact the dealer.

Troubleshooting

Содержание WJ-NX300K

Страница 1: ...this manual for future use The model number is abbreviated in some descriptions in this manual Installation Guide Network Disk Recorder Model No WJ NX300K WJ NX300K G Network Disk Recorder WJ NX300 Th...

Страница 2: ...14 3 Rack mounting 15 Installation procedure 15 Position in the Rack 16 4 Connections 17 Connection of cameras and a mouse 17 Connection of monitors 18 Connection of a PC 19 Connection of extension u...

Страница 3: ...ding events REC event Advanced setup Configure the settings relating to monitors Monitor Configure the settings relating to network Network Configure the settings relating to the user management User...

Страница 4: ...error information compatible network cameras hereinafter cameras and their versions Refer to the Panasonic support website https security panasonic com support for latest information about the compati...

Страница 5: ...enables operation of RAID 1 Mirroring RAID 5 RAID 6 mode About Additional Camera Kit option About the business intelligence function option About the RAID function option This product is designed to...

Страница 6: ...d placing this product near noise sources If the cables are placed near noise sources such as fluores cent lamps noises may be produced In this case rewire avoiding the noise sources or move the produ...

Страница 7: ...hanged using the mouse wheel When no operation is made for 10 seconds or more the mouse cursor will be hidden The mouse cursor will be dis played again when the mouse is moved This section explains op...

Страница 8: ...ield A a button This button changes the characters to be entered between capital letters and small letters Next button Changes the keys to be displayed for character entry The displayed keys are chang...

Страница 9: ...etup pages Easy Start button It is possible to configure the minimum settings required to operate the recorder such as date time and cam era registration Basic setup Setup page buttons Each Basic setu...

Страница 10: ...n on the power to launch in the following order Turn on the power of the camera and the monitor Turn on the power of the extension unit Turn on the power of the recorder Register the Registration Key...

Страница 11: ...website Start operations Install HDD unit in extension unit Register the date time and cameras on Easy Start When it is not necessary to change other default settings it is possible to start operation...

Страница 12: ...ding to the Secure Communication Kit option To use the business intelligence function get the registration key of the additional business intelligence license according to the additional business inte...

Страница 13: ...h sides of the hard disk drive Do not touch the circuit board or the connectors to prevent the hard disk drive from damaging by static electricity Contact your dealer for hard disk drives that works o...

Страница 14: ...s of the hard disk drive Operating Instructions PDF Step 2 Turn off the power of the recorder Page 28 Step 3 Pull out the HDD bracket from the inside of the front cover of the recorder by referring to...

Страница 15: ...standard 19 inch rack Depth 550 mm or more Note Use four M5 12 screws locally procured to install the recorder in a rack The illustration on this page is schematic Details of the shape are omitted Ins...

Страница 16: ...onnection cable provided with extension unit Extension unit Unit number 1 Extension unit Unit number 2 Other unit Rack upper side Other unit Rack bottom side Note When installing the recorder in the r...

Страница 17: ...ouse to the mouse connection port on the front or rear side of the recorder Recorder Ethernet cable locally procured category 5e or better straight for WJ NX300K category 7 straight for WJ NX300K G Mo...

Страница 18: ...ain monitor HDMI HDMI cable option When outputting audio Connect a powered speaker Sub monitor HDMI Note Use High Speed HDMI Cable When the main monitor is used in 4K 25P 30P use a 10 2 Gbps compatibl...

Страница 19: ...hub Network camera 32 max When 2 licenses are used for the additional camera kit PC IP address 192 168 0 250 Subnet mask 255 255 255 0 Default gateway 192 168 0 1 Ethernet cable locally procured categ...

Страница 20: ...00K G Ethernet cable locally procured category 5e or better straight for WJ NX300K category 7 straight for WJ NX300K G Camera PC port IP address 192 168 0 250 Subnet mask 255 255 255 0 PC port IP addr...

Страница 21: ...nit NX300 Extension unit unit number 1 Extension unit unit number 2 Attach a cable clamp to each connection cable Attach a cable clamp to each connection cable Important Use only the dedicated connect...

Страница 22: ...om the other device the time of the recorder will be adjusted to the hour based on the input time In addition the signal is output at the setting time of the recorder and the time of other equipment i...

Страница 23: ...Language on the setup menu is set to Slave When a signal output from the other device is supplied to the time adjustment I O B3 terminal and the time difference between the recorder and the other devi...

Страница 24: ...nal on the terminal plug Tight the screw when the cable is fully inserted into the terminal hole Mount the terminal plug with the cable connected on the alarm input terminal socket on the back Termina...

Страница 25: ...ction will be performed in accordance with the settings When an alarm device such as a buzzer a lamp etc is installed outside connect them to the Alarm output terminal pin no A10 Alarming device Relay...

Страница 26: ...the period selected for Error out put duration has passed or the camera reset L active Recorder error output At an error occurrence until the period selected for Error out put duration has passed L ac...

Страница 27: ...k will start and the startup window will be displayed on the main monitor Important Never turn off the power of the recorder during startup Insert the power cord fully into the power supply terminal s...

Страница 28: ...e system check and the administrator registration If the Registration Key for the recorder has not been regis tered yet register the Registration Key by following the procedures on page 29 Note If the...

Страница 29: ...rder is registered When the license of the additional camera kit the additional business intelligence kit or additional RAID kit is added The added cameras shall be registered on Easy start Page 33 or...

Страница 30: ...s intelligence function enter the Registration Key following How to register the license in the user manual of the additional business intelligence kit To use the RAID function enter the registration...

Страница 31: ...removal knob and then insert the HDD unit all the way into the HDD slot Insert the HDD unit carefully without knocking it against anything and without knocking against HDD units which are already ins...

Страница 32: ...management page will be displayed Step 3 Confirm that the connected HDD is displayed on the HDD management page Step 4 Click Execute next to Format HDD on the HDD management page HDD format screen is...

Страница 33: ...er such as the date time camera registration recording can be config ured on the setup menu the Quick setup menu Easy Start First configure the minimum settings on Easy Start and to configure more adv...

Страница 34: ...splayed in a list Displaying image Displays the images from the camera using the IP address that is newly registered or that has already been registered New button Usually use it with no camera regist...

Страница 35: ...current setting value with Advanced in Recording setup All cameras Image quality Selects the image quality of recorded images NQ Normal Standard quality FQ Fine High quality SF Super Fine Super fine q...

Страница 36: ...is phenomenon is caused by dispersion of display area on the monitor This is not a malfunction When a function to automatically enlarge the images in the con nected monitor is enabled some part of the...

Страница 37: ...s per month To keep the correct recording set the time periodically or enable the auto time adjustment function on the rear panel terminal or configure the system using the NTP function so as to keep...

Страница 38: ...38...

Страница 39: ...39...

Страница 40: ...ust not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your na...

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