FAQs
75
Problem
Causes / Actions
Screen
Chaotic image, noisy
●
Set [P-NR] in the Picture Menu to remove noise.
(p. 29)
●
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
●
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
(p. 29)
Blurry or distorted image
(no sound or low volume)
●
Reset channels.
(p. 38)
Unusual image is
displayed
●
Turn the TV off with Mains power On / Off switch, then turn it on again.
●
If the problem persists, initialise all settings.
[Shipping Condition] (p. 47)
Sound
No sound is produced
●
Is “Sound mute” active?
(p. 9)
●
Is the volume set to the minimum?
Sound level is low or
sound is distorted
●
Sound signal reception may be deteriorated.
●
Set [NICAM] (p. 31) in the Sound Menu to [Off]. (Analogue)
Unusual sound from the
TV
●
When power is on, drive noise may be heard from inside the TV (not a sign of
faulty operation).
Digital Channel
No programmes shown on
TV Guide
●
Reset channels.
(p. 38)
●
Check the digital transmission by contacting Digital UK on 08456 50 50 50 or at
www.digitaluk.co.uk
●
Check the analogue broadcast (if still available in your area).
●
Consult an aerial or dish engineer to check the alignment of your aerial or dish.
Cannot find a channel you
have previously watched
●
The channel may broadcast for part of the day.
●
Check the channel in the TV Guide.
(p. 19)
●
Channel position numbers may be changed by broadcasters.
●
Reset channels.
(p. 38)
HDMI
Sound is unusual
●
Set the sound setting of the connected equipment to “2ch L.PCM”.
●
Check the [HDMI1 / 2 Input] setting in the Sound Menu.
(p. 31)
●
If digital sound connection has a problem, select analogue sound connection.
(p. 72)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
●
Check the HDMI cable is connected properly.
(p. 67)
●
Turn the TV and equipment off, then turn them on again.
●
Check an input signal from the equipment.
(p. 72)
●
Use equipment compliant with EIA/CEA-861/861D.
Network
Cannot connect to the
network
●
Check the LAN cable is connected properly.
(p. 45)
●
Check the connections and settings.
(p. 45, 46)
●
Check the network equipment and network environment.
●
The router may not be set to issue IP address automatically. If the network
administrator prefers to allocate an IP address, set an IP address manually.
(p. 46)
●
The router may be using MAC address filtering (security setting).
Confirm the MAC Address of this TV (p. 45) and set the router to use it.
●
If the problem persists, consult your Internet Service Provider or
telecommunications company.
