
102
Problem
Actions
Screen
Chaotic image, noisy
Set “P-NR” in the Picture Menu (to remove noise). (p. 32)
●
Check nearby electrical products
●
(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).
No image can be displayed
Is “Contrast”, “Brightness” or “Colour” in the Picture Menu set to the
●
minimum? (p. 32)
Please also refer to “Neither image nor sound is produced” (p. 101).
●
Blurry or distorted image
(no sound or low volume)
Reset channels. (p. 40 and p. 41)
●
Please also refer to “Neither image nor sound is produced” (p. 101).
●
Unusual image is displayed
Turn the TV Off with Mains power On / Off switch, then turn it On
●
again.
If the problem persists, perform “Shipping Condition” (p. 51).
●
Sound
No sound is produced
Is “Sound mute” active? (p. 8)
●
Is the volume set to the minimum?
●
Is Speaker Selection (VIERA Link) set to “TV”?
●
Please also refer to “Neither image nor sound is produced” (p. 101).
●
Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
●
Set “NICAM” (p. 33) in the Sound Menu to “Off”. (Analogue only)
●
Please also refer to “Neither image nor sound is produced” (p. 101).
●
Unusual sound from the TV
When power is on, whirring sound of cooling fan or drive noise may
●
be heard from inside the TV (not a sign of faulty operation).
Digital Channel
No programmes shown on TV
Guide
Reset channels. (p. 40 and p. 41)
●
Check the digital transmission by contacting Digital UK on
●
08456 50 50 50 or at www.digitaluk.co.uk
Check the analogue broadcast (if still available in your area).
●
Consult an aerial or dish engineer to check the alignment of your
●
aerial or dish.
Cannot find a channel
you have previously watched
The channel may broadcast for part of the day.
●
Check the channel in the TV Guide. (p. 20)
●
Channel position numbers may be changed by broadcasters.
●
Reset channels. (p. 40 and p. 41)
●
HDMI
Sound is unusual
Set the sound setting of the connected equipment to
●
“2ch L.PCM”.
Check the “HDMI1 / 2 / 3 / 4 Input” setting in the Sound Menu. (p. 33
●
)
If digital sound connection has a problem, select analogue sound
●
connection. (p. 99)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Check the HDMI cable is connected properly. (p. 94)
●
Turn the TV and equipment Off, then turn them On again.
●
Check an input signal from the equipment. (p. 100)
●
Check the output resolution of the equipment.
●
Use equipment compliant with EIA/CEA-861/861B.
●
FAQs