33
FAQs
Before requesting service or assistance, please follow these simple guides to solve the problem.
When an error message appears, follow the message’s instructions. If the problem still persists, contact your local
Panasonic dealer or the authorised service centre.
White spots or shadow images (noise)
●
Check the position, direction and connection of the
aerial.
Picture quality problem
●
Check the settings of the Picture Menu.
●
Set [Noise Reduction] and [MPEG Noise
Reduction] to remove noise (p. 16).
●
Check nearby electrical products (car, motorcycle,
fluorescent lamp).
●
Reset channels.
●
Check that the output of the external equipment
matches the input of the TV.
Unable to receive signals with a
high-performance aerial
●
Install an aerial individually for the TV and VCR (or
use a splitter).
Interference or frozen / disappearing image in
Digital TV
●
Check [Signal Condition] (p. 19). If [Signal Quality]
is displayed in red, check aerial.
●
Turn the TV off with Mains power On / Off switch,
then turn it on again.
●
Due to the digital reception technologies involved,
quality of the Digital TV signals may be relatively
low in some cases, despite good reception of
Analogue TV channels.
Sound quality problem
●
Check the volume level or sound mute.
●
Check connections and setting of external equipment.
●
Ensure that [Speaker Selection] is set to [TV] (p. 29).
●
Sound signal reception may be deteriorated.
●
Set [MPX] to [Mono] (p. 18).
Picture or sound problems with HDMI connection
●
Check the HDMI cable is connected properly.
●
Turn the TV and equipment off, then turn them on
again.
●
Check an input signal from the equipment.
●
Use equipment compliant with EIA/CEA-861/861D.
●
Set the sound setting of the connected equipment
to “2ch L.PCM”.
●
Check the [HDMI Input] setting (p. 18).
●
If digital sound connection has a problem, select
analogue sound connection.
The TV does not switch on
●
Check the mains lead is plugged into the TV and
the socket outlet.
The TV goes into Standby mode
●
Auto power standby function is activated.
The remote control does not work or is intermittent
●
Are the batteries installed correctly?
(p. 9)
●
Has the TV been switched on?
●
The batteries may be running low. Replace them
with new ones.
●
Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a 30
degree angle of the signal receiver).
●
Situate the TV away from sunshine or other sources
of bright light not to shine on the TV’s remote
control signal receiver.
No image can be displayed
●
Check the TV is turned on.
●
Check the mains lead is plugged into the TV and
the socket outlet.
●
Check the correct input mode is selected.
●
Check the setting of [AV] ([COMPONENT] /
[VIDEO]) in [Input Selection] to match the output of
the external equipment (p. 12).
●
Check the settings of the Picture Menu.
●
Check all required cables and connections are
firmly in place.
Unusual image is displayed
●
Turn the TV off with Mains power On / Off switch,
then turn it on again.
●
If the problem persists, initialise all settings.
[Shipping Condition] (p. 20)
[Shop] appears on screen at switch on
●
[Shop] was selected in [Auto Tuning] when the
TV is turned on for the first time. Reset settings in
[Shipping Condition], then select [Home] in [Auto
Tuning].
Unusual sound from the TV
●
When the power is on, drive noise may be heard
from inside the TV (not a sign of faulty operation).
Parts of the TV become hot
●
Even if the temperature of parts of the front, top and
rear panels has risen, these temperature rises do
not cause any problems in terms of performance
or quality.
Permanently lit spots on screen
●
Due to production process involved in this
technology this may result in some pixels which are
permanently lit or unlit. This is not a malfunction.
Overcurrent error message appears
●
The connected USB device might cause this error.
Remove the device and turn the TV to standby
mode with Standby On / Off switch, then turn it on
again.
●
Check foreign objects are not inside the USB port.
Pixel Statement
●
An image on a LCD or Plasma TV screen is created
by many small groups of dots known as pixels
(which is similar to the image in a newspaper). It
also naturally follows that higher panel resolutions
contain more pixels. To create a colour image, each
pixel consists of three tiny coloured dots (known
as sub-pixels), one each of red, green and blue.
Each one of these dots is precisely controlled by
the electronics of the TV to produce the picture.
Whilst Panasonic maintains the highest standards
in manufacturing technology and processes in the
construction of these panels, there are a number
of allowable pixel/subpixel failures that still allow
the panel to be defined as a good panel. It is not
possible to guarantee absolutely no pixel loss.
