Frequently Asked
Questions
70
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow images (noise)
•
Check the position, direction, and
connection of the aerial.
Neither image nor sound is produced
•
Is the TV in “AV mode”?
•
Is the mains lead plugged into the
socket outlet?
•
Is the TV turned On?
•
Check the Picture Menu (p. 22 - 23) and
volume.
•
Check all required cables and
connections are firmly in place.
An error message appears
•
Follow the message’s instructions.
•
If the problem persists, contact your
local Panasonic dealer.
“VIERA Link” function does not work
and an error message appears
•
Confirm the connection. (p. 54)
•
Turn the connected equipment on and
then switch the TV on. (p. 55)
Contrast is reduced
•
Contrast is lowered in the following conditions without
any user operation for a few minutes:
• no signal in Digital TV mode or AV mode
• selected locked channel
• selected invalid channel
• selected radio channel
• displayed menu
• Thumbnail or still picture
Pixel Statement
•
An image on a LCD or Plasma TV screen is created by
many small groups of dots known as pixels (which is
similar to the image in a newspaper). It also naturally
follows that higher panel resolutions contain more
pixels. To create a colour image, each pixel consists
of three tiny coloured dots (known as sub-pixels), one
each of red, green and blue. Each one of these dots
is precisely controlled by the electronics of the TV to
produce the picture. Whilst Panasonic maintains the
highest standards in manufacturing technology and
processes in the construction of these panels, there are
a number of allowable pixel/subpixel failures that still
allow the panel to be defined as a good panel. It is not
possible to guarantee absolutely no pixel loss.
Problem
Actions
Screen
Chaotic image, noisy
•
Change the setting of [P-NR] in the Picture Menu (to remove noise).
(p. 22)
•
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
•
Is [Colour] or [Contrast] in the Picture Menu set to the minimum?
(p. 22)
Blurry or distorted
image
(no sound or low
volume)
•
Reset channels
(p. 30, 31)
Unusual image is
displayed
•
Turn the TV Off with Mains power On / Off switch, then turn it On
again.
[Shop] appears on
screen at switch on
•
[Shop] was selected in [Auto Tuning] (p. 12)
Reset settings in [Shipping Condition] (p. 34), then select [Home] in
[Auto Tuning]
(p. 12)
Sound
No sound is produced
•
Is “Sound Mute” active?
(p. 11)
•
Is the volume set to the minimum?
Sound level is low or
sound is distorted
•
Sound signal reception may be deteriorated.
•
Set [MPX] in the Sound Menu to [Mono]
(p. 25)
Unusual sound from
the TV
•
When power is on, whirring sound of drive noise may be heard from
inside the TV (not a sign of faulty operation).
