13
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.
●
For more information, refer to [eHELP] (Support >
FAQs).
The TV does not switch on
●
Check the mains lead is plugged into the TV and the
socket outlet.
The TV goes into Standby mode
●
Auto power standby function is activated.
The remote control does not work or is intermittent
●
Are the batteries installed correctly?
(p. 9)
●
Has the TV been switched on?
●
The batteries may be running low. Replace them with
new ones.
●
Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a 30
degree angle of the signal receiver).
●
Situate the TV away from sunshine or other sources
of bright light not to shine on the TV’s remote control
signal receiver.
No image can be displayed
●
Check the TV is turned on.
●
Check the mains lead is plugged into the TV and the
socket outlet.
●
Check the correct input mode is selected.
●
Check the setting of [AV] ([COMPONENT] / [VIDEO])
in [Input Selection] to match the output of the external
equipment.
●
Is [Contrast], [Brightness] or [Colour] in the Picture
Menu set to the minimum?
●
Check all required cables and connections are firmly
in place.
Unusual image is displayed
●
Turn the TV off with Mains power On / Off switch,
then turn it on again.
●
If the problem persists, initialise all settings.
[Shipping Condition] in [System Menu] (Setup
Menu)
Parts of the TV become hot
●
Even if the temperature of parts of the front, top and
rear panels has risen, these temperature rises do
not cause any problems in terms of performance or
quality.
The LCD panel moves slightly and clattered sound is
heard when it is pushed with a finger
●
There is a little gap around the panel to prevent
damage to the panel. This is not a malfunction.
Maintenance
First, remove the mains plug from the
socket outlet.
Display panel, Cabinet, Pedestal
Regular care:
Gently wipe the surface of the display panel, cabinet,
or pedestal by using a soft cloth to clean the dirt or
fingerprints.
For stubborn dirt:
(1) First clean the dust on the surface.
(2) Dampen a soft cloth with clean water or diluted
neutral detergent (1 part detergent to 100 parts
water).
(3) Wring the cloth firmly. (Please note liquids do not
enter the TV inside. May lead to product failure.)
(4) Finally, wipe away all the moisture.
Caution
●
Do not use a hard cloth or rub the surface too hard,
otherwise this may cause scratches on the surface.
●
Take care not to subject the surfaces to insect
repellent, solvent, thinner or other volatile substances.
This may degrade surface quality or cause peeling of
the paint.
●
The surface of the display panel is specially treated
and may be easily damaged. Take care not to tap or
scratch the surface with your fingernail or other hard
objects.
●
Do not allow the cabinet and pedestal to make
contact with a rubber or PVC substance for a long
time. This may degrade surface quality.
Mains plug
Wipe the mains plug with a dry cloth at regular intervals.
Moisture and dust may cause fire or electrical shock.
