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Troubleshooting

Appendix

Troubleshooting (Basic)/Error Code/Message

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the

“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
your technical support office. You can also check the computer’s status in the PC Information Viewer (

Reference

Manual

“Check the Computer’s Usage Status”).

Troubleshooting (Basic)

Starting Up and Standby and Hibernation Mode

The computer does not
power on/
The power indicator or bat-
tery indicator is not lit.

Connect the AC adaptor.

Insert a fully charged battery.

Remove the battery pack and the AC adaptor, then connect them again.

If an additional RAM module has been inserted, remove the RAM module and check to

see if the RAM module is the recommended one.

When the CPU temperature is high, the computer may not start up to prevent overheating of

the CPU. Wait until the computer cools down, and then turn the power on again. If the com-

puter does not power on even after cooling down, contact your technical support office.

Windows does not start up.

Remove all peripheral devices.

• If a device is connected to the USB port, disconnect the device or set [Legacy USB

Support] to [Disable] in the [Advanced] menu of the Setup Utility.

If an additional RAM module has been inserted, remove the RAM module and check to

see if the RAM module is the recommended one.

If the power indicator is lit, slide the power switch for four seconds or longer to turn off,

then turn on again.

Using the following procedure, start up in Safe Mode, and check the error details.

Turn on the computer, and when the [Panasonic] boot screen disappears (after enter-
ing the password

if one is set) hold down

Release your finger when the Windows Advanced Options Menu appears, and with

or , select [Safe Mode], then press

Enter

Follow the onscreen instructions.

Supervisor Password or User Password set with the Setup Utility

Press

in the Setup Utility (

page 30 “To start the Setup Utility”) to return the Setup

Utility settings (excluding the passwords) to the default values. Start the Setup Utility and
make the settings again.

There is a beep sound, and

either "Extended RAM Mod-

ule Failed" or "Standard

RAM Failed" appears

If "Extended RAM Module Failed" appears, the RAM module is not correctly inserted.

Turn off the computer, check that the RAM module is a recommended module, then

insert it correctly.

If "Standard RAM Failed" appears, contact your technical support office.

Cannot boot from internal
CD/DVD drive.

Make sure that the bootable CD/DVD is set properly.

Start the Setup Utility, and confirm the following settings.

• [DVD Drive] is set to [Enable] in the [Advanced] menu.

• [DVD Drive Power] is set to [On] in the [Main] menu.

• [Optical Drive] is the first device shown in [Boot priority order] in the [Boot] menu.

Bootable CD/DVD created using B’s Recorder in the CF-W4/CF-W5/CF-Y4/CF-Y5

series cannot be used on this computer. If you want to share bootable CD/DVD with

those series, create a new bootable CD/DVD.

When an external CD/DVD drive is connected, you cannot boot from the internal CD/

DVD drive.

You have forgotten the
password.

Supervisor Password or User Password: Contact

your technical support office

Administrator password:

• If you have a password reset disk, you can reset the administrator password. Set the

disk and enter any wrong password, then follow the on-screen instructions and set a

new password.

• If you do not have a password reset disk, reinstall (

page 25) and set up Windows,

and then set a new password.

Cannot log on to Windows
with the SD memory card.

The Windows user name and password may not set correctly on the SD memory card.

Enter the Windows user name and password without using the SD memory card. After

logging on to Windows, set the same user name and the password on the SD memory
card and Windows again. (

Reference Manual

“SD Security”)

Set [SD Slot] to [Enable] in the [Advanced] menu of the Setup Utility.

“Remove disks or other
media. Press any key to
restart” or a similar mes-
sage appears.

A floppy disk is in the floppy disk drive and it does not contain system startup informa-

tion. Remove the floppy disk and press any key.

This message may appear with some devices connected to

the USB port

. Remove the

device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.

If the problem persists after removing the disk, it may be a hard disk failure. Perform the rein-

stallation and return the hard disk to its condition at the time of purchase.

(

page 25

)

If the

problem persists even after the reinstallation, contact

your technical support office

Содержание Toughbook CF-W7BWAZAAM

Страница 1: ... of Parts 11 First time Operation 13 On screen Manual 16 Handling and Maintenance 17 Expanding Memory 20 Hard Disk Backup Function Recover Pro 22 Hard Disk Data Erase Utility 24 Reinstalling Software 25 Troubleshooting Basic Error Code Message 27 Hardware Diagnostics 31 LIMITED USE LICENSE AGREEMENT 33 Specifications 35 LIMITED WARRANTY 38 For further information about the com puter you can refer ...

Страница 2: ...ed with respect to the use of the information contained herein 2007 Matsushita Electric Industrial Co Ltd All Rights Reserved Disclaimer Computer specifications and manuals are subject to change without notice Matsushita Electric Industrial Co Ltd assumes no liability for damage incurred directly or indirectly from errors omissions or discrepancies between the com puter and the manuals Trademarks ...

Страница 3: ...ange 5 15 to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite sys tems High power radars are allocated as primary users of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or damage this product 25 M W 1 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions ...

Страница 4: ...y for customer failure to comply with these precautions When in a hospital or other health care facility observe the restrictions on the use of mobiles Switch Personal Computer or Handheld Computer incorporating Wireless WAN off if instructed to do so by the guidelines posted in sensitive areas Medical equipment may be sensitive to RF energy The operation of cardiac pacemakers other implanted medi...

Страница 5: ...s but should contact the appropriate elec tric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of...

Страница 6: ...rk on the bottom of the computer Declaration of Conformity DoC Hereby we declare that this Personal Computer is in compliance with the essential requirements and other relevant provisions of the Directive 1999 5 EC Hint If you want to get a copy of the original DoC of our products which relates to the R TTE please con tact our web address http www doc panasonic de Contact Panasonic Services Europe...

Страница 7: ...energy emitted by wireless devices like for example mobile phones Because this product operates within the guidelines found in radio frequency safety standards and recommenda tions we believe this product is safe for use by consum ers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who contin...

Страница 8: ...ately turn the power off and unplug the AC plug and then remove the battery pack Then contact your technical support office Do Not Touch This Product and Cable When It Starts Thundering Electric shock may result Do Not Connect the AC Adaptor to a Power Source Other Than a Standard Household AC Outlet Otherwise a fire due to overheating may result Connect ing to a DC AC converter inverter may damag...

Страница 9: ...rn lead to a fire or electric shocks Do Not Block the Ventilation Hole Otherwise heat will build up inside possibly resulting in a fire Hold the Plug When Unplugging the AC Plug Pulling on the cord may damage the cord resulting in a fire or electric shock Do Not Move This Product While the AC Plug Is Connected The AC cord may be damaged resulting in fire or electric shock If the AC cord is damaged...

Страница 10: ... prevents overcharging of the battery by recharging only when the remaining power is less than approx 95 when Economy Mode ECO is enabled 75 of capacity The battery pack is not charged when the computer is first purchased Be sure to charge it before using it for the first time When the AC adaptor is connected to the computer charging begins automatically Should the battery leak and the fluid get i...

Страница 11: ... power is off Green Drive power is on but the drive is not accessed Blinking green Drive power is on and the drive is being accessed I LCD J Security Lock You can connect a Kensington cable Refer to the instruc tion manual of the cable The security lock and cable is a theft prevention device Matsushita Electric Industrial Co Ltd will bear no responsibility in the event of theft K Modem Port Be sur...

Страница 12: ...ypes of microphones are used audio input may not be pos sible or malfunctions may occur When recording in stereo using a stereo microphone Click start All Programs SoundMAX Control Panel and select Microphone and then select No Filtering in Microphone Enhancements When using a monaural microphone with a 2 termi nal plug Click start All Programs SoundMAX Control Panel and select Microphone and then...

Страница 13: ...the unlocked position and push out the battery pack in parallel with the computer CAUTION Make sure the latches are securely locked Otherwise the battery pack may fall when you carry the computer Do not touch the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of the battery pack and the computer Hold the side of the compute...

Страница 14: ...etup is complete To go to the next step wait until the hard disk drive indicator has turned off CAUTION When you set date time time zone and click Next the screen may not go to the next step for a few minutes Do not touch the keyboard or touch pad and wait until the screen changes Click start Control Panel User Accounts Create a new account CAUTION Remember your password If you forget the password...

Страница 15: ...daptor is connected When the screen is off Approx 10 W In standby Approx 1 9 W The battery pack is fully charged or not being charged and the computer is off Approx 0 9 W Note that the computer consumes electricity even when the computer power is off If the battery pack is fully charged the battery will be fully discharged in the following period of time 2 If Wake Up from wired LAN is disabled the...

Страница 16: ...on how to use the hard disk To access the Hard Disk Handling Click start All Programs Panasonic On Line Manuals Hard Disk Handling Supplementary Instructions of Bluetooth Only for model with Bluetooth The Supplementary Instructions will provide you with the helpful information about the Bluetooth To access the Supplementary Instructions of Bluetooth Click start All Programs Panasonic On Line Manua...

Страница 17: ...n carrying a spare battery put it in a plastic bag to protect its terminals This computer contains a magnet and magnetic products at the locations circled in the illustration at right Avoid leaving metallic object or magnetic media in con tact with these areas The touch pad is designed to be used with a finger tip Do not place any object on its surface and do not press down strongly with sharp poi...

Страница 18: ...Enter 3 Select Computrace R BIOS Module and set to Enable 4 At the confirmation message select Execute and press Enter 5 At the reconfirmation message select Execute and press Enter 6 Press F10 At the confirmation message select Yes and press Enter The computer restarts To clean the LCD panel and touch pad Wipe lightly with a gauze or other dry soft cloth To clean areas other than the LCD panel an...

Страница 19: ...water droplets off of the top of the keyboard using a soft dry cloth 3 Slowly lift up the computer keeping it level and wipe any water coming out of the holes on the bottom using a soft dry cloth If the computer is tilted during this step liquid may seep inside the computer resulting in damage 4 Keeping the computer level move the computer to a dry place If the computer is placed back on the wet s...

Страница 20: ...rt objects other than the module or allow foreign particles to enter Doing so has been known to cause damage fire or electric shock Matsushita Electric Industrial Co Ltd will bear no responsibility whatsoever for failures or damage caused by the use of non recommended RAM modules or by incorrect installation or removal of such RAM modules Before installing a RAM module confirm the product type and...

Страница 21: ... and will return after locking If it is hard to press down the RAM module do not try forcibly but check the module s direction 4 Set the cover and battery pack back NOTE If the RAM module is recognized correctly the total size of this computer s memory and RAM module memory is dis played on the Information menu of the Setup Utility If the RAM module is not recognized turn off the computer and inse...

Страница 22: ... we recommend performing Typical installation in the following cases Hard disk with a single partition Immediately after reinstalling software when more than half of the entire space of the hard disk is available page 25 Be sure to use the internal hard disk drive to create the backup area Never use disk or device other than the internal hard disk drive Some software security software backup softw...

Страница 23: ...switch while using the Recover Pro This function uses the data created during complete backup It restores the hard disk data to the condition when you performed the complete backup Files created and changes made to settings after the latest complete backup is made will be deleted Preparation Connect the AC adaptor Remove all peripherals 1 Click start All Programs Phoenix Applications Phoenix Alway...

Страница 24: ...rite down all of the contents of the Setup Utility If Enter Password is displayed during the following procedures input the Supervisor Password or the User Password 2 Press 2 to execute 2 Erase HDD To cancel this operation press 0 3 At the confirmation message press Y 4 When Start menu is displayed press Enter The approximate time required for erasing data will be displayed 5 Press Space At the co...

Страница 25: ...ty and press F9 At the confirmation message select Yes and press Enter 3 Select the Main menu then select DVD Drive Power and press Enter 4 Select On and press Enter 5 Select the Boot menu then select Optical Drive and press F6 until Optical Drive is at the top of Boot priority order 6 Press F10 At the confirmation message select Yes and press Enter The computer will restart 7 Press F2 while Panas...

Страница 26: ... take approximately 50 minutes Do not interrupt reinstallation for example by turning off the computer or pressing Ctrl Alt Del Other wise reinstallation may become unavailable as Windows may not start up or the data may be corrupted 14 Remove the Product Recovery DVD ROM and then press any key to turn off the com puter 15 Turn on the computer and press F2 while Panasonic boot screen is displayed ...

Страница 27: ...a beep sound and either Extended RAM Mod ule Failed or Standard RAM Failed appears If Extended RAM Module Failed appears the RAM module is not correctly inserted Turn off the computer check that the RAM module is a recommended module then insert it correctly If Standard RAM Failed appears contact your technical support office Cannot boot from internal CD DVD drive Make sure that the bootable CD DV...

Страница 28: ...d Even after entering the password Type your pass word is displayed again If lights up press NumLk to disable the ten key mode and then input If lights up press Caps Lock to disable the Caps Lock mode and then input Display When the screen becomes black for a moment When you set Intel video driver power saving function Intel R Display Power Sav ing Technology of Power Saving Utility to Enable if y...

Страница 29: ... select Restart If the computer does not respond to keyboard commands read No response page 30 Cannot input using the touch pad Set Touch Pad to Enable in the Main menu of the Setup Utility The drivers for some mice may disable the touch pad Check your mouse s operating instructions Recover Pro Cannot install Recover Pro Recover Pro cannot be installed when four primary partitions exist Reduce the...

Страница 30: ...onnect external keyboard 0251 System CMOS checksum bad Default configuration used An error has occurred in the memory of Setup Utility settings This occurs when the memory con tent is changed by an unexpected program operation etc Start the Setup Utility and return the settings to the default values and then change the set tings as necessary If the problem persists the internal clock battery may n...

Страница 31: ... the touch pad for operations When not using the touch pad you can operate using the internal keyboard instead If the touch pad does not operate properly press Ctrl Alt Del to restart the computer or slide the power switch to turn the power off and then restart the PC Diagnostic Utility Run this utility using the default settings in the Setup Utility If the Setup Utility or other settings will not...

Страница 32: ... disk The extended diagnostic check is only for the hard disk The extended diagnostic check is more detailed and so requires a longer period of time to run A Click to stop the diagnostic check B Click the icon for the hardware that is not to be checked so that the icon is displayed in gray B When running a check on the hard disk clicking the icon once will turn on the extended diagnostic check FUL...

Страница 33: ...r transfer of the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable form of every Program and the related documentation to the same party or destroy any such copies not so transferred F You may not remove any copyright trademark or other notice or product identification fr...

Страница 34: ... pouvez ni modifier ni tenter de modifier les Logiciels E Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu en rapport avec votre cession du Produit unique qui est accompagné par les Logiciels à cette autre partie Au moment de cette cession vous devez céder également toutes les copies que ce soit sous forme imprimée ou lisible par la machine de tous les Logiciels a...

Страница 35: ...B 4 DVD RAM 8 1 4 GB 2 8 GB 4 7 GB 9 4 GB 4 R 4 7 GB 4 R DL 8 5 GB 4 RW 4 7 GB 4 CD Audio CD ROM XA compatible CD R Photo CD multiple session compatible Video CD CD EXTRA CD RW CD TEXT Writing DVD RAM 8 1 4 GB 2 8 GB 4 7 GB 9 4 GB 4 DVD R 1 4 GB 4 7 GB for Gen eral 4 DVD RW Ver 1 1 1 2 1 4 GB 2 8 GB 4 7 GB 9 4 GB 4 R 4 7 GB 4 RW 11 4 7 GB 4 CD R CD RW Display Method 12 1 XGA type TFT 1024 768 dots...

Страница 36: ... Temperature 5 C to 35 C 41 F to 95 F Humidity 30 to 80 RH No condensation Storage Temperature 20 C to 60 C 4 F to 140 F Humidity 30 to 90 RH No condensation OS 28 Microsoft Windows XP Professional Service Pack 2 with Advanced Security Technol ogies NTFS File system Pre installed Software 28 Microsoft Internet Explorer 6 Service Pack 2 DirectX 9 0c Microsoft Windows Media Player 10 Microsoft Windo...

Страница 37: ... a RAM module designed for DDR2 PC2 4200 can be added Panasonic CF BAK0512U CF BAK1024U 172 pin Micro DIMM used in CF T5 CF W5 series cannot be used 21 Does not guarantee operation of all USB compatible periph erals 22 Only for North America The AC adaptor is compatible with power sources up to 240 V AC adaptor This computer is supplied with a 125 V AC compatible AC cord 20 M 2 1 23 Measured using...

Страница 38: ... Station 3 Years Port Replicator I O Box Device Cradle like CF 08 3 Years Antenna Pass through Cable 3 Years Backlit or Full sized keyboard 3 Years or assumes warranty of the unit in which it is installed Integrated Panasonic supplied options and kits including but not limited to Wireless WAN Media Bay Drives Floppy CD DVD GPS Bluetooth Smartcard Reader and Fingerprint readers 3 Years or assumes w...

Страница 39: ... failures due to defects in materials or workmanship which occur during normal use THIS PRODUCT IS NOT INTENDED FOR USE AS OR AS PART OF NUCLEAR EQUIPMENT SYSTEMS AIR TRAFFIC CON TROL EQUIPMENT SYSTEMS OR AIRCRAFT COCKPIT EQUIPMENT SYSTEMS 1 PANASONIC WILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISING OUT OF THE FOREGOING USES 1 AIRCRAFT COCKPIT EQUIPMENT SYST...

Страница 40: ...Panasonic Canada Inc Computer Products Marketing 5770 Ambler Drive Missis sauga Ontario L4W 2T3 within the warranty period together with a copy of your purchase receipt and an explanation of the sus pected defect PCI will replace in Canada the defective disk s or other media Remedy PCI s entire liability and your only remedy for any breach of this software media warranty is limited to replacement ...

Страница 41: ... son service de Marketing produits informatiques 5770 Ambler Drive Mississauga Ontario L4W 2T3 dans les soix ante 60 jours suivant la date d achat original Joignez à votre envoi une pièce justificative de votre achat et une description du problème Recours La responsabilité de PCI et votre seul recours dans le cas de toute défaillance couverte par la garantie sur ce support de logiciel est limitée ...

Страница 42: ...42 MEMO ...

Страница 43: ...43 ...

Страница 44: ...international ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissem ination of products with functions that effectively reduce energy consumption It is an open system in which busi ness proprietors can participate voluntarily The targeted products are office e...

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