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Troubleshooting (Advanced)

Replacing sensor.

If you need to replace a non-functioning fingerprint reader, follow this
procedure.
Enrollment to the hard disk:
If enrollment to hard disk is used, “Protector Suite QL” has not stored any data
on the device and therefore has no problem to continue after you replaced the
sensor. However, in case you use the Power-on security (Preboot
Authentication), you may need to use the [Enroll or Edit Fingerprints] wizard to
update the related data.
Enrollment to the device:
If the fingerprint has been enrolled to the device, a new passport will be
required. Follow the procedure in the section “Starting Over”.

Lost [Advanced Security] backup
password.

To change the [Advanced Security] backup password, go to the [Enroll or Edit
Fingerprints] wizard and swipe your finger and go through the Fingerprint
enrollment. On the Advanced Security page you can change the backup
password.

Protector Suite QL reinstallation.

During Protector Suite QL uninstallation, you can select whether to delete the
Protector Suite Data - including passports.
If you want to reinstall the product, select button to leave the Protector Suite QL
data on the computer.
After the new installation, you will be able to use your data again.
If the Protector Suite QL was uninstalled including the passports, then in case
of enrollment to device the fingerprints will still be stored in the device and the
user can use them reenrollment.

Lost [File Safe] backup password.

It is necessary to change the backup password for [File Safe], refer to the
software’s online manual (

Accessing [File Safe] after Protector
Suite QL uninstallation.

[File Safe] data can be accessed only using Protector Suite QL. If you
accidentally uninstalled Protector Suite QL, you have to reinstall it. If passport
data was not removed during uninstallation, everything will work automatically
including [File Safe]. If the passport data was removed during uninstallation the
[File Safe] will recognize that the installation was changed and will offer to use
the backup password, instead.

Accessing [File Safe] after computer
crash.

If you have an exported passport, import it now so you can access [File Safe]
directly using fingerprints. Otherwise you can access [File Safe] using the [File
Safe] backup password: [File Safe] will recognize that the installation was
changed and will offer to use the backup password, instead.

Fingerprint Reader (only for model with Fingerprint Reader)

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Содержание Toughbook CF-74JCL02AM

Страница 1: ...1 Reference Manual Personal Computer Model No CF 74 Series We recommend that this Reference Manual be printed ...

Страница 2: ...combinations may not work with some applications The pop up icon appears after logging on to Windows It may not appear in some application conditions e g when Command Prompt is set to Full Screen Key Function Pop up icon Fn F1 Fn F2 LCD brightness Fn F1 down Fn F2 up Fn F3 Display switching page 45 When an external display is connected Internal LCD Simultaneous display External display CAUTION Do ...

Страница 3: ... press and hold Fn and press F5 or F6 intermittently This does not work on beeps or speakers connected to the USB port Fn F7 Activate standby page 9 Fn F9 Remaining battery charge When the battery pack is inserted in the computer page 15 Fn F10 Activate hibernation page 9 Key Function Pop up icon ...

Страница 4: ... key combination A Press Fn once Locked B Press another key Lock released When using successive Fn key combinations A Press Fn twice Locked B Press another key Fn key remains locked until you press Fn again Notification Make sounds when Fn key is pressed 1 Show status on screen Displays the Fn key status on the notification area Fn is locked Fn is not locked Disable popup The pop up icon will not ...

Страница 5: ...nce the display may be distorted The touchscreen function does not work in the Setup Utility in the full screen of Command Prompt Operate the touchscreen with your finger or with an approved stylus When using the touchscreen function use only your finger or an approved stylus on the surface Operating the touchscreen with an object other than your fingertip or the stylus a fingernail or metal objec...

Страница 6: ... easier to see when the computer is powered off and so is easier to clean Wash the soft cloth when it becomes dirty When the soft cloth becomes dirty wash it with mild detergent Do not use bleach or fabric conditioner softener or try to sterilize the cloth by boiling If the soft cloth is dirty it may be ineffective in cleaning the touchscreen and in fact may cause dirt to adhere to the touch scree...

Страница 7: ...ouchscreen may respond to operations more slowly when using the computer in temperatures less than 5 C but this is not a malfunction Response time will return to normal when the computer is returned to room temperature If the cursor jumps to a location other than where the screen was touched or if the LCD resolution changes recalibrate the touchscreen Perform the procedure of Touchscreen Calibrati...

Страница 8: ...arly about once a week without using standby or hibernation Save the necessary data Close files you have opened from removable disks and network drives The password you set in the Setup Utility is not requested at resuming You can use the Windows password for security in standby or hibernation A Click start Control Panel User Accounts and select the account B Click Create a password and set the pa...

Страница 9: ...ernation To enter standby click start Turn Off Computer Stand By To enter hiberna tion click start Turn Off Computer then press and hold Shift and click Hibernate CAUTION While the computer is entering standby or hibernation Do not Touch the keyboard touch pad touchscreen only for model with touchscreen or power switch Use an external mouse or other peripheral devices Connect or disconnect the AC ...

Страница 10: ...opening the display CAUTION Do not perform the following operations until resuming is complete After the display is resumed wait approximately 30 seconds normally or 60 seconds when the computer is on a network Touch the keyboard except for password input touch pad touchscreen only for model with touchscreen or power switch Use an external mouse or other peripheral devices Connect or disconnect th...

Страница 11: ...press Enter 5 Enter your password again in Confirm New Password and press Enter 6 Press F10 and then select Yes and press Enter CAUTION Do not forget your password If you forget your Supervisor Password you will not be able to use your computer Con tact Panasonic Technical Support When running the Setup Utility do not leave and go away from your computer even for a short time since other people ma...

Страница 12: ...otection of the data 1 Select Enabled in Hard Disk Lock in the Security menu of the Setup Utility page 80 CAUTION For the data being read written on the original computer the Setup Utility settings must be the same as when the hard disk was removed You cannot use the hard disk lock function without setting the Supervisor Password Set the Supervisor Password beforehand page 11 When you have your ha...

Страница 13: ... read written and from being used to start the computer You can protect your data from unauthorized access or accidental overwriting 1 Select Disabled in Optical Drive in the Advanced menu of the Setup Utility page 78 NOTE This does not work for USB CD DVD drive Disabling CD DVD Drive ...

Страница 14: ...s in progress Green The battery is fully charged Blinking green In high temperature mode the battery pack is discharging the power to 80 1 of normal temperature mode page 16 Do not remove the battery pack in this status Red The remaining battery is approximately 9 or less Blinking red The battery pack or the charging circuit is not operating properly Blinking orange The battery cannot be charged t...

Страница 15: ...harge in the cases as below To correct the display perform the Battery Recalibration page 18 The battery indicator remains red The indicator lights orange and the display shows 99 for a long time Low battery warning appears soon after a short time of use This can occur when the computer is in standby for a long time without power supply from the AC adaptor The battery display may not be the same a...

Страница 16: ...equivalent to an 80 charge level for normal temperature mode After switching from Normal Temperature to High Temperature or vice versa the remaining battery capacity will not be displayed correctly until the battery pack is completely discharged or fully charged In the Auto mode Once the computer has automatically switched from the normal temperature mode to the high temperature mode the computer ...

Страница 17: ...t the AC adaptor immediately If you do not have the AC adaptor exit the running programs and Windows then confirm that the power indicator is off If you have a fully charged spare battery turn off the computer replace the battery and turn the computer on again Connect the AC adaptor and charge the battery If you have a fully charged spare battery turn off the computer replace the battery and turn ...

Страница 18: ...bration C When the message requests shut down of Windows click Yes The battery recalibration starts After the battery pack is fully charged discharging starts When the discharging is completed the power goes off automatically After the battery recalibration is finished normal charging starts NOTE The temperature range should be 10 C to 30 C 50 F to 86 F The battery recalibration may take a long ti...

Страница 19: ...ur computer In standby do not remove replace the battery pack Otherwise your data will be lost and the computer may be dam aged 1 Turn off and reverse the computer Do not use the standby function 2 Remove Insert the battery pack To remove A Slide the right latch A to the unlocked position B Slide and hold the left latch B to the unlocked position and hold the cen ter of the battery pack and push o...

Страница 20: ...er CAUTION Make sure the latch is securely locked otherwise the battery pack may fall when you carry the computer Do not remove the battery pack forcibly when the latch is locked Doing so may damage the battery pack ...

Страница 21: ...When I close the lid of my portable computer page 8 Setting Standby or Hibernation NOTE Read the instruction manuals of the devices carefully 1 Disable the multimedia pocket device function A Click on the notification area B Click Safety remove Standard Dual Channel PCI IDE Controller C Follow the on screen instructions D Confirm that the multimedia pocket device indicator and the hard disk drive ...

Страница 22: ...amaged When raising the slot side upward and inserting the device be careful not to apply any impact to the device When you carry the computer confirm that the release button is surely locked so that the device does not fall Be sure to insert the device into the multimedia pocket for use NOTE You can see that the device is recognized or not by double clicking on the notification area If the device...

Страница 23: ...ion area right click and click Eject to eject a disc Eject discs only as described above When inserting or removing a disc be careful not to touch the lens of the drive Do not leave the tray open and do not touch the lens The lens and disc can become dusty in some conditions It may cause malfunction in reading or writing Do not apply excessive force to the tray in the open position Never insert a ...

Страница 24: ...rface of the disc with a ballpoint pen or other writing instrument Do not attach stickers to discs Do not drop bend or place heavy objects on top of discs Do not place or store discs in locations exposed to heat direct sunlight humidity or dust If a disc is brought from a cold to a warm location condensation may form on the disc For read only discs wipe off the condensation using a soft dry lint f...

Страница 25: ...dge type or removable cartridge type can be used 2 Does not support DVD RW Ver 1 0 You can read from the following discs Disc Information CD R CD RW DVD RAM 1 DVD R DVD RW 2 R R DL RW CD ROM CD DIGITAL AUDIO CD TEXT CD EXTRA Video CD Photo CD DVD ROM DVD Video DVD R DL Recordable VIDEO CD ...

Страница 26: ...Ltd TAIYO YUDEN Co Ltd DVD RW MITSUBISHI KAGAKU MEDIA CO Ltd Victor Company of Japan Limited DVD RAM Panasonic Corporation HITACHI MAXELL Ltd R RW MITSUBISHI KAGAKU MEDIA CO Ltd RICOH Co Ltd R DL MITSUBISHI KAGAKU MEDIA CO Ltd DVD R for General 1X SPEED 4 7 GB 1 2X SPEED 4 7 GB 1 4X SPEED 4 7 GB 1 8X SPEED 4 7 GB 1 16X SPEED 4 7 GB DVD RW 1X SPEED 4 7 GB 9 4 GB 1 2X SPEED 4 7 GB 9 4 GB 2 4X SPEED ...

Страница 27: ...e DVD Video DVD Video with multiple region codes Confirm Region appears Select the region code and click OK Play now begins CAUTION You can change the region code setting up to 5 times including the initial setting Be extremely careful because you cannot change the region code anymore after the fifth change even if you reinstalled the operating system Any problem resulting from illegal changing or...

Страница 28: ... hole depends on the drive When the vibration of the CD DVD drive is excessive in using B s Recorder select writing speed 8x or less to minimize vibration For AutoPlay CD DVD If an AutoPlay CD DVD does not start after the computer resumes from standby or hibernation remove the disc from the drive and then reinsert it after waiting 15 seconds An AutoPlay CD DVD may start during file access dependin...

Страница 29: ...ngs of the screen properties Do not install another player software together with WinDVD Doing so may interfere with smooth playback Some DVD Video discs contain the player software and start installing In this case cancel the installation as soon as possible If you accidentally installed another player software and find a prob lem in playback try either of the following procedures Uninstall the p...

Страница 30: ...urther information refer to the instruction manual of the DVD recorder You cannot play discs protected with copyright management technologies such as CPPM Content Protection for Prere corded Media and CPRM Content Protection for Recordable Media 1 A process that enables the playback of the discs on other DVD players etc DVD Discs Created Using a DVD Recorder ...

Страница 31: ... DVD RAM 1 2 DVD R 1 DVD RW 3 R 1 R DL 1 RW 1 You can use on B s Recorder only and cannot read from or write to the disc using B s CLiP 2 If you write to DVD RAM using B s Recorder the DVD RAM will become read only disc To write to such a DVD RAM disc using an application other than B s Recorder physical formatting is required 3 You cannot read from or write to DVD RW created using DVD recorders A...

Страница 32: ...sers and then log on to Windows again Do not remove the media immediately after reading or writing or just after the Windows reading writing message disap pears When is displayed on the notification area the computer will not enter standby or hibernation automatically Do not add the check mark for Enable CD recording on this drive in Properties Recording of the CD DVD drive oth erwise you cannot w...

Страница 33: ...P A Click start All Programs B H A B s CLiP User s Manual You can use B s Recorder to create a CD DVD that will allow you to boot the system from the CD DVD drive Create the CD DVD using the following procedure For further information refer to the online manual for B s Recorder 1 Run B s Recorder page 32 2 Set a new disc in the CD DVD drive 3 Register the data to be used for booting in the Data we...

Страница 34: ...SDOS2 BIN are selected If you boot the system using a disc created using bootable disc image BSDOS3 BIN or BSDOS4 BIN one of the fol lowing error messages may be displayed but this is not a malfunction CD ROM Drive is not ready aborting installation Not found CDROM Check CD ROM power and IDE cable CD ROM drive is not available If you want to share a bootable disc with CF 52A B C D series and CF 74...

Страница 35: ...mmy PC Card in the PC Card slot and the dummy ExpressCard in the ExpressCard slot Inserting a dummy card in the wrong slot may cause malfunction of the computer Preparation Attach the device for the media containing the card driver e g CD ROM Equipment connected to the multimedia pocket cannot be recognized if connected after the card driver installation screen appears If the dummy card is inserte...

Страница 36: ...eously After repeating insertion and removal some types of card will not be recognized In this case restart the computer If the computer freezes after resuming from standby or hibernation remove and reinsert the card If the problem per sists restart the computer When a card is inserted power consumption increases Remove the card when it is not in use especially when oper ating by battery power To ...

Страница 37: ... devices For further information refer to the instruc tion manual of the devices Handling and storage cautions Store the SD Memory Card in the case after removing it from the computer Do not Disassemble or modify the card Hit bend or drop the card Touch the terminals with fingers or metal object Remove the labels of the card Attach other labels or stickers to the card Do not place the card in the ...

Страница 38: ... any loss of data recorded by the user or any other damages direct or indirect Do not forcibly draw out the card otherwise the slot may be damaged Insert the card in the correct direction otherwise the card and the slot may be damaged After resuming from standby or hibernation do not access the SD Memory Card for approximately 30 seconds To insert the card 1 Open the cover A and insert the SD Memo...

Страница 39: ...39 SD Memory Card 2 Remove the card A Press the card so it comes out of the slot B Draw it straight out ...

Страница 40: ...rs or metal object Place the card in very hot location for a long time Remove the card immediately after inserting it To insert the card 1 Open the cover A and insert the Smart Card with the contact part B in front Insert the card until it surely fits in the slot To remove the card 1 Open the cover and draw the card straight out Inserting Removing the Smart Card ...

Страница 41: ...n by static electricity from the human body When inserting and removing RAM modules do not touch the terminals or internal components and do not allow foreign particles to enter the slots Doing so may cause damage fire or electric shock This computer has 2 RAM module slots At purchase the RAM module is in SLOT 1 When using an extra RAM module insert it in SLOT 2 1 Turn off the computer Do not use ...

Страница 42: ...er and battery pack CAUTION Set the cover correctly and tighten screws firmly NOTE If it is hard to insert or to press down the RAM module do not try forcibly but check the module s direction Use the appropriate screw driver so as not to strip the thread of screw If the RAM module is recognized correctly the total size of the main unit memory and RAM module memory is dis played on the Information ...

Страница 43: ...or A For further information refer to the instruction manual of the mini port replicator NOTE When an external display is connected to the mini port replicator and the 1280 x 1024 or higher resolution is selected the characters may be blurred on the external display In this case select the lower resolution To boot the computer from a USB floppy disk drive or a USB CD DVD drive be sure to connect t...

Страница 44: ...r for Mobile We recommend you to switch the output destination by pressing Fn F3 When you use the external display only set the suitable number of colors resolution or refresh rate separately from when you use the internal LCD only or when you use the simultaneous display Depending on the settings some external displays may be distorted or may not display the mouse cursor correctly In this case se...

Страница 45: ... display The extended desktop function allows you to use the working area across both the internal LCD and the external display You can drag an object from the internal LCD to the external display and vice versa 1 Display Intel Graphics Media Accelerator Driver for Mobile screen Click start Control Panel Other Control Panel Options Intel R GMA Driver for Mobile Display Devices 2 Click Extended Des...

Страница 46: ...y device when using the touchscreen The cursor will move on the primary device when you touch the internal LCD To switch left primary device and right secondary device once return the display to notebook only Follow the steps below A Right click the desktop and click Graphics Options B Click Output To Notebook C Right click the desktop and click Graphics Options D Click Output To Extended Desktop ...

Страница 47: ...vice to one of the USB ports A or B on the computer For further information refer to the instruction manual of the USB device To remove the USB device 1 Disable the USB device A Double click on the notification area and select the USB device then click Stop B Follow the on screen instructions This step is not necessary when Removing the device after turning off the computer is not displayed The de...

Страница 48: ...ation may not function normally If the computer does not start up normally remove the USB device and restart the computer When the USB device is removed and then inserted while the computer is on may appear in the Device Manager and the device may not be correctly recognized In this case remove and connect the device again or restart the com puter When a USB device is connected power consumption i...

Страница 49: ...rst joint of your index finger on the sensor as illustrated to the right B Slide your finger toward yourself while keeping it in contact with the fingerprint sensor C Slide your finger down until the sensor is visible When the fingerprint sensor does not enroll or authenticate your fingerprint properly You slid your finger too fast or too slow Your finger was soiled or it has a scar on the surface...

Страница 50: ... up your computer and log on Windows We recommend you use the Fingerprint Reader in combination with the TPM Trusted Platform Module to increase the secu rity level of your computer To access the online manual This manual describes Step 2 3 and the initial part of Step 4 For further steps refer to the UPEK Protector Suite QL Help menu Click start All Programs Protector Suite QL Help Overview Recom...

Страница 51: ...ere is no guarantee that there will not be any negative interaction with any third party software and will not accept any responsibility for such an interaction 1 TPM Installation Refer to the Installation Manual of Trusted Platform Module TPM Click start Run and input c util drivers tpm readme pdf and click OK 2 Fingerprint Utility Installation Performed by the Computer Administrator A Log on to ...

Страница 52: ... Finish Enrollment mode You can make the configuration for the enrollment only once during this initialization phase Enrollment to the biometric device All enrolled fingerprints are stored directly in the fingerprint sensor The user data will be secured by the hardware protection keys obtained by the fingerprint sensor This mode allows up to 21 fingerprints to be enrolled Enrollment to the hard di...

Страница 53: ...een appears click Manage Passwords B Select Power On in Password Types and click Set password C Enter the password for Power on Security and click OK D Click Close E Add a check mark for Power On in Password Types F Enter the password step C and click OK G Click Next Follow the on screen instructions NOTE The number of fingerprints for Power on Security is maximum of 21 because they are stored in ...

Страница 54: ...Select Set Supervisor Password and press Enter E Enter your password in the Create New Password and press Enter The password will not be displayed on the screen You can use up to 32 alphanumeric characters including spaces The case upper lower is ignored Use only the upper horizontal row of numeric keys to input your password You cannot use Shift and Ctrl to input a password F Enter your password ...

Страница 55: ...thentication hardware failure File used by each user Backup user passport data Default name UserAccount vtp You need this file when you replace the embedded fingerprint chip or the hard disk drive or when reinstalling Windows This file contains the fingerprints encryption keys and logon authentication data NOTE How to Backup Select Export in Import or Export User Data to save the user data Click s...

Страница 56: ... the software s online manual page 50 Handling Maintenance The enrolling and authentication sensitivity may decline under the conditions below Wipe off stains or moisture on the sensor surface with a soft cloth The surface of the fingerprint sensor is soiled with dust skin oil or sweat The surface of the fingerprint sensor is wet as a result of moisture or condensation Static electricity may also ...

Страница 57: ...nter The Fingerprint Control Center screen appears B Click Settings and click Power on Security C Remove the check mark from Enable power on security using fingerprints and click OK D Click Fingerprints and click Enroll or Edit Fingerprints User Enrollment wizard starts Follow the on screen instructions E When the User s Fingers screen appears click Next without deleting fingerprint samples F Clic...

Страница 58: ...rt All Programs Protector Suite QL Control Center B Click Settings and click Power on Security C Select the fingerprint and click Remove Surely remove all of the fingerprints 3 Uninstall Protector Suite Performed by the Computer Administrator A Log on to Windows as an Administrator B Close all programs C Click start Control Panel Add or Remove Programs D Click Protector Suite and click Change E Se...

Страница 59: ... cancel fingerprint dialog and you will be prompted for a password If you do not use Advanced Security enter your Windows log on password Otherwise enter your Advanced Security backup password CAUTION If you used Advanced Security without a backup password There is no way to backup your data If biometrics authorization does not work there is no way to backup your data C Deleting the passport Use t...

Страница 60: ...g the telephone cable included C Hold the cable so that the shape of the connector D matches the port and insert fully until it clicks 2 Click start Control Panel Printers and Other Hardware Phone and Modem Options and change the settings as neces sary NOTE Do not enter standby or hibernation during communications To remove the cable press and hold the lever and pull out Connecting the Internal Mo...

Страница 61: ... such uncompleted communication if you select Never but the computer does not return to standby after resuming by a phone call A Click start Control Panel Performance and Maintenance Power Options Power Schemes B Set the expected communication time for the standby setting NOTE This function does not work when the computer is off or is in hibernation Connect the AC adaptor The screen remains dark a...

Страница 62: ...se the AC adaptor Even when a password is set in the Setup Utility and Password on boot is set to Enabled entering the password is unnecessary for turning on or resuming the computer The Power On by LAN function is off under the following conditions When you turn the computer off by pressing the power switch for 4 seconds or longer e g after a hung up When you reattach the AC adaptor and battery p...

Страница 63: ...ers and double click Intel R 82567LM Gigabit Net work Connection and then click Advanced 6 Click Enable PME in Property and select Enabled in Value and then click OK NOTE The computer may accidentally turn on if the linkage status is changed To prevent the accidental startup make the setting by the following steps A Click start Control Panel Performance and Maintenance System Hardware Device Manag...

Страница 64: ...onnection and then click Power Management 2 Select the setting for Allow the computer to turn off this device to save power and Allow this device to bring the computer out of standby and click OK We recommend you to make the above 2 settings ON OFF simultaneously NOTE The computer may start up if accessed by another computer on the network The following procedure can be used to prevent startup due...

Страница 65: ...To disable all wireless communication 1 Switch to OFF To enable wireless communication 1 Switch to ON In the default setting the wireless switch enables all wireless devices when it is set to ON NOTE If you uninstall the Wireless Switch Utility set the wireless switch to ON beforehand Do not turn on off the switch repeatedly at too short intervals Do not restart log off or enter standby or hiberna...

Страница 66: ...ant to enable or disable To change the function of the wireless switch In the default setting the wireless switch enables devices that you select turning the wireless switch off last time You can change this function Selects the device for which to turn the device status on each time with the dialog box Display a dialog each time you set the wireless switch to ON so you can choose which wireless d...

Страница 67: ...inistrator 2 Click start Run and input c util wdisable setup exe and click OK 3 Follow the on screen instructions to install the Wireless Connection Disable Utility Checking the status of the wireless connection NOTE The Wireless Switch Utility should also be installed so that the Wireless Connection Disable Utility works The Wire less Switch Utility has already been installed at the factory The u...

Страница 68: ... the LAN port status the Wireless Switch Utility has not been started or LAN is disabled in the Advanced menu of the Setup Utility or in the device manager Menu Right clicking the utility icon in the notification area opens a menu as follows Clicking the menu item causes the following utility action Monitoring LAN Cable ON Enables the Wireless Connection Disable Utility to monitor the LAN port and...

Страница 69: ...ed to the risk of unauthorized access NOTE Communication is established through the wireless LAN antenna A Do not block the antenna area with your hand or body You cannot use the wireless LAN function together with the Fast User Switching function The transmission rate will be lower when a microwave oven is used near by To use wireless LAN set Wireless LAN to Enabled default in the Advanced menu o...

Страница 70: ...dd 4 Enter the profile name and WiFi Network Name SSID and make other necessary changes then click Next 5 Make necessary settings and click OK 6 Select the profile you set and click Connect 7 Click Close NOTE You need to set the profile for each user The settings depend on the network environment For further information ask the system administrator or the person in charge of the network For furthe...

Страница 71: ...enance System Hardware Device Manager B Double click Network adapters and double click Intel R Wireless WiFi Link 5100 C Click Advanced and then select Wireless Mode in Property D Remove the check mark from Use default value in Value and select the settings e g 802 11a and 802 11g E Click OK If you enable or disable 802 11a using the pop up menu of Wireless Switch Utility the setting in Device Man...

Страница 72: ...s of wireless communication not the IEEE802 11a setting If the setting is changed in Device Manager the display will be changed accordingly Perform either of the following procedures to check the status in Intel PROSet Wireless Software Double click or on the notification area Click start All Programs Intel PROSet Wireless WiFi Connection Utility To check the Wireless LAN network status ...

Страница 73: ...wave oven is used near by It may take some time to turn off Bluetooth after switching the wireless switch to off When you uninstall the Bluetooth Driver turn Bluetooth off Before using a Bluetooth turn the Bluetooth communication on Turning on off the Bluetooth communication 1 Slide the wireless switch to turn ON OFF Bluetooth page 65 1 Place the cursor over the Wireless Switch Utility icon or on ...

Страница 74: ...isconnect the AC adaptor Do not use standby or hibernation 2 Remove the battery pack page 19 3 Insert Remove the hard disk drive To remove Slide and hold the latch A and carefully slide the hard disk drive out of the slot To insert Insert the hard disk drive until it clicks 4 Insert the battery pack page 19 CAUTION Confirm that the latch is surely locked so that the hard disk drive does not fall w...

Страница 75: ...the Setup Utility with Supervisor Password You can make the settings of all items of the Setup Utility When you start the Setup Utility with User Password Note the following In the Advanced and Boot menus you cannot make the settings of all items In the Security menu you can change only the User Password when User Password Protection is set to No Protection You cannot delete the User Password In t...

Страница 76: ... Information Menu Language English Japanese Model No Computer information cannot be changed Serial No Processor Type Computer information cannot be changed Processor Speed Memory Size Available Memory Hard Disk BIOS Computer information cannot be changed Embedded Controller Accumulative Operating Time Access Level ...

Страница 77: ...rrent Status Only when Touchscreen Mode is set to Auto Depending on the touchscreen mode setting either Touchscreen Mode or Tablet Mode is displayed Display The display during the Windows start up process When an external display is not connected the information appears on the internal LCD even though the External Monitor is selected External Monitor Internal LCD Environment Normal Temperature Hig...

Страница 78: ...t supports Intel R AMT Disabled Enabled Optical Drive Disabled Enabled Serial Port Disabled Enabled LAN Disabled Enabled Power On by LAN Can be changed only when LAN is set to Enabled To use Power On by LAN make additional settings in Device Manager page 63 Deny Allow Wireless LAN Only for model with wireless LAN Disabled Enabled Wireless WAN Only for model with wireless WAN Disabled Enabled Bluet...

Страница 79: ... original boot device that existed before at the position When you select Disabled in the following menu the disabled Boot Option is ignored and the boot device in the next Boot Option operates 1 Use the Panasonic USB floppy disk drive optional CF VFDU03U SD Slot Disabled Enabled Smart Card Only for model with Smart Card Disabled Enabled USB Port Disabled Enabled Legacy USB Support Disabled Enable...

Страница 80: ...word Enter the sub menu Hard Disk Lock Can be changed only when Set Supervisor Password is set Disabled Enabled User Password Protection Protected No Protection Set User Password Enter the sub menu XEmbedded Security TPM Only for model that supports TPM For information on TPM refer to the Installation Manual of Trusted Platform Module TPM Click start Run and input c util drivers tpm readme pdf and...

Страница 81: ...Saving Changes To reboot the system without saving the changes Save Current Values To save the changes for all Setup options Load Previous Values To load previous values for all Setup options Load Default Values To return the settings to the default values Device Information To select a boot device which operates only in the next booting ...

Страница 82: ...to display pop ups scroll the screen or use other functions to display the hidden items The Icon Enlarger setting affects the website characters displayed by Internet Explorer and the e mail characters in Outlook Express Some characters of website and e mail may not be enlarged Preparation Close all of the applications before using Icon Enlarger 1 Click start All Programs Panasonic Icon Enlarger 2...

Страница 83: ...the cursor is magnified Alternatively you can double click or right click and click Show Loupe 3 Drag the loupe window A to move the magnified part To hide the loupe window click the Hide button B Alternatively you can click any part out of the loupe window or press and hold Alt and right click To change the loupe window size drag the bottom right corner C The size range you can enlarge shrink dep...

Страница 84: ...uts assignment When using the external mouse touch pad A Click Mouse Touch pad B Click a combination of Alt Ctrl and Shift and add the check mark Multiple keys can be combined for example Ctrl Alt C Click either Right click or Left click to use in combination with the key s selected in step B above When using the keyboard A Click Keyboard B Click the text box and then press the key used for the sh...

Страница 85: ...troller Sound 1 Modem LAN Wireless LAN 2 Bluetooth 3 USB PC Card check PC Card Controller SD check SD Card Controller Express Card Smart Card 4 Serial Port Keyboard Touch Pad 1 When the PC Diagnostics Utility is running a loud beep will sound so do not use headphones as this time The beep will not sound if mute is using Windows 2 Only for model with wireless LAN 3 Only for model with Bluetooth Whe...

Страница 86: ...ge 65 During the diagnostic check do not remove the AC adaptor or attach any peripheral devices 2 Turn on or restart the computer and press F2 or Del while Panasonic boot screen is dis played The Setup Utility starts up If the password is requested enter the Supervisor Password If you are using the computer after changing the settings from the status at the time of purchase we recommend that you m...

Страница 87: ...t running diagnostic check Alternating blue and yellow Currently running diagnostic check The interval of the alternating colors differs depending on the type of diagnostic check currently running During memory diagnostic check the display may freeze for a long period of time Wait until the process is complete Green No problems discovered Red Problems discovered NOTE Using the following procedure ...

Страница 88: ...ter s hardware is operating normally Continue using the computer as it is If the computer still does not operate properly reinstall the software OPERATING INSTRUCTIONS Reinstalling Software NOTE If you run a memory diagnostic check after installing a new RAM module sold separately and the message Check Result TEST FAILED is displayed Remove the additional RAM module and run the diagnostic check ag...

Страница 89: ...and insert the CD DVD drive into the multimedia pocket page 21 2 Turn on the computer and press F2 or Del while Panasonic boot screen is displayed The Setup Utility starts up If the password is requested enter the Supervisor Password 3 Press F9 At the confirmation message select Yes and press Enter 4 Press F10 At the confirmation message select Yes and press Enter The computer will restart 5 Press...

Страница 90: ...ion message press Y 11 When Start menu is displayed press Enter The approximate time required for erasing data will be displayed 12 Press Space At the confirmation message press Enter The hard disk erase process starts When the operation is completed the Hard disk data has been deleted mes sage will appear If a problem has occurred during the operation an error message will appear To cancel partwa...

Страница 91: ...nge the way a user logs on or off This manual explains using the Windows XP default setting not Classic view or Classic Start menu etc Windows Update You can update to the latest patches and service packs for Windows with the following menus Click start All Programs Windows Update Do not apply Driver Updates even if a message to update a driver appears If a driver update is required contact your t...

Страница 92: ... CMOS Checksum Error Invalid Year System date restored to 01 01 2008 The date and time settings are not correct Start the Setup Utility and set the correct date and time If the problem persists the internal clock battery may need to be replaced Con tact Panasonic Technical Support Press F2 to enter setup Write down the error details and press F2 or Del to start the Setup Utility Change the setting...

Страница 93: ...ately after resum ing Wait approximately 1 minute When a disc formatted using B s CLiP is in the CD DVD drive the computer will not enter standby or hibernation Remove the disc Cannot enter standby or hibernation automatically Disconnect peripheral devices When a disc formatted using B s CLiP is in the CD DVD drive the computer will not enter standby or hibernation Remove the disc If you connect t...

Страница 94: ...en the indicator is on the keyboard is in Caps Lock mode Press Caps Lock to cancel Cannot enter special characters ß à ç etc and symbols Use the character map Click start All Programs Accessories System Tools Character Map Disc Operation The CD DVD drive does not work nor mally Set Optical Drive to Enabled in the Advanced menu of the Setup Utility page 78 Clean the lens page 23 Check the disc cond...

Страница 95: ... 78 Cannot check the computer s MAC address Follow the steps below A Click start All Programs Accessories Command Prompt B Input ipconfig all and press Enter C Wireless LAN s MAC address Make a note of the 12 digit string of alphanumeric displayed on Physical Address line of Intel R Wireless WiFi Link 5100 Wired LAN s MAC address Make a note of the 12 digit string of alphanumeric displayed on Phys...

Страница 96: ...connected to the multimedia pocket cannot be recognized if connected after the device driver installation screen appears A peripheral device does not work Install the driver Contact the manufacturer of the device When operation resumes from standby or hibernation devices such as a mouse modem and cards may not function properly In this case restart the computer or reinitialize the device When is d...

Страница 97: ...er The RAM module is not recognized Insert the RAM module correctly Use the compatible RAM module page 41 Check the Information menu in the Setup Utility page 76 If the RAM mod ule is not recognized turn off the computer and reinsert the RAM module You do not know the address map for IRQ I O port address etc To check the current address map click start Control Panel Performance and Maintenance Sys...

Страница 98: ...r causes e g noise generated by high CPU load such as video playback The above remedy slightly reduces the battery operation time Normally it is recommended to select Battery Windows XP Standard in CPU Idle Setting and to select Portable Laptop in Power schemes Touch Pad Touchscreen only for model with touchscreen The cursor does not work Connect the external mouse correctly Restart the computer u...

Страница 99: ...or contact the manufacturer of the card Remove the card and insert it again page 35 The driver is not compatible with the operating system SD Memory Card Cannot use an SD Memory Card Set SD Slot to Enabled in the Advanced menu of the Setup Utility page 78 This computer may not support the maximum speed some types of SD SDHC Memory Cards guarantee Smart Card only for model with Smart Card slot Cann...

Страница 100: ...hem dry Use a different finger for registration or authentication Treat your finger with a hand cream when it is rough skin or dry Clean the fingerprint sensor For further information refer to Handling Maintenance page 56 The fingerprint sensor may be malfunctioning when it continues to perform poorly after the steps described above have been performed Contact Panasonic Technical Support Sensor do...

Страница 101: ... we recommend either to wait until your finger is usable again e g the injury heals or to delete the passport Use Delete wizard and then reenroll new fingerprints Please note that in the latter case all your stored secret data passwords File Safe encryption keys will be lost To perform the delete operation it is necessary to cancel the fingerprint verification operation to get to the password dial...

Страница 102: ...eave the Protector Suite QL data on the computer After the new installation you will be able to use your data again If the Protector Suite QL was uninstalled including the passports then in case of enrollment to device the fingerprints will still be stored in the device and the user can use them reenrollment Lost File Safe backup password It is necessary to change the backup password for File Safe...

Страница 103: ...ay not work Only for models with TPM Personal Secure Drive function Security Platform TPM may not work The B s CLiP icon does not appear on the notification area and disc writing is not possible Only for model with wireless LAN Wireless LAN cannot be used Only for model with Bluetooth Bluetooth cannot be used In these cases log off all users without using Fast User Switching function and perform t...

Страница 104: ...ws Media Player and the message Codec required appears Some motion image files require a Codec that is not installed as standard In this case connect to the Internet and try playback of the file again The Codec may automatically be downloaded so you may be able to play it Others ...

Страница 105: ...PC Information Viewer and click OK If you have not logged on with the administrator authority some information will be displayed as Not Found As long as it is activated the PC Information Viewer will appear in front of all other screens 1 Click start All Programs Panasonic PC Information Viewer PC Information Viewer 2 Select the item to display the detailed information To save the information as a...

Страница 106: ... The image is a bitmap file in 256 colors When using the extended desktop page 45 a copy of the primary device screen is saved The default key combination to copy is Ctrl Alt F7 You can change it in the following procedure A Log on to Windows as an administrator B Click start All Programs Panasonic PC Information Viewer C Right click Screen Copy and click Properties Shortcut D Move the cursor to S...

Страница 107: ...arks of Microsoft Corporation of the United States and or other countries Intel Core and PROSet are either registered trademarks or trademarks of Intel Corporation SDHC Logo is a trademark Adobe the Adobe logo and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Bluetooth is a trademark owned by Bluetooth SIG Inc ...

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