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In
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Trouble
s
hooting
Appendi
x
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
Panasonic Technical Support (
Î
page 33). You can also check the computer’s status in the PC Information Viewer
(
Î
Reference Manual
“Checking the Computer’s Usage Status”).
Starting Up
Cannot start up.
The power indicator or bat-
tery indicator is not lit.
z
Connect the AC adaptor.
z
Insert a fully charged battery.
z
Remove the battery pack and the AC adaptor, then connect them again.
z
Even if the AC adaptor and battery pack are correctly connected, if the battery indicator
is not lit, the AC adaptor protection function may be operating. Disconnect the AC cord,
wait three minutes or more, and reconnect the AC cord.
z
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
z
If a device is connected to the ExpressCard slot, disconnect the device, or set [Express-
Card Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.
The power is turned on but
“Warming up the system (up
to 30 minutes)” appears.
z
The computer is warming up before start up. Wait for the computer to start up (takes
up to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed
to warm up and does not start. In this case, turn off the computer, leave it in an envi-
ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on
the power once more.
Cannot turn on the computer.
The computer does not
resume from sleep
(
)/standby
(
).
(The power indicator blinks
quickly in green.)
z
Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour,
then turn on the power once more.
It takes time for the power
indicator to light up.
z
If the power switch is pressed immediately after the battery pack has been mounted
on the computer, and while the AC adaptor is not connected, it may take about five
seconds before the power indicator lights up and the computer turns on. This is
because the computer is checking the remaining battery charge; it is not a malfunc-
tion.
You have forgotten the
password.
z
Supervisor Password or User Password: Contact Panasonic Technical Support
(
Î
page 33).
z
Administrator password:
• If you have a password reset disk, you can reset the administrator password. Set
the disk and enter any wrong password, then follow the on-screen instructions and
set a new password.
• If you do not have a password reset disk, reinstall (
Î
page 20) and set up Win-
dows, and then set a new password.
“Remove disks or other
media. Press any key to
restart” or a similar mes-
sage appears.
z
A floppy disk or USB memory is in the drive and it does not contain system startup
information. Remove the floppy disk and USB memory, then press any key.
z
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
z
If a device is connected to the ExpressCard slot, disconnect the device, or set [Express-
Card Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.
z
If the problem persists after removing the disk, it may be a hard disk failure. Contact
Panasonic Technical Support (
Î
page 33).
Windows startup and opera-
tion is slow.
z
Press
F9
in the Setup Utility (
Î
Reference Manual
“Setup Utility”) to return the
Setup Utility settings (excluding the passwords) to the default values. Start the
Setup Utility and make the settings again. (Note that the processing speed depends
on the application software, so this procedure may not make Windows faster.)
z
If you installed a resident software after purchase, turn off the residence.
z
Disable Indexing Service in the following menu.
Click [start] - [Search] - [Change preferences] - [With Indexing Service (for faster
local service)].
74mk4 vPRO_OI_XV_M.book 23 ページ ２００９年２月２０日 金曜日 午後４時１９分
