Page
2
of
3
Frequently Asked Questions
1.
Is this a recall exercise?
This is NOT a recall exercise in Singapore. As part of our customer service,
Panasonic Singapore will attend to customers that are encountering shaky
or unsteady TV pedestal (stand) for the 3 concerned LCD TV models.
2.
Will you be changing the TV pedestal (stand) if it is shaky or unsteady?
We will make a service appointment to replace and secure the mounting
screws (to anti-loosening type) at no charge.
3.
Will I have to pay for the repair?
There will be no charges.
4.
After the repair, is the TV and the pedestal (stand) under warranty?
The 3 TV models have been sold from March 2012 and the warranty
coverage of up to 36-months (12-months standard and additional 24-
months promotion on case-by-case basis) should have already lapsed. The
pedestal (stand) is also out of our standard limited warranty coverage.
5.
How long will it take for the service appointment to be made?
We will arrange for the service appointment within 1 week from the
receiving of your initial email or call.
6.
If my TV is wall-mounted, will there be any concern?
No, the TV is secured by the wall-mount installation and it is not necessary
to call us (to arrange for the service appointment) if your TV has been wall-
mounted.
7.
What are the risks if the pedestal (stand) is unstable / shaky or the
mounting screws are loosened?
Under such situation, the continued usage of the swivel function of the
pedestal (stand) may risk the main TV unit to be dismounted. This will pose
risk of damage to the main TV unit if it falls from height, and may also cause
damage or injury to surrounding objects or persons.
