24
English
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.
≥
For details, refer to [eHELP] (Support > FAQs).
It takes several seconds to display the image after
turning the TV on
≥
When turning the TV on, the panel adjustment is
performed. It is not a malfunction.
The TV does not switch on
≥
Check the mains lead is plugged into the TV and the
mains socket.
The TV goes into Standby mode
≥
Auto power standby function is activated.
The remote control does not work or is intermittent
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Are the batteries installed correctly?
(p. 19)
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Has the TV been switched on?
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The batteries may be running low. Replace them with
new ones.
≥
Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).
*
≥
Situate the TV away from sunshine or other sources of
bright light so they do not shine on the TV’s remote
control signal receiver.
*
≥
If you are trying to use voice controls, is the remote
control registered (paired) with the TV?
(p. 17)
≥
If the solutions above do not fix the problem,
deregister (unpair) the remote control, then
register (pair) it again.
“When the remote
control does not respond” (p. 17)
When infrared communication is used
No image is displayed
≥
Check the TV is turned on.
≥
Check the mains lead is plugged into the TV and the
mains socket.
≥
Check the correct input mode is selected.
≥
Is [Luminance Level], [Contrast], [Brightness] or
[Colour] in the Picture menu set to the minimum?
≥
Check all required cables and connections are firmly
in place.
An unusual image is displayed
≥
This TV has a built-in Self Test. Makes a diagnosis of
picture or sound problems.
[TV Self Test] ([Help] menu)
≥
Turn the TV off with Mains power On / Off switch, then
turn it on again.
≥
If the problem persists, initialise all settings.
[Shipping Condition] in [System Menu] ([Setup]
menu)
The image or sound from external equipment are
unusual when the equipment is connected via HDMI
≥
Set [HDMI Auto Setting] ([Setup] menu) to [Mode1].
(p. 14)
No sound is produced from the connected HDMI
equipment
≥
Set the audio output format of the connected HDMI
equipment to PCM.
Voice control function does not work
≥
If the remote control is not registered (paired) with the
TV, register (pair) the remote control.
(p. 17)
≥
Check the network connections and settings.
Parts of the TV become hot
≥
Parts of the TV may become hot. These temperature
rises do not pose any problems in terms of
performance or quality.
TH-65LZ2000H_Eng_TQB4GA0083.book 24 ページ ２０２２年４月２１日 木曜日 午前９時４３分
