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Making and Receiving Calls

Issue

Possible Cause

Solution

I cannot make calls.

The phone number was entered
incorrectly.

•

Confirm that you have entered the phone
number of the other party correctly.

•

Consult your administrator or dealer.

The unit is downloading a
firmware update.

You cannot make calls while the unit is
downloading updates. Wait for the update to
finish, and then try making a call.

The phonebook list is being
imported or exported.

•

Wait a few minutes for the operation to
complete.

•

Confirm with your administrator or dealer.

I cannot make long
distance calls.

Your telephone service does not
allow you to make long distance
calls.

Make sure that you have subscribed to your
telephone company's long distance service.

The unit does not
ring when a call is
received.

The ringer is turned off.

Press the [

] volume key while a call is being

received, or change the ringer volume
setting.

While talking to an
outside party, the line
is disconnected.

Your phone system/service may
impose a time limit on outside
calls.

Consult your dealer to extend the time limit, if
necessary.

5.4 Troubleshooting

106

Operating Instructions

Document Version: 2017-08

Содержание T-Mobile KX-HDV130

Страница 1: ...e In this manual the suffix of each model number is omitted unless necessary The illustrations such as some keys may differ from the appearance of the actual product Certain products and features desc...

Страница 2: ...asonic Web site at https panasonic net cns pcc support sipphone For Future Reference Record the information in the space below for future reference Note The serial number and MAC address of this produ...

Страница 3: ...2 2 7 Hooking the Handset 26 2 3 Location of Controls 27 2 4 The Display and Icons 36 2 4 1 Main Display 36 2 4 2 Sub Display Self labeling LCD KX HDV230 only 38 2 5 Main Menu 40 2 6 Keys 41 2 6 1 Sof...

Страница 4: ...72 4 4 Using Hot Keys 73 4 5 Function Keys Program Keys and DSS Keys 1 75 4 5 1 Changing the Function Keys 75 4 5 2 The Types of Function Keys 75 4 6 Using the Anonymous Call Features 79 4 7 Barring I...

Страница 5: ...Section 1 Important Information This section provides important information intended to prevent personal injury and property damage Document Version 2017 08 Operating Instructions 5...

Страница 6: ...t is recommended that you lock the phonebook to prevent stored information from being leaked 1 2 Disposal of Old Equipment and Batteries Only for European Union and countries with recycling systems Th...

Страница 7: ...oduct after accessing the outside line for the purpose of making outgoing calls to the BT emergency 999 and 112 services The method for accessing an outside line differs depending on the SIP server Fo...

Страница 8: ...erate Please ensure that a separate telephone not dependent on local power is available for emergency use No 111 or other calls can be made from this device during a mains power failure 1 3 6 For User...

Страница 9: ...ability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices Compliance with TIA 1083 standard T Compatible with Hearing Aid T Coil TIA 1083 Telephone hand...

Страница 10: ...Hearing Aid T Coil TIA 1083 Telephone handsets identified with this logo have reduced noise and interference when used with T Coil equipped hearing aids and cochlear implants 1 3 7 For Users in Canada...

Страница 11: ...e AC outlet and disconnect the Ethernet cable before cleaning Wipe the product with a soft cloth Do not clean the product with abrasive powder or with chemical agents such as benzine or thinner Do not...

Страница 12: ...1 4 For Best Performance 12 Operating Instructions Document Version 2017 08...

Страница 13: ...Section 2 Before Operating the Telephones This section shows you the basic information for your telephone Document Version 2017 08 Operating Instructions 13...

Страница 14: ...X A423CE PQLV219CE KX A423E PQLV219E KX A423X PQLV219 KX HDV130SX KX A423SX PQLV219SX KX A440SX 1 To order an optional AC adaptor please order using the KX A423xx model number For details about which...

Страница 15: ...r details about which AC adaptor model number you should order consult your dealer This unit complies with the IEEE 802 3af Power over Ethernet PoE standard If PoE is available on your network this un...

Страница 16: ...lure to do so may cause electric shock and or excessive heat resulting in a fire Regularly remove any dust etc from the AC adaptor power plug by pulling it from the power outlet then wiping with a dry...

Страница 17: ...s fixed in the desired position Lowering the stand EXAMPLE KX HDV230 Raising the stand EXAMPLE KX HDV230 PUSH PUSH PUSH PUSH 2 2 3 Removing the Stand Tilt the stand in the direction indicated while pu...

Страница 18: ...into the designated openings in the base and then slide the KX HDV20 in the direction of the arrow 3 Fasten the KX HDV20 to the unit with the included screw 2 3 4 Attach the stand to both the KX HDV2...

Страница 19: ...tice The KX HDV20 can be used only when the product receives power from the optional AC adaptor it cannot be used when the product receives power via Power over Ethernet PoE Note KX HDV20 can be used...

Страница 20: ...h this unit refer to the following web site https panasonic net cns pcc support sipphone Note The initial setting for the IP address is DHCP Auto For information about your network environment contact...

Страница 21: ...connect simultaneously is limited by the amount of power supplied by the hub KX HDV130 This unit complies with the PoE Class 1 standard KX HDV230 This unit complies with the PoE Class 2 standard When...

Страница 22: ...mounting template at the end of this manual Certain types of wall may require plugs to be anchored in the wall before the screws are inserted 1 Insert the tabs of the wall mounting adaptor into the d...

Страница 23: ...d Ethernet cables and connection cable as necessary 4 Drive the large screws into the wall either 83 mm 3 1 4 in or 100 mm 3 15 16 in apart and mount the unit on the wall KX HDV130 4 5 1 3 6 7 2 4 2 1...

Страница 24: ...th optional KX HDV20 5 6 8 4 1 7 2 4 2 2 8 9 3 A If you will mount additional KX HDV20 units connect the connection cable for the next unit to the unit you are attaching 2 2 6 Wall Mounting 24 Operati...

Страница 25: ...4 40 mm 1 37 64 in or less 5 Washer 6 Drive the screw to this point 7 83 mm 3 1 4 in or 100 mm 3 15 16 in 8 Connection cable Connect the connection cable as shown in the illustration 9 179 mm 7 1 16...

Страница 26: ...e unit To Lock the Handset Hook when the Unit is Wall Mounted 1 Remove the handset hook from the slot 2 Turn it up side down 3 Slide the handset hook back into the slot until it locks Handset is safel...

Страница 27: ...3 Location of Controls KX HDV130NE M JK O N L I PQR BC E A FG D H S KX HDV130X KX HDV130SX M JK O N L I PQR BC E A FG D H S 2 3 Location of Controls Document Version 2017 08 Operating Instructions 27...

Страница 28: ...KX HDV130RU M JK O N L I PQR BC E A FG D H S KX HDV130 M JK O N L I PQR BC E A FG D H S 2 3 Location of Controls 28 Operating Instructions Document Version 2017 08...

Страница 29: ...Incoming call log RIGHT Used to open the phonebook DOWN Long press Used to display the line status Note When the BroadCloud Presence feature is enabled the phone will operate as follows Contact your...

Страница 30: ...ming headset operations MUTE AUTO ANS Used to receive an incoming call in hands free mode or mute the microphone handset during a conversation VOL Used to adjust the ringer receiver volume CANCEL Used...

Страница 31: ...KX HDV230NE N U KL P O M J QRS BC F A E G D H I T KX HDV230X KX HDV230SX N U KL P O M J QRS BC F A E G D H I T 2 3 Location of Controls Document Version 2017 08 Operating Instructions 31...

Страница 32: ...KX HDV230RU N U KL P O M J QRS BC F A E G D H I T KX HDV230 N U KL P J M QRS BC F A E G D H I T O 2 3 Location of Controls 32 Operating Instructions Document Version 2017 08...

Страница 33: ...KX HDV20NE KX HDV20X KX HDV20SX KX HDV20RU KX HDV20 W V U ENTER Used to confirm the selected item Main LCD Liquid Crystal Display For more information see 2 4 1 Main Display 2 3 Location of Controls D...

Страница 34: ...m the assigned function When a key is assigned as a Line Status key it can be used to confirm the status of the line The assigned key name can be confirmed on the self labeling LCD For more informatio...

Страница 35: ...Used to perform the assigned function When a key is assigned as a Line key it can be used to confirm the status of the line The key name that you assigned is displayed on the KX HDV20 s self labeling...

Страница 36: ...Turning the Ringer Off while Ringing ECO ECO Mode For more information see 4 8 Setting ECO Mode 1 Off hook Monitor For more information see 3 4 8 Using Off hook Monitor Training Mode KX HDV230 only Fo...

Страница 37: ...xample images of the display in this manual are samples only and the actual screen on your phone may vary in color and or appearance 2 4 1 Main Display Document Version 2017 08 Operating Instructions...

Страница 38: ...eys 2 pages can be registered Pictographs Pictograph Meaning Pictograph Meaning Number No function is assigned Phonebook One Touch Dial Call History Line Line Status BLF Simultaneous Ring Presence ACD...

Страница 39: ...e 2 Displaying page 2 Displaying page 2 with a call arriving at a BLF key on page 1 Note Images of the display in this manual are samples only The actual screen on your phone may vary in color and or...

Страница 40: ...g Outgoing Call Log Outgoing Log Used to display the outgoing call log See 2 8 4 Using the Incoming Outgoing Call Log Phonebook Used to access the local or remote phonebook See 2 7 Phonebook ECO Mode...

Страница 41: ...n entering the password default not registered unlocks the phonebook temporarily Pressing for more than 2 seconds then entering the password default not registered unlocks the phonebook If no password...

Страница 42: ...ed to delete the setting Save Used to save a setting Displayed when in Special character Extended 2 entry mode Fwd DND 1 1 Used to set Call Forwarding and Do Not Disturb Displayed when in Greek charac...

Страница 43: ...administrator for further information A name can have up to 24 characters A telephone number can have up to 32 digits 2 Remote Phonebook If your telephone company provides the remote phonebook service...

Страница 44: ...a headset Press the corresponding key LINE 1 P1 or LINE 2 P2 to select a line KX HDV130 only 1 Press the corresponding function key to select a line KX HDV230 only 1 1 When a program key is assigned a...

Страница 45: ...just the ringer volume 1 Press the or volume key to adjust the ringer volume Note The adjusted volume level will also be used for subsequent calls 2 Press Back to exit To turn the ringer off 1 Press 2...

Страница 46: ...ress 2 Press or to select Incoming Call and then press OK Note If Missed Calls is displayed on the LCD in standby mode select Missed Call at step 2 Displaying the Outgoing Call Log 1 In standby mode p...

Страница 47: ...Section 3 Feature Operations This section shows you step by step how to use each feature Document Version 2017 08 Operating Instructions 47...

Страница 48: ...hook 2 Dial the outside party s number 3 Press Call 4 Go on hook to end the call Note For KX HDV130 You can use a specific line by pressing LINE 1 P1 or LINE 2 P2 assigned to a line or by using the Li...

Страница 49: ...our administrator has configured this function you can make a call to a registered phone number automatically Contact your administrator for further information 1 In standby mode go off hook Using the...

Страница 50: ...then press OK 4 Press or to select the desired item and then press OK 2 5 Press or to select the desired phone number 6 Go off hook 1 If only Remote Phonebook is permitted this step is skipped 2 If yo...

Страница 51: ...1 When the handset is already off hook press and release the hook switch Note When a call is received while another call is on hold pressing and releasing the hook switch will answer the call To answe...

Страница 52: ...Calls from specific numbers can be automatically rejected For details see 4 7 Barring Incoming Calls Caller ID 1 service users only 3 2 1 Answering Calls 52 Operating Instructions Document Version 201...

Страница 53: ...ou can enable hands free mode During a conversation using a headset you can enable hands free mode by pressing SP PHONE Canceling hands free mode You can cancel hands free mode in one of the following...

Страница 54: ...or for further information 2 You can also select a phone number from the call history or the phonebook 3 4 2 Holding a Call You can put a call on hold by holding the call at your extension Note Operat...

Страница 55: ...However the Call Park feature number must be set beforehand Also depending on your phone system you may need to enter a parking zone number to retrieve a parked call The feature depends on your phone...

Страница 56: ...ty to your call and establish a conference call Note Your phone system may support advanced conference features such as conference calls with four or more parties In this case the procedures for handl...

Страница 57: ...n the phone through the speaker or the handset To set cancel 1 Press MUTE AUTO ANS Note When the icon is blinking on the LCD Mute is on During Mute even if you switch from to speakerphone Mute will co...

Страница 58: ...de you can hear the other party in a conversation from both a headset and the handset This mode is useful for training an operator While the operator talks to the other party on the headset a trainer...

Страница 59: ...s or to select On or Off b Press OK 6 To set Fwd All or Fwd Busy a Press or to select On Off and then press OK b Press or to select On or Off and then press OK 1 c Press or to select Phone Number ente...

Страница 60: ...ory 3 This step can be omitted if you do not want to assign a default number The first number entered for an entry will automatically be assigned as the default number Note The valid digits are 0 thro...

Страница 61: ...he phone number if desired and then press OK 5 Press or to select Category Off and then press OK 2 a Select a category and then press OK 6 To select a default number for the entry press or to select D...

Страница 62: ...sic Settings and then press OK 3 Press or to select Display Option and then press OK 4 Press or to select Category Name and then press OK 5 Press or to select the desired category number 1 9 and then...

Страница 63: ...the phonebook have been assigned categories you can search by category 1 In standby mode press 2 Press or to select Phonebook 1 and then press OK 3 Press 4 Press or to select a category and then press...

Страница 64: ...your administrator for further information 3 6 5 Locking Unlocking the Local Phonebook You can lock unlock the phonebook while in standby mode If no password has been set you cannot lock the phoneboo...

Страница 65: ...Enter the name or the first character s of the desired name and then press OK 4 Press or to select the desired item and then press OK 2 5 Press or to select the desired phone number 6 To make a call g...

Страница 66: ...a Line Status key you can press that function key to display the line status screen Line status indication Status Display Meaning Action Free 1 The line is idle Seize the line for dialing n Free 1 A...

Страница 67: ...information is also displayed 3 If the shared line is set x index number is also displayed We recommend setting this with your administrator Contact your administrator for further information 3 7 Che...

Страница 68: ...ssing your mailbox 1 In standby mode press HOLD MESSAGE KX HDV130 1 2 Press or to select the line on which is displayed and then press OK 1 For KX HDV230 press MESSAGE Note Step 2 is not necessary if...

Страница 69: ...Section 4 Customizing the Telephone This section shows you how to customize your individual telephone according to your needs Document Version 2017 08 Operating Instructions 69...

Страница 70: ...ndby Display and then press OK 5 Press or to select the desired item and then press OK Selecting the Display Language You can select the language displayed on your LCD 1 In standby mode press Menu 2 P...

Страница 71: ...ssword that is random and cannot be easily guessed Change the password regularly Make a note of the password so that you will not forget it To set 1 In standby mode press Menu 2 Press or to select Bas...

Страница 72: ...select Soft Key Edit and then press OK 5 Press or to select a desired soft key and then press OK 6 Press or to select Standby or Talking and then press OK 7 Press or to select Function Key and then pr...

Страница 73: ...y mode press and hold a dial key 0 9 for more than 1 second 2 Press Menu 3 Press or to select Edit and then press OK 4 Edit the Hot Key Name if necessary and then press OK 5 Edit the Hot Key Number if...

Страница 74: ...n 1 second and then go off hook Auto Pressing and holding an assigned Hot Key for the set number of seconds will dial that Hot Key s assigned number immediately Note To select the number of seconds be...

Страница 75: ...ys Each of the function keys can be assigned one of the following functions Note In addition to the Line function other functions can be assigned to individual lines However only lines that have been...

Страница 76: ...Hold A shared line is on hold at another unit Off Free The line is idle 4 ACD 1 Login Used to log in log out of an Automatic Call Distribution Group Wrap Up Used to change the phone s status from Unav...

Страница 77: ...Used to add the extension assigned to the key to a multiple party conversation conference 14 Directed Call Pickup 1 2 Used to answer an incoming call arriving at the specified telephone number 15 Call...

Страница 78: ...re is enabled Contact your administrator for further information 2 KX HDV230 only 3 This item can be selected when the list is registered on the telephone Contact your administrator for further inform...

Страница 79: ...press OK 6 Press or to select On and then press OK Blocking Anonymous Calls This feature allows the unit to reject calls when the unit receives a call without phone number The default setting is Off N...

Страница 80: ...dministrator for further information Storing unwanted callers You can store up to 30 phone numbers in the call barred list by using the caller list or by entering the numbers directly 1 Press Menu 2 P...

Страница 81: ...o select Block Caller ID and then press OK 5 Press or to select a desired phone number and then press Menu 6 Press or to select Delete Number 1 and then press OK 7 Press or to select Yes and then pres...

Страница 82: ...dby mode 1 The port of the switching hub to which the unit is connected must be 10 Mbps Fixed full duplex To set 1 In standby mode press Menu 2 Press or to select ECO Mode 1 and then press OK 3 Press...

Страница 83: ...Anonymous Anonymous Call Block Caller ID Anywhere Remote Office SimultaneousRing System Lock Other Option Change Password Embedded Web 4 9 1 Basic Settings Menu Layout Incoming Option Sub Item Descri...

Страница 84: ...speaker volume Level 1 Level 8 Level 5 Answer Option Sub Item Description Setting Default Auto Ans Device Selects the types of devices that can be answered by Auto Answer Speaker Phone Headset Speaker...

Страница 85: ...tkey C Edits the soft keys in the following situations Standby Talking Default Not stored Function Key FWD DND 3 Flash Recall 4 Incoming Log Outgoing Log Phonebook Call Park 2 4 Pause 2 Paging 2 3 Hot...

Страница 86: ...t from Level 1 3 KX HDV130 Level 1 6 KX HDV230 Auto On Off Auto LCD Contrast Adjusts the contrast of the backlight of the LCD For KX HDV130 Level 1 Level 6 Level 3 For KX HDV230 Main LCD Sub LCD DSS L...

Страница 87: ...Sub Item Description Setting Default Block Anonymous Specifies whether or not to block incoming anonymous calls For KX HDV130 Line 1 Line 2 For KX HDV230 Line 1 Line 6 On Off Off Anonymous Call 1 Spe...

Страница 88: ...digits Other Option Sub Item Description Setting Default Change Password 1 Changes the telephone password 4 digits used for unlocking the Phonebook 1 Enter Old Password 2 2 Enter New Password 3 Verify...

Страница 89: ...ting UC Setting Restart DSS Restart KX HDV230 only 4 10 1 System Settings Menu Layout Status Sub Item Description Status Line Status For KX HDV130 Line 1 Line 2 For KX HDV230 Line 1 Line 6 Displays th...

Страница 90: ...et is displayed If the telephone is not connected to the network is displayed 3 If this item is not set 0 0 is displayed If the telephone is not connected to the network is displayed 4 If this item is...

Страница 91: ...Address Subnet Mask Default Gateway DNS 1 DNS 2 IPv6 Settings Specifies the IPv6 settings DHCP Auto Manual DNS 1 DNS 2 DHCP Auto RA DNS 1 DNS 2 Static IP Address Prefix Default Gateway DNS 1 DNS 2 LLD...

Страница 92: ...vailable or not On Off Off Network Test Specifies an IP address to ping IP Address IPv4 Not stored 1 If a connection with Auto Negotiation fails the connection will be made at either 10 Mbps half dupl...

Страница 93: ...lity depends on your phone system When the power supply is cut off due to a power outage or other reasons or after the unit is restarted a reconfiguration will be necessary as the current setting valu...

Страница 94: ...mous Call Enable Do Not Disturb Enable Call Forwarding Always Forwarding Number Always Enable Call Forwarding Busy Forwarding Number Busy Enable Call Forwarding No Answer Forwarding Number No Answer R...

Страница 95: ...Section 5 Appendix This section contains specifications troubleshooting error messages and wall mounting templates Document Version 2017 08 Operating Instructions 95...

Страница 96: ...The six character entry modes let you enter a variety of characters The following character modes are available Latin ABC Numeric 0 9 Greek Extended 1 Extended 2 Cyrillic 5 1 Character Mode Table 96 O...

Страница 97: ...aracters entered in uppercase mode and the lower row shows the characters entered in lowercase mode Press before or after entering a character to change between uppercase and lowercase Pressing a key...

Страница 98: ...Z 9 w x y z 9 9 w x y z 9 w x y z 9 Space 0 0 Space 0 For each key the upper row shows the characters entered in uppercase mode and the lower row shows the characters entered in lowercase mode Press b...

Страница 99: ...m n o 6 m n o 6 m n o 6 7 7 P Q R S 7 P Q R S 7 P Q R S 7 7 p q r s 7 p q r s 7 p q r s 7 8 8 T U V 8 T U V 8 T U V 8 8 t u v 8 t u v 8 t u v 8 Space 9 9 W X Y Z 9 W X Y Z 9 W X Y Z 9 Space 9 w x y z...

Страница 100: ...h the characters associated with that key For example to enter the letter E in Cyrillic Mode press 3 times Characters that are entered using the key for example cannot be entered when searching the ph...

Страница 101: ...he upper row shows the characters entered in uppercase mode and the lower row shows the characters entered in lowercase mode Press before or after entering a character to change between uppercase and...

Страница 102: ...LAN 1 RJ45 PC 1 RJ45 Ethernet Interface 10Base T 100Base TX Auto 100MB FULL 100MB HALF 10MB FULL 10MB HALF Auto MDI MDIX Wideband Codec G 722 Narrowband Codec G 711a law G 711 law G 729a Multiple Line...

Страница 103: ...TX 1000Base T Auto 100MB FULL 100MB HALF 10MB FULL 10MB HALF Auto MDI MDIX Wideband Codec G 722 Narrowband Codec G 711a law G 711 law G 729a Multiple Line 6 LCD Display Monochrome graphical LCD Size 1...

Страница 104: ...ls 12 lines LCD Backlight 6 levels Dimensions Width Depth Height stand attached High position 110 mm 175 mm 178 mm 4 3 in 6 9 in 7 0 in Middle position 110 mm 176 mm 154 mm 4 3 in 6 9 in 6 1 in Low po...

Страница 105: ...ncorrect Consult your administrator to confirm that your settings are correct If the problem persists consult your dealer An error has occurred Restart the unit I cannot hear a dial tone Confirm that...

Страница 106: ...peration to complete Confirm with your administrator or dealer I cannot make long distance calls Your telephone service does not allow you to make long distance calls Make sure that you have subscribe...

Страница 107: ...e emitting devices If using the unit in a room with windows close the curtains or blinds to prevent echoes Use the unit in a quiet environment The unit was moved during a call Do not move the unit whi...

Страница 108: ...dealer Memory Full The Phonebook is full and cannot store the new item Remove unnecessary data in the Phonebook and try again No Entries When trying to view the Phonebook No items have been stored Wh...

Страница 109: ...5 6 Revision History Software File Version 06 000 or later New Contents Network Settings Network Test 5 6 Revision History Document Version 2017 08 Operating Instructions 109...

Страница 110: ...nt size to correspond with the size of this page If the dimensions of the paper output still deviate slightly from the measurements indicated here use the measurements indicated here 5 7 1 KX HDV130 2...

Страница 111: ...X HDV20 4 3 1 2 1 5 2 1 One screw here for KX HDV20 2 One screw here for KX HDV230 3 100 mm 3 15 16 in 4 83 mm 3 1 4 in 5 179 3 mm 7 1 16 in 5 7 2 KX HDV230 optionally with 1 attached KX HDV20 Documen...

Страница 112: ...1 3 4 3 4 5 1 100 mm 3 15 16 in 2 83 mm 3 1 4 in 3 One screw here for KX HDV20 to mount 4 One screw here previously mounted KX HDV20 5 111 mm 4 3 8 in 5 7 3 For mounting 2 or more KX HDV20 units KX HD...

Страница 113: ...Note Document Version 2017 08 Operating Instructions 113...

Страница 114: ...Note 114 Operating Instructions Document Version 2017 08...

Страница 115: ...Note Document Version 2017 08 Operating Instructions 115...

Страница 116: ...pcc support sipphone Panasonic Corporation of North America Two Riverfront Plaza Newark New Jersey 07102 5490 https panasonic net cns pcc support sipphone Panasonic Canada Inc 5770 Ambler Drive Missis...

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