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Does my Warm Jar have a fault?
Check the following before asking for a service.
Symptom
Check here!
Page
Cooking
O
The remaining cooking
time displayed stops.
O
The cooking time is
longer than expected.
O
If rice is cooked one after the other, the cooking time may lengthen (by up
to around 60 minutes).
O
Is the quantity of water in the Inner Pan too much?
If the quantity of water is increased, the cooking time may lengthen (by up
to around 15 minutes).
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Steam is emitted
from a section other
than the Steam Vent.
O
Is there rice stuck to the Packing of the Inner Lid or the edge of the Inner
Pan?
O
Have you washed the Inner Lid each time and attached it correctly?
O
Is the Inner Pan deformed in some way?
A new Inner Pan can be purchased if the Inner Pan has changed
shape.
O
Do not pull away the Packing of the Inner Lid by using excessive force or
puncture it with sharp-pointed objects as this may cause defects,
delamination and damage.
If steam leaks out, please contact the dealer where you purchased the
Warm Jar.
O
Did you close the Outer Lid slowly and firmly until it clicked?
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25
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Cooking/Keep W
arm State
The Warm Jar is
making a noise.
O
Whirring noise ... Sound of fan that allows heat to escape operating.
O
High-pitched noise ... Sound of IH (induction heating).
You may sometimes hear this when keeping warm.
O
Hissing noise ... Sound of steam jetting out.
O
Tapping noise ... Sound of electrical circuits operating.
O
Roaring noise, bubbling noise ... Sound of water in the Water Vessel boiling.
O
Pumping noise, swishing noise ... Sound of steam being injected.
O
Rattling noise, clicking noise ... Sound of the Warm Jar preparing to apply
pressure, or adjusting the pressure.
O
Short wooshing noise ... Sound of pressure being applied.
O
Blowing noise, puffing noise ... Sound of pressure escaping.
When opening/closing the Outer Lid
O
Rolling noise ... Sound of the metal balls within the Inner Lid rolling around.
O
Clacking noise ... Sound of the ball in the Steam Cap rolling.
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After Cooking/After Reheating
“Steam Less” is
displayed.
[When “Steam Less” is displayed after cooking]
O
Did you fill the Water Vessel with water?
The water decreases during cooking and steam is not injected depending
on the quantity of water.
O
Have you fill the Water Vessel with hot water (40°C or more)?
If the temperature of the water is too hot at the start, steam may not be injected.
O
After cooking, have you tried to cook again without replacing the water
remaining in the Water Vessel, or added water to it?
Steam may not be injected if the water temperature is too high, so refill
with water each time before cooking. You have filled the Water Vessel
with cold water, wait for 5 minutes or more before cooking.
O
Have you tried cooking immediately after cancelling the keep warm
function, or tried cooking again after cooking has finished?
Steam may not be injected if the water temperature is too high, so refill
with water each time before cooking. You have filled the Water Vessel
with cold water, wait for 5 minutes or more before cooking.
O
Have you opened the Outer Lid while cooking?
[When “Steam Less” is displayed after reheating]
O
Have you been keeping rice warm for longer than 12 hours?
After 12 hours, steam will not be injected even if there is water in the Water Vessel.
O
Did you fill the Water Vessel with water when cooking?
The water decreases during cooking and steam is not injected depending
on the quantity of water.
Refill the Water Vessel with water. (More than half of the Water Vessel.)
O
Is there water in the Water Vessel? (More than half of the Water Vessel.)
There will be insufficient water if reheating rice more than twice.
O
Have you opened the Outer Lid while reheating rice?
11
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11
15
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After cooking
Grains of rice stuck
to the Inner Lid.
O
This is a typical characteristic of the Variable Pressure Technology (a
method of cooking that stirs the rice to ensure even cooking). This is not
a malfunction.
Remove any grains of rice that are stuck to the Inner Lid.
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Symptom
Check here!
Page
Timer
Cooking begins
immediately despite
use of timer.
O
Is the current time correct? (The time is displayed in 24-hour clock format.)
O
Has the timer been set to a time outside the “Timer Setting Restriction”?
16
36
I have set the timer
but cooking doesn’t
start.
O
When using the timer, the rice is soaked before cooking starts, and so
the soaking time after cooking starts is shorter.
Consequently, cooking starts slightly later than might be expected.
(
The cooking depending on cooking programs may start around
)
40 minutes before the rice is due to ready.
—
The rice is not
ready at the time set
on the timer.
O
Is the current time correct? (The time is displayed in 24-hour clock format.)
O
Have you pressed the “Start” button?
O
Has the timer been set to a time outside the “Timer Setting Restriction”?
16
16
36
Other
A button operation
is not working.
O
Is the button lamp on?
Button operations will not work when e.g. cooking/the keep warm state/the
timer and cleaning function settings are in use.
Press the “Cancel/Off” button.
The
indicator will continue flashing (approx. 4 minutes).
Press a button after checking that it has gone out and steam is no
longer jetting out.
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The “Steam Reheat”
button does not
respond.
O
Is the keep warm function switched off?
O
Is the rice cold? (Buzzer will sound 4 times.)
Reheating is not possible if the temperature is 50°C or lower.
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The rice cannot be
cooked.
O
“Demo” is displayed.
O
The Warm Jar may be set for stores.
Cancel Demo mode with the following steps.
Flashing
①
Select “Clock” with the “Menu Select” button.
②
Press the “Steam Keep Warm” button and
“Timer” button at the same time.
③
Press the “Steam Keep Warm” button.
④
Press the “Timer” button.
After Demo mode has been cancelled, set the current time. (P. 16)
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“8:30” always
appears when
inserting the Power
Plug.
O
The lithium battery has run down.
The current time or set time cannot be stored, however you can cook rice
or use the keep warm function. The current time must be set on each
occasion that you use the timer.
The lithium battery is fixed inside the main body and cannot be replaced
by the user.
For a replacement of lithium battery, consult the dealer where you
purchased the Warm Jar or a service centre.
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Sparks were visible
at the Power Plug.
O
Sometimes small sparks can be seen when inserting or removing the
Power Plug. This is a phenomenon particular to IH (induction heating)
techniques and not indicative of a fault.
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The Outer Lid does
not open.
O
Are there objects such as grains of rice stuck on the Hooks, Clear Frame,
Stoppers or the Pressure Control Holes of the Inner Lid?
O
The Outer Lid does not open while pressure cooking if the Hook Button is
pressed.
“If the Outer Lid needs to be opened while cooking”. (P. 11)
O
Did you touch the Hook Button while cooking?
Press the Outer Lid once and then press the Hook Button.
24–25
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The Outer Lid is
difficult to close.
O
Are there objects such as grains of rice stuck on the Hooks, Clear Frame,
Stoppers or the Pressure Control Holes of the Inner Lid?
O
Has the Inner Lid been attached correctly?
O
Has the Inner Lid become bent or deformed?
O
This Warm Jar is a pressurised Warm Jar which requires a high level of
sealing, so it may feel difficult to close.
Please close the Outer Lid slowly until it clicks.
24–25
25
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O
The Inner Pan and Outer Lid are tightly sealed, and the Inner Pan may lift up when opening the Outer Lid,
making a noise.
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Q
If you mistakenly add water or rice to the main body, please unplug and contact your dealer.
Does my W
arm Jar have a fault?
