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English
Troubleshooting
When you found the cooking is in any abnormal conditions, please check the root
cause of the failure.
Rice Cooking
Symptom
Probable cause
Cooking rice problem
Keep warm problem
T
oo Hard
T
oo soft
Not cooked rice
No smell
Rice sticked in
Inner Pan
Rice crust,
Rice burnt
Overflow
T
oo thick
Lack of boiling
Don’t keep warm
Smell of
Colour
Rice too dry
W
ater drips
Rice and water volume
is not correct.
O
O
O
O
O
O
O
O
Exceeds the maximum
amount.
O
O
O
O
O
O
O
Whether the function
was chosen correctly.
O
O
O
O
O
O
O
O
Whether any distortion
on the Inner Pan and
uneven on the bottom.
O
O
O
O
O
O
Cooking with hot water
or cooking continuously
without cooling down.
O
O
O
O
O
Whether grains of rice
or foreign objects are
on the Inner Pan base,
heating plate and
Control Panel.
O
O
O
O
O
O
O
O
O
O
O
Whether power cut off.
O
O
O
O
O
O
O
O
O
O
O
The rice was not
loosened after cooking
was completed.
O
O
O
O
O
Whether the Steam Cap
has been fixed properly.
O
O
O
Excessive long hours
on preset timer.
O
O
O
O
Whether the Outer Lid
has been closed
properly.
O
O
O
O
O
O
Did not wash the rice
fully.
O
O
O
O
O
O
O
Grain of rice or foreign
objects stayed at the
Packing & Inner Pan
border areas.
O
O
O
Excessive long hours
on keep warm function.
O
O
O
O
O
Symptom
Probable cause
Cooking rice problem
Keep warm problem
T
oo Hard
T
oo soft
Not cooked rice
No smell
Rice sticked in
Inner Pan
Rice crust,
Rice burnt
Overflow
T
oo thick
Lack of boiling
Don’t keep warm
Smell of
Colour
Rice too dry
W
ater drips
Did not set keep warm
but rice kept in the Inner
Pan for long hours.
O
O
O
O
O
Did not clean the Inner
Pan.
O
O
Placing the Rice Scoop
in the Inner Pan.
O
O
O
O
Mixture of water and
rice are uneven.
O
Please send to an authorised service centre for repair if the unit is found to be
defective after the inspection carried out on the table above.
