Troubleshooting
96
TAM Interface Trouble
in Unattended TAM I/F
Mode (OUT Mode)
Cannot utilize the
remote turn-on feature
of the telephone
answering machine
(TAM). The fax
machine always
answers after the 8th
ring.
This feature is not compatible. The fax machine is designed to
answer after 8 rings if the TAM does not answer.
--
Fax machine will not
start up when the
telephone answering
machine is set to give
only an outgoing
message (OGM).
TAM that gives outgoing announcement only is not
compatible. The fax machine will work with a TAM that will
record incoming message (ICM).
--
A beep...beep sound is
recorded on the
telephone answering
machine.
Speak a little slower between each word while recording an
outgoing message (OGM).
--
Fax machine starts up
in the middle of the
outgoing message
even though the caller
wants to leave a voice
message.
Make sure the outgoing message (OGM) does not have a
silent pause longer than 5 seconds.
--
Cannot record any
incoming message
(ICM). The fax machine
always starts up at the
end of the OGM and
before the tape
advances to the end of
last ICM. (Your TAM
only uses a single
cassette tape to give
OGM and record ICM.)
Set Fax Parameter No. 20 (
SILENT DET.
) to "Invalid".And,
instruct the calling party to press
twice on their touch-tone
phone during the OGM to start up your fax machine remotely.
Cannot receive from a
machine that does not
send CNG signal (a
short beep tone every
3 seconds) after
dialing.
Set Fax Parameter No. 20 (
SILENT DET.
) to "Valid".Or,
instruct the calling party to press
twice on their touch-tone
phone during the OGM to start up your fax machine remotely.
Cannot retrieve
message from the
answering machine
remotely, the fax
machine always starts
up after the command
code is entered.
Set Fax Parameter No. 20 (
SILENT DET.
) to "Invalid".
Cannot receive a fax
message, but can
record voice message.
Check your outgoing message, if it is too long, the calling fax
machine may have timed out. Try to shorten your outgoing
message to less than 15 seconds, or ask the calling party to
program your telephone number in their fax machine with 3
pauses and a "#" at the end. (ex. 5551212
PAUSE PAUSE
PAUSE #
)
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Mode
Symptom
Cause / Action
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