Subscriber’s Guide
29
4.3
Incomplete Call Handling Status
Calls are considered incomplete if there is no answer or if the line is busy.
The Incomplete Call Handling Status has six options: (1) record a message
from the caller; (2) transfer the caller to a covering extension; (3) page the
mailbox owner by intercom (Intercom Paging); (4) notify the mailbox owner via
a beeper; (5) transfer the caller to the operator; or (6) let the caller try another
extension.
•
The caller will not know to press [0] for transfer to your covering
extension. Therefore, the caller must be instructed. For example,
you might record the Busy Greeting in this way: "Hi, this is Cindy.
Sorry, but I am busy with another call right now. If you press [0]
now, you will be transferred to my secretary. Otherwise, please
leave a message after you hear the tone".
Log into your mailbox.
Press 4.
Subscriber’s
Main Menu
On-hook.
4
Press 2.
2
Enter the extension
number.
Extension No.
WHEN YOU REASSIGN
THE COVERING EXTENSION
Press 1
to change.
1
Enter the new
extension number.
Extension No.
Press 2
to accept.
2
or
On-hook.
To set Leaving a Message Status
To set Covering Extension Transfer Status
To set Intercom Paging Status
To set Beeper Access Status
To set Operator Transfer Status
Follow the prompts according to your needs.
1
2
3
4
5
To set Returning to Top Menu
Automated Attendant Service Status
6
Log into your mailbox.
Press 4.
Subscriber’s
Main Menu
4
Press 4.
4
Make your selection.
2
1
To change
To accept
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