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I am unable to use my new phone line, what do I do?

Follow the steps on how to activate an additional phone line:



If you are connecting a new phone line – you will need to register it by
restarting the Base Unit.



Disconnect and reconnect the Base Unit from the power socket.

I am trying to get my new base unit and cordless phone started and
have entered my Authentication ID and Password, but am still not able
to connect the service – What do I do?

Follow the steps on how to check that Authentication details (ID and Password)
have been entered correctly:



Repeat the service activation steps or perform a local restart.



See page 10 for instructions on activating your DOT service.



To perform a local restart, disconnect and reconnect your Base Unit from the
power supply.

My internet is working but I am not able to make or receive calls – What
do I do?

Follow the steps on how to reset your service:



To perform a local restart, disconnect and reconnect your DOT router from
the power supply.

Содержание KX-TGP500

Страница 1: ...1 DOT Digital Office Technology PANASONIC KX TGP500 IP Cordless Phone System KX TPA50 Cordless Handset QUICK START GUIDE...

Страница 2: ...e at no additional cost We ll show you how to use and make the most of your service including IP Phone feature Applications to manage your service and call settings effectively Virtual Receptionist if...

Страница 3: ...3 WHAT S INSIDE 03 Let s get started 0X Getting connected 0X Using your Phonebook 0X Using your MessageBank 0X Basic Call Features 0X Problem Solving...

Страница 4: ...4 LET S GET STARTED Your package contains the following Panasonic KX TGP500 Base Unit Panasonic KX TPA50 Cordless Phone This Quick Start Guide Batteries X2 AC Adapters Manufacturer Warranty Card...

Страница 5: ...ked Call Call Forward Do Not Disturb Scroll Down Scroll Up Phone Number in Use Initial Settings Intercom IP Services Line Status Line Available Line in Use Line Number New Voice Mail In Range Out of R...

Страница 6: ...cator Button Initiate pairing of cordless phones to the base unit Press and hold button for 4 seconds before proceeding to pair cordless phones to base The status indicator will flash red for 60 secon...

Страница 7: ...7 YOUR CORDLESS PHONE...

Страница 8: ...uded to your base unit and to the Ethernet port located on the back of your DOT router Connect the AC adapter to the base unit and a power socket Ensure the adapter is securely plugged in The status i...

Страница 9: ...o the back of the cordless phone Complete the charging cycle by replacing the cordless phone in the charger and charge for 6 hours You can complete the charging cycle at the end of the set up Please n...

Страница 10: ...te the activation process The status indicator flash red amber then remains solid green when the set up is complete Important Refer to your DOT Configuration Summary for the User ID and Password for t...

Страница 11: ...ected the status indicator on the Base Unit will flash a solid green and a number will be displayed on the phone next to the battery level By default the first handset connected is set to number 1 Add...

Страница 12: ...ble you to easily transfer calls internally between phones connected to the same Base Unit 5 Add a name number to each cordless phone Select MENU Initial Settings Handset name Enter Name then press OK...

Страница 13: ...s Select Yes to assign incoming calls to the phone This phone will ring on incoming calls to the selected phone number Select No to un assign the incoming number Repeat these steps on each cordless ph...

Страница 14: ...lls list Select CIS and scroll to view Missed Calls Scroll to the desired contact or number and select MENU Select Add Phonebook Select the contact name number to save edit details then select OK When...

Страница 15: ...port the data to Select OK On the Export to a File window select Next Select Map Custom Fields Clear all items in the To list by selecting Clear Map Drag selections in the From First Name Last Name an...

Страница 16: ...16 Select All Files to browse the file types Select the exported Phonebook data file Select Open On the Text Import Wizard Step 1 of 3 Select Next...

Страница 17: ...Text Import Wizard Step 3 of 3 Select all columns in Data preview Under Column data format Select Text Select Finish The TSV file will be opened Please note Phone numbers must be formatted to text typ...

Страница 18: ...18 Click Office Button Save As Save the file as Unicode Text A message warning you about file compatibility will be displayed Select Yes Now you are ready to import the contact list to the phone...

Страница 19: ...ur PC Type the Base Unit IP Address in the address bar and press Enter When prompted enter the following details User name Admin Password Telstra Press Enter The following page will be displayed Pleas...

Страница 20: ...t Telephone this is the tab at the top of the page Select Import Phonebook this is the tab on the left column of the page Select the Phone Name Number for the handset you would like to import the phon...

Страница 21: ...ill be a txt file type Select Import The phone selected for the phonebook import will display the message Receiving When completed the phone will beep To confirm the phonebook import On the phone Sele...

Страница 22: ...up your MessageBank greetings etc Listen to your Messages Dial 101 or Select MENU Select New Voice Mail Select message you wish to listen to Follow the prompts to listen to your messages Please note...

Страница 23: ...23 BASIC CALL FEATURES View Call History To view Outgoing Calls Redial List Press REDIAL Scroll to search contact phone number To view Missed Call List Select CID Scroll to search contact phone number...

Страница 24: ...Press Talk to place the call Enter the phone number using the keypad From Phonebook Select CID Scroll to view Missed Calls Press Talk to place the call From Call History Select MENU Phonebook Scroll...

Страница 25: ...Call Waiting To activate dial 43 To de activate dial 43 Conference Call Whilst on a call select MENU Select 4 Conference Wait for the continuous dial tone and then enter the other party s phone number...

Страница 26: ...ed to always Call Forward No Answer To activate dial 92 You will be prompted to enter the phone number to which calls will be forwarded when there is No Answer To de activate dial 93 You will be promp...

Страница 27: ...onnected phones Select the other party s phone Using the Navigate button select CALL To complete the transfer select OFF when the receiving party s phone rings If the party does not answer the call wi...

Страница 28: ...fer To complete the transfer enter the other party s phone number or extension for contacts within the same organisation Supervised Transfer Transfer a call to another phone after announcing the call...

Страница 29: ...rty Whilst on a call select MENU Select INTERCOM to display all connected phones Select the other party s phone Using the Navigate button select CALL To complete the transfer select OFF when the recei...

Страница 30: ...t am still not able to connect the service What do I do Follow the steps on how to check that Authentication details ID and Password have been entered correctly Repeat the service activation steps or...

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