
Useful Information
44
Caller ID
Noise is heard, sound cuts in and
out.
L
You are using the base unit or handset in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
L
Move closer to the base unit.
L
If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details.
The base unit and/or handset
does not ring.
L
The ringer volume is turned off. Adjust the ringer volume (page
15).
I cannot make a call.
L
The handset is too far from the base unit. Move closer and try
again.
L
Another unit is in use. Wait and try again later.
L
Answering system is being used by a handset. Wait and try
again later.
L
If you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone wall
socket directly. If the unit operates properly, check or replace
the adaptor.
L
The key lock feature is turned on. Turn it off (page 16).
L
The unit is not designed to be used with rotary/pulse dialling
services.
Problem
Cause/solution
Caller information is not
displayed.
L
You must subscribe to Caller ID service. Contact your service
provider/telephone company for details.
L
If your unit is connected to any additional telephone equipment,
remove and plug the unit directly into the wall socket.
L
If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details.
L
Other telephone equipment such as a monitored Burglar Alarm
or the modem in the SKY Digital decoder may be interfering
with this unit. Disconnect the other equipment and try again.
Caller information is displayed
late.
L
Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
L
Move closer to the base unit.
Time on the unit has shifted.
L
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 22).
The name stored in the
phonebook is not displayed fully
while an outside call is being
received.
L
Edit the phonebook entry name to fit in 1 line of text (page 17).
Problem
Cause/solution
TG6461NZ(e).book Page 44 Friday, May 15, 2009 9:33 AM