This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing
Customers
ICD Group
Call Centre
1.9 Utilising the Call Centre (Page 144)
In This Manual,
•
The following abbreviations are used:
APT
®
Analogue Proprietary Telephone
Display PT
®
Proprietary Telephone with a Display
DPT
®
Digital Proprietary Telephone
IP-PT
®
IP Proprietary Telephone
PS
®
Portable Station
PT
®
Proprietary Telephone
SIP Extension
®
Session Initiation Protocol Extension
SLT
®
Single Line Telephone
•
The suffix of each model number is omitted.
•
The illustrations of the PBX are based on the KX-TDE200.
•
The following icons are used frequently.
Conditions
Hints
!!
!!
Notice
•
This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
•
Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•
Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–
interoperability and compatibility with all devices and systems connected to this product
–
proper operation and compatibility with services provided by telecommunications companies over
connected networks
4
User Manual
Feature Highlights
Содержание KX-TDE200
Страница 121: ...After you go on hook the caller can talk to the person who answers the page User Manual 121 1 7 1 Paging...
Страница 131: ...This step can be omitted User Manual 131 1 8 2 Refusing Incoming Calls Do Not Disturb DND...
Страница 179: ...Table 1 Standard mode for RU model User Manual 179 1 13 2 Using the Directories...
Страница 180: ...Table 2 Option mode 180 User Manual 1 13 2 Using the Directories...
Страница 181: ...Table 2 Option mode for CE model User Manual 181 1 13 2 Using the Directories...
Страница 182: ...Table 2 Option mode for GR model 182 User Manual 1 13 2 Using the Directories...
Страница 183: ...Table 2 Option mode for RU model User Manual 183 1 13 2 Using the Directories...
Страница 186: ...186 User Manual 1 14 1 Self Labelling KX NT366 only...
Страница 245: ...Index User Manual 245...