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1.8 Utilising the Call Centre

112

User Manual

To enter/leave the Not Ready mode

To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready mode)

While on-hook

PT/PS

Press

Log-in/Log-out

(Log-in/Log-out)

Specified

All

ICD Group

extension no.

Enter

ICD Group extension number

ICD Group: Incoming Call Distribution Group

While on-hook

PT/PS

Press

Log-in/Log-out of a specified group

(Log-in/Log-out

of a specified group)

PT/SLT/PS

On-hook.

Off-hook.

Not Ready

Ready

Enter

735

Enter

C.Tone

PT/PS

(Wrap-up)

While on-hook

Press red or flashing red

Wrap-up.

Содержание KX-TDA30

Страница 1: ...KX TDA200 Thank you for purchasing a Panasonic Hybrid IP PBX Please read this manual carefully before using this product and save this manual for future use KX TDA30 KX TDA100 KX TDA200 Version 2 0 H...

Страница 2: ...Message Message This PBX optionally supports a Portable Station PS system PSs can be used on the PBX with other wired telephones Wireless System PC Phone PC Console This PBX supports the PC Phone PC C...

Страница 3: ...as PS Proprietary Telephone with a Display is abbreviated as Display PT Digital Proprietary Telephone is abbreviated as DPT The suffix of each model number is omitted The illustrations of the PBX are...

Страница 4: ...IBLE TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE TO PROTECT THIS UNIT FROM STATIC ELECTRICITY DO NOT TOUCH ANY CONNECTORS OF THE UNIT Safety Instructions When using you...

Страница 5: ...ephone Network PSTN of European countries Pan European Integrated Services Digital Network ISDN using ISDN basic rate access Pan European Integrated Services Digital Network ISDN using ISDN primary ra...

Страница 6: ...should be kept free of dust moisture high temperature more than 40 C and vibration and should not be exposed to direct sunlight Never attempt to insert wires pins etc into the vents or holes of this...

Страница 7: ...g to Two Parties Alternately Call Splitting 63 1 4 4 Answering Call Waiting 65 1 4 5 Multiple Party Conversation 69 1 4 6 Mute 77 1 4 7 Letting Other People Listen to the Conversation Off hook Monitor...

Страница 8: ...1 10 After Moving to a New Location in the Office 129 1 10 1 Using the Same Settings as Your Previous Extension Walking Extension 129 1 11 Using a Display Proprietary Telephone 130 1 11 1 Using the C...

Страница 9: ...re Number Table 191 4 3 What is This Tone 201 4 3 1 What is This Tone 201 4 4 Revision History 205 4 4 1 KX TDA100 KX TDA200 Version 1 1 205 4 4 2 KX TDA100 KX TDA200 Version 2 0 206 4 4 3 KX TDA30 Ve...

Страница 10: ...10 User Manual...

Страница 11: ...User Manual 11 Section 1 Operation This chapter shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX...

Страница 12: ...le as the buttons on the connected proprietary telephone Registration for Your Portable Station PS You must register your PS in the PBX and determine its extension number before initial use For PS reg...

Страница 13: ...tures or make calls using the display message Refer to 1 11 Using a Display Proprietary Telephone Notice In this manual the display messages are described in English Your Extension Number If you use a...

Страница 14: ...g for Related Programming if necessary Off hook One of the following Lift the handset Press the SP PHONE button Press the MONITOR button To start talking lift the handset Press TALK button Press the C...

Страница 15: ...ssignment is required Also used as feature buttons Button assignment is required Only the outside line number e g 1 2 may be shown on some telephones SP PHONE Used for hands free operation AUTO DIAL S...

Страница 16: ...of the display MONITOR Used for hands free dialling You can monitor the party s voice in hands free mode AUTO ANS Auto Answer MUTE Used to receive an incoming call in hands free mode or mute the micro...

Страница 17: ...e party conversation VOICE CALL MUTE Used to monitor an intercom call automatically but it cannot be used for hands free conversations It also mutes the handset microphone during a conversation Call F...

Страница 18: ...sed as a One touch Dialling button Only the F and number may be shown on some telephones MODE Used to shift the display to access various features SELECT Used to select the displayed item or to call t...

Страница 19: ...Intercom calls Used to forward the intercom calls to your group to a specified destination Account Used to enter an account code Conference Used to establish a multiple party conversation Terminate Us...

Страница 20: ...he time service mode Automatic or Manual Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to record a conversation into the mailbox of a specific extension One...

Страница 21: ...eration If you are an operator or dial some extensions frequently DSS buttons are useful Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Direct Station Selection DSS button PT an...

Страница 22: ...ter Telephone Company Hybrid IP PBX Computer Single Line Telephone Cell Station Portable Station Wireless Phone Fax Machine Computer USB Analogue Proprietary Telephone Digital Proprietary Telephone IS...

Страница 23: ...ton light shows the current status as follows Off The extension is idle Red on Your or another extension is using the line To call using a directory refer to 1 11 2 Using the Directories For quick ope...

Страница 24: ...group automatically Outside Line Group Access The operator call number default varies depending on country area For more details consult your dealer The automatic line access number default varies de...

Страница 25: ...an confirm your total call charges by pressing the Charge Reference button To make a call to another party without going on hook press the FLASH RECALL button It will re access the outside line and pr...

Страница 26: ...n The extension is busy Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Network Direct Station Selection NDSS button A Panasonic proprietary telephone extension user can enter an...

Страница 27: ...without an account code Entry mode is assigned to each user Ask your manager for your mode For your convenience you can store the code with the phone number in the memory e g Speed Dialling Customisin...

Страница 28: ...You can store numbers at your extension for your personal use This feature is also known as Station Speed Dialling To store a phone number You can store a phone number into the flexible button for on...

Страница 29: ...d up to 100 numbers For more details consult your dealer To call using a directory refer to 1 11 2 Using the Directories To call using a directory refer to 1 11 2 Using the Directories PT SLT Enter Di...

Страница 30: ...ber is dialled You should assign the intercom line as the seized line when going off hook Preferred Line Assignment Outgoing If cancelling Hot Line is difficult because this feature is activated immed...

Страница 31: ...nsult your manager or dealer Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook It is a useful feature for Hote...

Страница 32: ...busy tone again press REDIAL to retry Automatic Redial To redial automatically press the SP PHONE button and then the REDIAL button or press the REDIAL button directly It will keep trying the busy nu...

Страница 33: ...DND Override Reserving a Busy Line Automatic Callback Busy You can set the telephone to receive callback ringing when a dialled extension becomes idle when your desired outside line that is in use by...

Страница 34: ...lback ringing when a busy called party on an ISDN line becomes free When you answer the callback ringing the called party s telephone number is automatically dialled If you do not answer the callback...

Страница 35: ...Depending on the other party s telephone the Off hook Call Announcement OHCA and the Whisper OHCA features can be used You can talk to the other party through the speaker and the microphone OHCA or y...

Страница 36: ...that the called party may call you back For a called extension As a message receiver the Message button light or Message Ringer Lamp lets you know that a call has been received If you receive notific...

Страница 37: ...sage waiting indications left on your extension While on hook PT PS Press MESSAGE until the desired extension appears Off hook Talk MESSAGE Off hook Press MESSAGE or enter 70 and then 2 PT SLT PS Talk...

Страница 38: ...re Message for another extension buttons These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups In other words you can monitor the m...

Страница 39: ...sion To talk to each party alternately You can also deny others the possibility of joining your conversation Default Allow Refer to 1 7 Setting the Telephone According to Your Needs Off hook Press cor...

Страница 40: ...sion can monitor another extension To monitor To an Extension Refusing the Call DND Override The preprogrammed extension can call someone who has set the DND feature PT SLT PS Enter 5 5 extension no D...

Страница 41: ...your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Service button Off hook On hook PT PS Press ISDN service Or press ISDN service and then enter service...

Страница 42: ...You can call the other party with a ring tone Voice calling You can talk to the other party immediately after confirmation tone If the called party uses a single line telephone or portable station Voi...

Страница 43: ...COS To call with a verified code Verified Code Entry Off hook PT SLT PS 7 4 Enter 47 extension PIN extension no your extension no extension no desired phone no Dial your extension number Enter extens...

Страница 44: ...pending on the security mode Ask your manager for the mode assigned to your PBX TDA200 Dial DISA phone number DISA phone no From Outside Telephone In No Security Mode Trunk Security Mode Off hook Dial...

Страница 45: ...outside phone no R B Tone DISA message R B Tone DISA message Dial DISA phone number Dial your extension number Or enter and then verified code your extension no verified code OR Enter extension PIN o...

Страница 46: ...nt In order to avoid this problem we strongly recommend the following points a Carefully maintain the secrecy of the PIN b Specify a complicated PIN as long and random as you can make it c Change the...

Страница 47: ...nsion PIN extension no your extension no extension no desired feature no Dial your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial de...

Страница 48: ...amming Mode Preferred Line Assignment Incoming Select the seized line when going off hook Alternate Receiving Ring Voice Select the Calling method either ring or the other party s voice 3 1 3 Customis...

Страница 49: ...ill hear the caller talking without the phone ringing When an outside call arrives you will hear the caller talking after a preprogrammed number of rings Hands free Answerback for outside calls requir...

Страница 50: ...irected Call Pickup Picks up a specified extension s call Denying Other People the Possibility of Picking Up Your Calls Call Pickup Deny You can deny or allow other people to pick up your calls If you...

Страница 51: ...er These calls can be answered from any extension Through an external speaker For users of KX TDA100 KX TDA200 For users of KX TDA30 You can also receive a paging announcement via a speaker with this...

Страница 52: ...r all incoming calls With the RELEASE button you can disconnect the line during or after a conversation or complete transferring a call Press ANSWER Talk PT ANSWER PT During a conversation Press DSS o...

Страница 53: ...n Customising Your Phone 3 1 3 Customising the Buttons Create or edit an Answer button or a Release button Press DSS PT During a conversation Press RELEASE The called party answers The other party is...

Страница 54: ...versation or after the calling party hangs up You will receive the information on the malicious call later on To request MCID Availability of this feature depends on the ISDN service of your telephone...

Страница 55: ...r And if an outside call is not answered within a specified time it is automatically disconnected If you hear an alarm tone the destination extension did not answer the call Answer the call Press DSS...

Страница 56: ...Press DSS DSS On hook Talk You do not have to inform the destination extension about where the call has been transferred from This can be disregarded On hook Talk Seize outside line During a conversa...

Страница 57: ...ring a conversation PT PS Press ISDN Hold ISDN Hold Dial phone number phone no Talk On hook You do not have to inform the destination extension about where the call has been transferred from This can...

Страница 58: ...ld call press the TRANSFER button Recall hookswitch Even if you go on hook while transferring a call it is transferred After the call is transferred the line becomes idle Customising Your Phone 3 1 3...

Страница 59: ...As they can be alternated ask your manager what the current mode is To hold Call Hold If a call is not retrieved within a specified time you will hear an alarm as a reminder And if an outside call is...

Страница 60: ...xclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode Off hook Off hook Press DSS or dial holding extension number Off hook At the holding extension Call Hold Retrieve...

Страница 61: ...e you need to specify the parking zone number to retrieve the required call To set For simple operation you can automatically hold a call by pressing another CO ICD Group or INTERCOM button only if pr...

Страница 62: ...ed call there is no held call Confirm the stored parking zone number After you park a call you can perform other operations Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Call P...

Страница 63: ...arily PT PS During a conversation Press TRANSFER Talk to the other party Talk to the original party TRANSFER Press DSS or dial the other party s extension number Press TRANSFER extension no OR DSS OR...

Страница 64: ...r party s extension number Talk to the other party During a conversation Press TRANSFER extension no OR DSS OR TRANSFER Press TRANSFER OR TRANSFER C Tone On hook SLT Dial the other party s extension n...

Страница 65: ...ivate this feature to use it Default Disable No call Intercom calls No tone Outside calls You can answer the second call by disconnecting 1 or holding 2 the current call 1 To disconnect the current ca...

Страница 66: ...the original party Then you can disconnect it and then talk to the new party again PT PS During a conversation Off hook On hook Talk to the original party Press CO or INTERCOM OR CO INTERCOM PT SLT P...

Страница 67: ...HCA and Whisper OHCA features consult your dealer The caller s name or number is displayed for five seconds in fifteen second intervals while waiting to be answered Customising Your Phone 3 1 2 Settin...

Страница 68: ...company To return to the original party repeat the operation In this case FLASH RECALL button on proprietary telephones is in the External Feature Access EFA mode Customising Your Phone 3 1 3 Customis...

Страница 69: ...s during a Conversation Conference You can add one or more parties to your conversation To establish a conference call Press CONF or TRANSFER Press CONF Dial desired phone number Seize outside line be...

Страница 70: ...party 3 During a conversation Seize outside line before dialling outside phone number Press Recall hookswitch C Tone PT PS Press HOLD While hearing a call waiting tone Press the flashing CO CO Talk to...

Страница 71: ...red phone number desired phone no Seize outside line before dialling outside phone number PT PS Talk During a conversation Talk CONF CONF C Tone To continue PT PS During a 3 to 7 party conference Pres...

Страница 72: ...can have a conference with a maximum of eight parties comprising intercom or outside lines simultaneously During a conversation involving four or more parties you cannot disconnect one party and main...

Страница 73: ...an alarm tone before a specified timeout The originating extension will hear an alarm tone before timeout The call is disconnected when the time runs out unless the originating extension returns to th...

Страница 74: ...lines through COS programming Consult your dealer You can let a third party join your current outside call Only an S CO button can be used for this operation During a three party conference SLT Press...

Страница 75: ...outside phone number PT PS Talk with multiple parties During a conversation desired phone no Talk to the new party CONF C Tone Press ISDN Hold ISDN Hold Dial desired phone number desired phone no PT...

Страница 76: ...or edit an ISDN Hold button Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize outside line...

Страница 77: ...hers in the room while listening to the other party on the phone through the speaker or the handset The AUTO ANS MUTE or VOICE CALL MUTE button light shows the current status as follows Off Normal Fla...

Страница 78: ...rtain proprietary telephones For more details consult your dealer Hands free operation You can have a conversation in hands free mode using the SP PHONE button You can perform other tasks simultaneous...

Страница 79: ...adset You can have a conversation using a headset In this case you must select Headset on in programming mode or set the Headset button on red in advance This feature is also known as Handset Headset...

Страница 80: ...uring a Conversation 80 User Manual Customising Your Phone 3 1 2 Settings on the Programming Mode Headset Operation Select the equipment to use 3 1 3 Customising the Buttons Create or edit a Headset b...

Страница 81: ...riod Busy No Answer BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Follow Me From If you fail to set the above mentioned All Calls...

Страница 82: ...umber 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Enter required number For Cancel go on hook directly after entering 0 Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter...

Страница 83: ...ter time seconds 2 digits time PT SLT PS Enter 713 On hook 1 3 7 C Tone PT SLT PS 0 1 Set Cancel OR Enter 1 to set or 0 to cancel Enter ICD Group extension number ICD Group extension no Off hook 5 6 4...

Страница 84: ...intercom calls are set to be handled differently from outside calls forwarding type forward destination we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls and...

Страница 85: ...all Forwarding Busy CFB When you do not answer Call Forwarding No Reply CFNR To set To cancel Off hook Enter 7 5 On hook Enter required number 2 3 4 Unconditional Busy No Reply PT SLT PS 7 5 your MSN...

Страница 86: ...User Manual To confirm the condition PT PS Off hook Enter 7 5 On hook 7 5 your MSN Enter your multiple subscriber number MSN Enter C Tone outside line no Enter Enter outside line number Enter 1 1 The...

Страница 87: ...is shown on the display of your telephone To set To cancel Message no Message Example 1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeti...

Страница 88: ...d value in the positions You must enter the correct number of characters as represented by the using 0 to 9 or The default messages can be changed Consult your dealer To create your personal message M...

Страница 89: ...r phone consult your manager He can clear your extension PIN Then you can set the new PIN and unlock your extension by entering it If your extension is locked by this feature it cannot perform feature...

Страница 90: ...ing a Call If the group which you paged is already being used for paging you hear a busy tone Off hook Talk Announce PT SLT PS Dial paging group number 2 digits Enter 33 Wait for an answer paging grou...

Страница 91: ...1 6 Making Answering an Announcement User Manual 91 After you go on hook the caller can talk to the person who answers the page...

Страница 92: ...ceive a paging announcement Portable station Single line telephone Proprietary telephone that is ringing or busy Proprietary telephone in Paging Deny mode Proprietary telephone in DND mode Even if the...

Страница 93: ...tion will be heard by other called parties Called parties can listen to the announcement simply by going off hook They can send a notification tone if they want to join the conversation To make answer...

Страница 94: ...e FLASH RECALL button is in the Flash Recall mode PT Press CONF During an announcement CONF PT To end a conversation with a specific party During a conversation DSS Press DSS To end a conversation wit...

Страница 95: ...ith a maximum of 4 parties including the caller Talk Caller Called Party PT During an announcement During an announcement PT SLT PS DSS Press DSS corresponding to the caller Press Recall hookswitch OR...

Страница 96: ...lled at a preset time When you go off hook to answer you will hear a special dial tone or prerecorded message To set To cancel To stop or answer the ringback On hook Enter 0 for once or 1 for daily AM...

Страница 97: ...using the soft button The alarm keeps ringing for preprogrammed seconds If you receive an incoming call during ringback the ringing starts after the ringback stops If you are having a conversation ex...

Страница 98: ...Pressing the FWD DND button fixed button while in idle status will cycle the setting as shown below 2 When in the FWD DND Setting Mode Pressing the FWD DND button fixed button while in idle status wil...

Страница 99: ...alls button including FWD DND button fixed button will indicate the setting for either outside calls or intercoms calls but not both Note The DND icon on PS display reflects the setting for outside ca...

Страница 100: ...ode OHCA a voice announcement through the built in speaker Whisper OHCA a voice announcement through the handset To set cancel for intercom calls To set cancel for outside calls OHCA is only available...

Страница 101: ...You can select the telephone number sent either the number of the line used or the number assigned to your extension If you select Public the calling called party sees the number of the line used sub...

Страница 102: ...an change the mode by pressing a preset COLR button while on hook The COLR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being...

Страница 103: ...an change the mode by pressing a preset CLIR button while on hook The CLIR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being...

Страница 104: ...nual 1 7 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny Some extensions may be prohibited from performing this feature Off hook On hook Enter 1 to prevent or 0 t...

Страница 105: ...your telephone speaker while on hook An external music source such as a radio must be connected If your extension becomes busy off hook making or receiving a call etc the music stops temporarily When...

Страница 106: ...t the line against audible notification tones such as a call waiting tone during a conversation Set this feature if your extension has a data communication device such as a computer or fax machine con...

Страница 107: ...s Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode Any extension user except the managers can check the current status by pressing the Time Servic...

Страница 108: ...choose whether the parallelled single line telephone will ring to an incoming call or not Default Ring Even if No ring is selected calls can be made and answered on the single line telephone by liftin...

Страница 109: ...oming calls to a wired telephone also ring the paired PS To set To cancel Some wired telephones are prohibited from using this feature If you go off hook while your parallelled telephone is in use the...

Страница 110: ...s that have been left by other extension users Off Call Pickup Deny Allow Call Forwarding FWD Off Absent Message Off Paging Deny Allow Timed Reminder Cleared Do Not Disturb DND Off Call Waiting for in...

Страница 111: ...extension Default Log in Even if your extension is logged in you can have a specified time period wrap up time when you will not receive calls after completing a previous call This time can be used f...

Страница 112: ...og in Log out Log in Log out Specified OR All ICD Group extension no Enter ICD Group extension number or ICD Group Incoming Call Distribution Group While on hook PT PS Press Log in Log out of a specif...

Страница 113: ...red Wrap up mode In Wrap up mode Not Ready mode your extension does not receive calls through any group even if it belongs to multiple groups There may be at least one extension in the incoming call...

Страница 114: ...ng call distribution group has an overflowed call the display shows the status automatically The following information is displayed Queuing Monitor The current date time The ICD Group extension number...

Страница 115: ...the DSS button light It can also change their Log in Log out status if needed To monitor The accumulated data is cleared shows if the number to be displayed exceeds the maximum displayable digits On...

Страница 116: ...To change the Log in Log out mode The DSS button light shows the current status as follows Off The extension is not in the group Green on Log in Ready mode Flashing green Log in Not Ready mode Red on...

Страница 117: ...utton light and forward the longest waiting call in the queue to a preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call The Hurry up button light sho...

Страница 118: ...eceive the calls from the doorphone You can open the door Doorphone Call Opening a Door Door Open Doorphone Call To call from the doorphone To answer a call from the doorphone To call the doorphone If...

Страница 119: ...prohibited from using this feature From a specified extension From any extension while talking to the doorphone The door open will be triggered for a specified time period Off hook On hook Enter doorp...

Страница 120: ...al Relay is Connected Preprogrammed extensions can switch on a relay e g alarm connected to the PBX To switch on the relay The relay will be switched off after a specified time period Off hook Enter r...

Страница 121: ...is Connected Preprogrammed extensions can receive an alert call from an external sensor e g security alarm connected to the PBX To answer a sensor call If you do not answer a sensor call within a spec...

Страница 122: ...and then talk to the new party In this case FLASH RECALL button on a proprietary telephone is in the External Feature Access EFA mode Regarding the service code consult your dealer Customising Your P...

Страница 123: ...ide Calls Both Calls If your telephone has a Message button the Message light turns on and lets you know you have messages Even if a Message button is not provided you will hear an indication tone whe...

Страница 124: ...stomising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button Press DSS or dial desired extension number Press Voice Mail Transfer PT PS Voice Mail...

Страница 125: ...e You will hear an alarm tone while the caller is leaving a message Before operating Create a Live Call Screening LCS button Personal Programming Select the mode either Hands free or Private Personal...

Страница 126: ...r PS users Customising Your Phone 3 1 2 Settings on the Programming Mode Live Call Screening Mode Set Select the mode either monitoring the message through the speaker automatically or receiving while...

Страница 127: ...tion The Two way Record button light Two way Transfer button light or One touch Two way Transfer button light shows the current status as follows Off Not recording On Recording the conversation Press...

Страница 128: ...your Two way telephone conversations you should inform the other party that the conversation is being recorded Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Two way Record but...

Страница 129: ...lling memory on the new extension This feature is also known as Walking Station To set Your previous extension will receive the old settings of your new extension This feature is not available for IP...

Страница 130: ...er of calls can be logged per extension When the call log is full and other call arrives the oldest call is deleted You can modify the logged telephone number When the Call Log button light turns on t...

Страница 131: ...the log information Press Call Log or Up or Down until desired party appears Call Log OR Press TRANSFER TRANSFER Off hook While confirming the log information Display PT Press Call Log or Up or Down...

Страница 132: ...ohibit access to your logged information Refer to 3 1 2 Settings on the Programming Mode You can also have a Call Log button for an ICD Group Incoming Call Distribution Group If a call arrives while y...

Страница 133: ...ing an extension PIN Personal Identification Number so that you can prohibit access to your logged information Refer to 3 1 2 Settings on the Programming Mode If a call arrives while you are using the...

Страница 134: ...ry item The display order is as follows One time Personal Speed Dialling Directory Two times System Speed Dialling Directory Three times Extension Number Directory To cancel or exit press the CANCEL o...

Страница 135: ...or each button Table 1 or Table 2 can be programmed Table 1 Standard mode Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available For a PS user...

Страница 136: ...1 11 Using a Display Proprietary Telephone 136 User Manual Table 2 Option mode...

Страница 137: ...1 11 Using a Display Proprietary Telephone User Manual 137 Table 2 Option mode for CE model...

Страница 138: ...1 11 Using a Display Proprietary Telephone 138 User Manual Table 2 Option mode for GR model...

Страница 139: ...1 11 Using a Display Proprietary Telephone User Manual 139 Table 2 Option mode for RU model...

Страница 140: ...sy or There is No Answer Group Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Directed Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Doorphon...

Страница 141: ...User Manual 141 Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX...

Страница 142: ...ing the Settings of Other Extensions To lock unlock other extensions Remote Extension Lock This feature is also known as Remote Station Lock Control If your extension is unlocked by the Remote Extensi...

Страница 143: ...lso change it manually Manual enables to change a mode in manual as follows To change the time mode Day Night Lunch Break To select the time service switching mode Automatic Manual PT PS Press Time Se...

Страница 144: ...follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode The Time Service Switching Mode Automatic Manual button light shows the current status as...

Страница 145: ...estriction level is changed to the preprogrammed level of Toll Restriction Call Barring button Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Toll Restriction Call Barring butto...

Страница 146: ...l speakers To select and start stop the background music For users of KX TDA100 KX TDA200 For users of KX TDA30 PT SLT PS Off hook On hook Enter 35 BGM no OR 0 Enter BGM number 1 digit or 0 to stop 5...

Страница 147: ...nsion group or outside party without operator assistance 2 Incoming Call Distribution Group message Used to greet and guide callers to an incoming call distribution group 3 Timed Reminder message Used...

Страница 148: ...he message Enter BGM port number 1 digit BGM port no Press CONF 3 6 AUTO DIAL STORE CONF Progress Tone C Tone C Tone C Tone Enter OGM floating extension number OGM floating extension no PT On hook Off...

Страница 149: ...User Manual 149 To clear the message Record voice messages only avoid the recording of music PT Off hook 0 Enter 36 Enter 0 On hook 6 3 Progress Tone C Tone Enter OGM floating extension number OGM fl...

Страница 150: ...akes it unavailable for use temporarily The manager can manually enable the outside line and allow users to use it again To re enable an outside line In some countries areas the PBX may not be able to...

Страница 151: ...ing a 6 line display PT Each DSS button light shows the current status as follows Off Check out Red on Check in While in Room Status Control mode the hotel operator extension is considered to be busy...

Страница 152: ...charges for Minibar Others Print out an invoice containing charge information Consult your dealer To check out a room with without printing an invoice Press Check out While on hook Display PT Dial ex...

Страница 153: ...r and then press ENTER or press desired DSS OR extension no DSS While on hook ENTER Enter minibar charge minibar charge other charges Enter other charges Display PT Check out Press YES Press EXIT or C...

Страница 154: ...n of the extension that made the most calls is printed out automatically In this case the printout is similar to the example above but without categorised charge information and the total The PBX can...

Страница 155: ...l extension number or press desired DSS OR extension no DSS AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute OR OR 12 H 24 H h...

Страница 156: ...xample If you see signs you are required to enter a parameter Enter values in the positions using 0 to 9 or Example If Minibar EUR has been programmed as message number 1 for recording Minibar charges...

Страница 157: ...cessary to monitor an extension connected to another PBX the manager can stop the PBX from monitoring it Any NDSS buttons set to monitor that extension will also stop monitoring To restart monitoring...

Страница 158: ...2 1 Control Features 158 User Manual...

Страница 159: ...ser Manual 159 Section 3 Customising Your Phone System This chapter shows you how to customise your individual telephone or PBX according to your needs Find the desired setting and program as necessar...

Страница 160: ...to each extension The following features require an extension PIN 1 Screening calls Live Call Screening LCS 2 Prohibiting other people from seeing your personal directory and call log Directory and C...

Страница 161: ...nts a Carefully maintain the secrecy of the PIN b Specify a complicated PIN as long and random as you can make it c Change the PIN frequently Valid numbers for an extension PIN are 0 through 9 If the...

Страница 162: ...PS refer to Operating Instructions for PS Item Programming Input Selection Parameter Your extension information PT The display shows the PBX number slot number and port number example PS The display s...

Страница 163: ...you like to turn on the display backlight of the KX T7633 KX T7636 Display Backlight Selection 1 Yes ON in use Yes always ON No always OFF Would you like to dial a preset number simply by going off ho...

Страница 164: ...e The longest ringing line when multiple calls arrive CO button no 01 36 2 or An assigned outside button How do you prefer to receive an intercom call Alternate Receiving Ring Voice 1 Ringing Tone Cal...

Страница 165: ...ecording Yes Keep recording Do you prefer to receive call waiting for outside calls No No tone Yes Tone Which type of call waiting for intercom calls do you prefer Call Waiting Selection No call Tone...

Страница 166: ...swer or when your extension is busy To set the timer for No Answer and Busy No Answer FWD N A Timer 0 120 seconds Default 15 seconds Should you prohibit other people from picking up your calls Call Pi...

Страница 167: ...ther people from using your telephone Extension Lock extension PIN max 10 digits To unlock extension PIN max 10 digits To lock To prevent other people from seeing your personal directory and call log...

Страница 168: ...ange the PIN frequently After the programme number is entered the programme title is displayed The programming screen can be changed with the Navigator Key Up or Down You can select the parameter with...

Страница 169: ...dialling no PROGRAM PAUSE OR Enter 10 and then press ENTER Or press STORE 0 1 OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE Press Left or Right to select a desired part Press CLEAR CLEAR...

Страница 170: ...lelled Telephone Paired SLT will ring Forced Answerback Selection Disable Live Call Screening Mode Set Hands free mode LCS Mode Set After Answering Stop recording Call Waiting Selection Intercom Outsi...

Страница 171: ...u do not desire that the Call Waiting FWD DND or Hot Line to be cleared by this feature please ask your dealer Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE OR PROGRAM PAUSE OR PROGRAM PAUSE Pre...

Страница 172: ...L CO Group CO G CO Outside line group no 2 digits Single CO S CO Outside line no 3 digits Direct Station Selection DSS Extension no One touch Dialling 1 Desired no max 32 digits Incoming Call Distribu...

Страница 173: ...l Park Parking zone no 2 digits Call Park Automatic Park Zone Call Log 3 Call Log for ICD Group 3 Incoming call distribution group extension no Log in Log out Log in Log out of a specified group Incom...

Страница 174: ...Manual Tenant no Network Direct Station Selection NDSS 8 Another PBX extension no CTI Check in 3 Check out 3 Two way Record 7 Voice mail floating extension no Two way Transfer 7 Voice mail floating ex...

Страница 175: ...ak 2 Day Night Lunch 3 Day Night 5 Availability of this button depends on the ISDN service of your telephone company Refer to 1 2 5 Accessing the ISDN Service ISDN Service Access 6 This button is not...

Страница 176: ...e types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 01 Other telephones Only tone types 01 to 08 are available It is possible to enter a...

Страница 177: ...ther Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display over 2 lines e g KX T7636 Manager Password To enter pr...

Страница 178: ...code Verified code Charge Viewing call charges for each outside line Outside line no 3 digits Assigning a charge rate for each outside line group Outside line group no 2 digits Charge rate Clearing al...

Страница 179: ...PIN of the PBX there will be a risk that they will make fraudulent phone calls using the telephone line and the cost will be charged to your own account In order to avoid this problem we strongly rec...

Страница 180: ...tension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display over 2 lines e g KX T7636 System Password To enter programming mode the system password max 10...

Страница 181: ...xed Buttons Function T7600 NT136 T7200 T7400 T7500 PREVIOUS PREV NEXT STORE ENTER None Back to Previous Menu CANCEL SHIFT PROGRAM END SELECT FLASH CLEAR SECRET REDIAL SP PHONE FWD DND CONF AUTO DIAL S...

Страница 182: ...ming mode 2 Programming You can enter each programme number 3 digits 3 Exiting the mode To exit the programming mode at any time lift the handset To exit the programming mode at any time lift the hand...

Страница 183: ...year 00 99 year Enter hour 01 12 hour Enter minute 00 59 minute To end Press ENTER 0 0 0 Press ENTER END HOLD Press END Press NEXT Select AM or PM AM PM Press Right SELECT AUTO ANS MUTE MESSAGE Press...

Страница 184: ...digits divide the number and store it into a speed dialling number FLASH RECALL PAUSE and SECRET INTERCOM can also be stored If you do not want to display the stored number when making a call press t...

Страница 185: ...extension The leading number s should be the same as the number s assigned for Flexible Numbering Consult your dealer A duplicate entry is invalid Press ENTER Enter 002 Press ENTER Enter system speed...

Страница 186: ...ful if you want to know who is calling or who you are calling when making an intercom call using the directory To enter characters refer to Entering Characters Press ENTER Enter 004 Press ENTER Press...

Страница 187: ...User Manual 187 Section 4 Appendix This chapter provides the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer...

Страница 188: ...In the manual going off hook means an Intercom line is seized If the setting has been changed press the INTERCOM button after going off hook and follow the instructions The parallelled single line tel...

Страница 189: ...re than 32 digits or an extension number 1 2 3 Redial The personal computer and fax machine communication failed An indication tone may have interrupted communication 1 7 9 Protecting Your Line agains...

Страница 190: ...t the date and time by system programming Date Time 000 in 3 3 2 System Programming The display is not shown well Change the Display contrast level 3 1 2 Settings on the Programming Mode I want to dis...

Страница 191: ...t an idle outside line in the specified outside line group automatically Outside Line Group Access 8 outside line group no 2 digits outside phone no Making a Call to a Private Network TIE Line Access...

Страница 192: ...extension PIN phone no To call with a verified code Verified Code Entry verified code verified code PIN phone no 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA Ca...

Страница 193: ...DA30 1 1 3 6 Identifying Malicious Calling Parties Malicious Call Identification MCID 7 3 1 4 1 Transferring a Call Call Transfer Transferring a Call Using the ISDN Service Call Transfer CT by ISDN 62...

Страница 194: ...g Incoming Calls Do Not Disturb DND Both Calls 710 0 Cancel Outside Calls 711 1 Do Not Disturb DND Intercom Calls 712 2 All calls phone no 3 Busy phone no 4 No Answer phone no 5 Busy No Answer phone n...

Страница 195: ...el 0 1 5 3 Preventing Other People from Using Your Telephone Extension Lock 77 To lock 1 To unlock 0 extension PIN 1 6 1 Paging Group Paging 33 paging group no 2 digits 1 6 2 Answering Denying a Pagin...

Страница 196: ...one Number Being Displayed on the Caller s Telephone Connected Line Identification Restriction COLR 7 0 To show 0 To prevent 1 1 7 6 Preventing Your Number Being Displayed on the Called Party s Teleph...

Страница 197: ...he Not Ready mode 735 1 Not Ready 0 Ready 3 1 8 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distribution Group Monitor 739 ICD Group extension no...

Страница 198: ...2 1 4 Turning on the External Background Music BGM 35 To play KX TDA100 KX TDA200 external pager no 1 digit BGM no 1 digit KX TDA30 11 To stop KX TDA100 KX TDA200 external pager no 1 digit 0 KX TDA30...

Страница 199: ...ng room information using a room extension 761 message no parameter 1 2 1 8 Releasing Network Direct Station Selection NDSS Monitor 784 another PBX extension no 3 1 1 Customising Your Phone Personal P...

Страница 200: ...lling Back the Caller Who Left an Indication Message Waiting 4 Monitoring Another Extension Call Monitor 5 Reserving a Busy Line Automatic Callback Busy Setting Callback on an ISDN Line Completion of...

Страница 201: ...his Tone 4 3 1 What is This Tone While on hook When going off hook Ring Tones The following tones are programmable allowing recognition of call type Outside Intercom or Doorphone Tone 1 Tone 2 Tone 3...

Страница 202: ...inder Tone 3 After pressing TRANSFER or Recall hookswitch to hold a call temporarily e g Call Splitting While a called PS is being searched When Account Code Entry is performed When answering a Timed...

Страница 203: ...g tone Tone 2 A call is on hold longer than the specified time Warning Tone This tone is sent 15 10 and 5 seconds before the specified time for disconnection Confirmation Tones Tone 1 The feature sett...

Страница 204: ...4 3 What is This Tone 204 User Manual Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold 1 s 1 s...

Страница 205: ...hanged Contents 1 1 1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone FLASH RECALL 1 2 4 When the Dialled Line is Busy or There is No Answer Leaving a Message Waiting In...

Страница 206: ...Private Network TIE Line Access To call with one touch 1 9 2 If an External Relay is Connected 1 9 3 If an External Sensor is Connected 2 1 6 Allowing Users to Seize an Unavailable Outside Line Trunk...

Страница 207: ...sing the ISDN Service Three party Conference 3PTY by ISDN 1 6 3 Making an Announcement and Having a Multiple Party Conversation Broadcasting Changed Contents 1 11 1 Using the Call Log Calling with the...

Страница 208: ...ate Network TIE Line Access To call with one touch 1 9 2 If an External Relay is Connected 1 9 3 If an External Sensor is Connected 2 1 6 Allowing Users to Seize an Unavailable Outside Line Trunk Busy...

Страница 209: ...User Manual 209 Index...

Страница 210: ...ing FWD for your Incoming Call Distribution Group 83 Call Forwarding to Voice Mail Voice Mail Integration 123 Call Hold 59 193 Call Hold Retrieve 60 193 Call Log 19 173 Call Log for ICD Group 19 173 C...

Страница 211: ...et Operation 79 166 Hands free Answerback 49 Hands free operation 78 Headset 20 174 Headset Operation 79 166 HOLD 16 Holding 59 Holding a Call 59 Holding in a System Parking Zone Call Park 61 Hot Line...

Страница 212: ...nting Other People from Using Your Telephone Extension Lock 89 Preventing Your Number Being Displayed on the Called Party s Telephone Calling Line Identification Restriction CLIR 103 Preventing Your T...

Страница 213: ...ting 188 Trunk Answer From Any Station TAFAS 51 193 Turning on the Background Music BGM 105 Turning on the External Background Music BGM 146 Two way Record 20 127 174 Two way Transfer 20 127 174 U Una...

Страница 214: ...right This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent o...

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