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1.8 Utilising the Call Centre

User Manual

113

To monitor

To clear Call Log History

 Monitoring and Changing the Log-in/Log-out Status of 

Extensions

The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution 
group members by the DSS button light. It can also change their Log-in/Log-out status if needed. 

To monitor

•

The accumulated data is cleared. 
"****" shows if the number to be displayed exceeds the maximum displayable digits.

On-hook.

Enter ICD Group 
extension number.

Off-hook.

Display PT

Enter    739.

3

9

7

C.Tone

ICD Group

extension no.

ICD Group: Incoming Call Distribution Group

Press "LOG".

Display PT

LOG

Press "CLEAR".

CLEAR

Press "SPRVS".

Display PT

SPRVS

After viewing the status of waiting calls

Содержание KX-TDA15

Страница 1: ...KX TDA15 KX TDA30 KX TDA100 KX TDA200 Please read this manual carefully before using this product and save this manual for future use KX TDA15 KX TDA30 KX TDA100 KX TDA200 Version 1 1 KX TDA15 KX TDA3...

Страница 2: ...Message Message This PBX optionally supports a Portable Station PS system PSs can be used on the PBX with other wired telephones Wireless System PC Phone PC Console This PBX supports the PC Phone PC C...

Страница 3: ...T Portable Station is abbreviated as PS Proprietary Telephone with a Display is abbreviated as Display PT Digital Proprietary Telephone is abbreviated as DPT The suffix of each model number is omitted...

Страница 4: ...IBLE TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE TO PROTECT THIS UNIT FROM STATIC ELECTRICITY DO NOT TOUCH ANY CONNECTORS OF THE UNIT Safety Instructions When using you...

Страница 5: ...lic Switched Telephone Network PSTN of a European country Pan European Integrated Services Digital Network ISDN using ISDN basic rate access Pan European Integrated Services Digital Network ISDN using...

Страница 6: ...uld be kept free of dust moisture high temperature more than 40 C and vibration and should not be exposed to direct sunlight Never attempt to insert wires pins etc into the vents or holes of this unit...

Страница 7: ...ransfer 53 1 4 2 Holding a Call 57 1 4 3 Talking to Two Parties Alternately Call Splitting 61 1 4 4 Answering Call Waiting 63 1 4 5 Multiple Party Conversation 67 1 4 6 Mute 75 1 4 7 Letting Other Peo...

Страница 8: ...nnected 116 1 9 2 If a Host PBX is Connected 118 1 9 3 If a Voice Processing System is Connected 119 1 10 After Moving to a New Location in the Office 125 1 10 1 Using the Same Settings as Your Previo...

Страница 9: ...User Manual 9 4 3 What is This Tone 190 4 3 1 What is This Tone 190 4 4 Revision History 194 4 4 1 KX TDA100 KX TDA200 Version 1 1 194 4 4 2 KX TDA30 Version 1 1 195 Index 197...

Страница 10: ...10 User Manual...

Страница 11: ...User Manual 11 Section 1 Operation This chapter shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX...

Страница 12: ...the buttons on the connected proprietary telephone Registration for Your Portable Station PS You must register your PS in the PBX and determine its extension number before initial use For PS registra...

Страница 13: ...tures or make calls using the display message Refer to 1 11 Using a Display Proprietary Telephone Notice In this manual the display messages are described in English Your Extension Number If you use a...

Страница 14: ...ing for Related Programming if necessary Off hook One of the following Lift the handset Press the SP PHONE button Press the MONITOR button To start talking lift the handset Press TALK button Press the...

Страница 15: ...ssignment is required Also used as feature buttons Button assignment is required Only the outside line number e g 1 2 may be shown on some telephones SP PHONE Used for hands free operation AUTO DIAL S...

Страница 16: ...of the display MONITOR Used for hands free dialling You can monitor the party s voice in hands free mode AUTO ANS Auto Answer MUTE Used to receive an incoming call in hands free mode or mute the micro...

Страница 17: ...e party conversation VOICE CALL MUTE Used to monitor an intercom call automatically but it cannot be used for hands free conversations It also mutes the handset microphone during a conversation Call F...

Страница 18: ...sed as a One touch Dialling button Only the F and number may be shown on some telephones MODE Used to shift the display to access various features SELECT Used to select the displayed item or to call t...

Страница 19: ...o a specified destination Group FWD Intercom calls Used to forward the intercom calls to your group to a specified destination Account Used to enter an account code Conference Used to establish a mult...

Страница 20: ...OLR Used to switch between the COLP and COLR services ISDN Hold Used to transfer a call using telephone company Headset Used to talk using the headset Time Service Switching Mode Automatic Manual Used...

Страница 21: ...eration If you are an operator or dial some extensions frequently DSS buttons are useful Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Direct Station Selection DSS button PT an...

Страница 22: ...rinter Router Telephone Company Hybrid IP PBX Computer Single Line Telephone Cell Station Portable Station Wireless Phone Fax Machine Computer USB Analogue Proprietary Telephone Digital Proprietary Te...

Страница 23: ...ton light shows the current status as follows Off The extension is idle Red on Your or another extension is using the line To call using a directory refer to 1 11 2 Using the Directories For quick ope...

Страница 24: ...roup automatically Outside Line Group Access The operator call number default varies depending on country area For more details consult your dealer The automatic line access number default varies depe...

Страница 25: ...confirm your total call charges by pressing the Charge Reference button To make a call to another party without going on hook press the FLASH RECALL button It will re access the outside line and provi...

Страница 26: ...its 0 through 9 If you enter the wrong code press the key and re enter the account code You may not be able to make an outside call without an account code Entry mode is assigned to each user Ask your...

Страница 27: ...ialling Using Numbers Stored in the PBX System Speed Dialling To a Preset Number by Going Off hook Hot Line Using a Preprogrammed Number Quick Dialling You can store a phone number into the flexible b...

Страница 28: ...using a directory refer to 1 11 2 Using the Directories To call using a directory refer to 1 11 2 Using the Directories PT SLT Enter Dial personal speed dialling number 2 digits personal speed dialli...

Страница 29: ...Line Assignment Outgoing If cancelling Hot Line is difficult because this feature is activated immediately after going off hook consult your dealer Customising Your Phone 3 1 2 Settings on the Progra...

Страница 30: ...r a busy tone again press REDIAL to retry Automatic Redial To redial automatically press the SP PHONE button and then the REDIAL button or press the REDIAL button directly It will keep trying the busy...

Страница 31: ...l The called extension starts ringing automatically To set for both extension and outside line To answer the callback ringing from an idle extension Reserving a Busy Line Automatic Callback Busy Setti...

Страница 32: ...lback ringing when a busy called party on an ISDN line becomes free When you answer the callback ringing the called party s telephone number is automatically dialled If you do not answer the callback...

Страница 33: ...e ISDN service offered by your telephone company Depending on the other party s telephone the Off hook Call Announcement OHCA and the Whisper OHCA features can be used You can talk to the other party...

Страница 34: ...that the called party may call you back For a called extension As a message receiver the Message button light or Message Ringer Lamp lets you know that a call has been received If you receive notific...

Страница 35: ...sage waiting indications left on your extension While on hook PT PS Press MESSAGE until the desired extension appears Off hook Talk MESSAGE Off hook Press MESSAGE or enter 70 and then 2 PT SLT PS Talk...

Страница 36: ...re Message for another extension buttons These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups In other words you can monitor the m...

Страница 37: ...sion To talk to each party alternately You can also deny others the possibility of joining your conversation Default Allow Refer to 1 7 Setting the Telephone According to Your Needs Off hook Press cor...

Страница 38: ...sion can monitor another extension To monitor To an Extension Refusing the Call DND Override The preprogrammed extension can call someone who has set the DND feature PT SLT PS Enter 5 5 extension no D...

Страница 39: ...your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Service button Off hook On hook PT PS Press ISDN service Or press ISDN service and then enter service...

Страница 40: ...You can call the other party with a ring tone Voice calling You can talk to the other party immediately after confirmation tone If the called party uses a single line telephone or portable station Voi...

Страница 41: ...ing Privileges at Another Extension Remote COS Access Off hook PT SLT PS 7 4 Enter 47 extension PIN extension no your extension no extension no desired phone no Dial your extension number Enter extens...

Страница 42: ...pending on the security mode Ask your manager for the mode assigned to your PBX TDA200 Dial DISA phone number DISA phone no From Outside Telephone In No Security Mode Trunk Security Mode Off hook Dial...

Страница 43: ...outside phone no R B Tone DISA message R B Tone DISA message Dial DISA phone number Dial your extension number Or enter and then verified code your extension no verified code OR Enter extension PIN o...

Страница 44: ...nt In order to avoid this problem we strongly recommend the following points a Carefully maintain the secrecy of the PIN b Specify a complicated PIN as long and random as you can make it c Change the...

Страница 45: ...nsion PIN extension no your extension no extension no desired feature no Dial your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial de...

Страница 46: ...amming Mode Preferred Line Assignment Incoming Select the seized line when going off hook Alternate Receiving Ring Voice Select the Calling method either ring or the other party s voice 3 1 3 Customis...

Страница 47: ...ill hear the caller talking without the phone ringing When an outside call arrives you will hear the caller talking after a preprogrammed number of rings Hands free Answerback for outside calls requir...

Страница 48: ...Deny You can deny or allow other people to pick up your calls Answering a Call from Another Telephone Call Pickup Denying Other People the Possibility of Picking Up Your Calls Call Pickup Deny If you...

Страница 49: ...nal speaker These calls can be answered from any extension Through an external speaker KX TDA100 KX TDA200 KX TDA15 KX TDA30 You can also receive a paging announcement via a speaker with this operatio...

Страница 50: ...r all incoming calls With the RELEASE button you can disconnect the line during or after a conversation or complete transferring a call Press ANSWER Talk PT ANSWER PT During a conversation Press DSS o...

Страница 51: ...n Customising Your Phone 3 1 3 Customising the Buttons Create or edit an Answer button or a Release button Press DSS PT During a conversation Press RELEASE The called party answers The other party is...

Страница 52: ...versation or after the calling party hangs up You will receive the information on the malicious call later on To request MCID Availability of this feature depends on the ISDN service of your telephone...

Страница 53: ...r And if an outside call is not answered within a specified time it is automatically disconnected If you hear an alarm tone the destination extension did not answer the call Answer the call Press DSS...

Страница 54: ...PS Press DSS DSS On hook Talk You do not have to inform the destination extension about where the call has been transferred from This can be disregarded On hook Talk Seize outside line During a conver...

Страница 55: ...arm tone fifteen seconds before a specified time period To return to the held call before the destination answers press the TRANSFER button corresponding CO ICD Group or INTERCOM button or the hookswi...

Страница 56: ...ld Dial phone number phone no Talk On hook You do not have to inform the destination extension about where the call has been transferred from This can be disregarded Dial phone number phone no PT PS T...

Страница 57: ...current mode is To hold Call Hold Holding Holding in a System Parking Zone Call Park If a call is not retrieved within a specified time you will hear an alarm as a reminder And if an outside call is...

Страница 58: ...xclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode Off hook Off hook Press DSS or dial holding extension number Off hook At the holding extension Call Hold Retrieve...

Страница 59: ...e you need to specify the parking zone number to retrieve the required call To set For simple operation you can automatically hold a call by pressing another CO ICD Group or INTERCOM button only if pr...

Страница 60: ...ed call there is no held call Confirm the stored parking zone number After you park a call you can perform other operations Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Call P...

Страница 61: ...arily PT PS During a conversation Press TRANSFER Talk to the other party Talk to the original party TRANSFER Press DSS or dial the other party s extension number Press TRANSFER extension no OR DSS OR...

Страница 62: ...ther party s extension number Talk to the other party During a conversation Press TRANSFER extension no OR DSS TRANSFER Press TRANSFER OR TRANSFER C Tone On hook SLT Dial the other party s extension n...

Страница 63: ...calls You can answer the second call by disconnecting 1 or holding 2 the current call 1 To disconnect the current call and then talk to the new party 2 To hold the current call and then talk to the ne...

Страница 64: ...the original party Then you can disconnect it and then talk to the new party again PT PS During a conversation Off hook On hook Talk to the original party Press CO or INTERCOM OR CO INTERCOM PT SLT P...

Страница 65: ...er OHCA The caller s name or number is displayed for five seconds in ten second intervals while waiting to be answered Customising Your Phone 3 1 2 Settings on the Programming Mode Call Waiting Tone T...

Страница 66: ...company To return to the original party repeat the operation In this case FLASH RECALL button on proprietary telephones is in the External Feature Access EFA mode Customising Your Phone 3 1 3 Customis...

Страница 67: ...Adding a Third Party during a Conversation Using the ISDN Service Three party Conference 3PTY by ISDN Press CONF or TRANSFER Press CONF Dial desired phone number Seize outside line before dialling ou...

Страница 68: ...es Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize outside line before dialling outside phone number Press Recall hookswitch C Tone Press CONF Press CONF Dial desir...

Страница 69: ...in the conversation You can have a conference with a maximum of eight parties comprising intercom or outside lines simultaneously Customising Your Phone 3 1 3 Customising the Buttons Create or edit a...

Страница 70: ...alarm tone before a specified timeout The originating extension will hear an alarm tone before timeout The call is disconnected when the time runs out unless the originating extension returns to the...

Страница 71: ...rence The other two parties can continue their conversation To leave a conference To complete a conversation During a three party conference PT PS Press TRANSFER TRANSFER On hook During a three party...

Страница 72: ...d party join your current outside call Only an S CO button can be used for this operation Press green S CO Ask the third party to perform the step below Press flashing green S CO within 5 seconds Duri...

Страница 73: ...outside phone number PT PS Talk with multiple parties During a conversation desired phone no Talk to the new party CONF C Tone Press ISDN Hold ISDN Hold Dial desired phone number desired phone no PT...

Страница 74: ...or edit an ISDN Hold button Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize outside line...

Страница 75: ...hers in the room while listening to the other party on the phone through the speaker or the handset The AUTO ANS MUTE or VOICE CALL MUTE button light shows the current status as follows Off Normal Fla...

Страница 76: ...rtain proprietary telephones For more details consult your dealer Hands free operation You can have a conversation in hands free mode using the SP PHONE button You can perform other tasks simultaneous...

Страница 77: ...adset You can have a conversation using a headset In this case you must select Headset on in programming mode or set the Headset button on red in advance This feature is also known as Handset Headset...

Страница 78: ...uring a Conversation 78 User Manual Customising Your Phone 3 1 2 Settings on the Programming Mode Headset Operation Select the equipment to use 3 1 3 Customising the Buttons Create or edit a Headset b...

Страница 79: ...period Busy No Answer BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Follow Me From If you fail to set the above mentioned All Cal...

Страница 80: ...umber 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Enter required number For Cancel go on hook directly after entering 0 Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter...

Страница 81: ...ter time seconds 2 digits time PT SLT PS Enter 713 On hook 1 3 7 C Tone PT SLT PS 0 1 Set Cancel OR Enter 1 to set or 0 to cancel Enter ICD Group extension number ICD Group extension no Off hook 5 6 4...

Страница 82: ...intercom calls are set to be handled differently from outside calls forwarding type forward destination we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls and...

Страница 83: ...tension is busy Call Forwarding Busy CFB When you do not answer Call Forwarding No Reply CFNR Off hook Enter 7 5 On hook Enter required number 2 3 4 Unconditional Busy No Reply PT SLT PS 7 5 your MSN...

Страница 84: ...User Manual To confirm the condition PT PS Off hook Enter 7 5 On hook 7 5 your MSN Enter your multiple subscriber number MSN Enter C Tone outside line no Enter Enter outside line number Enter 1 1 The...

Страница 85: ...is shown on the display of your telephone To set To cancel Message no Message Example 1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeti...

Страница 86: ...d value in the positions You must enter the correct number of characters as represented by the using 0 to 9 or The default messages can be changed Consult your dealer To create your personal message M...

Страница 87: ...r phone consult your manager He can clear your extension PIN Then you can set the new PIN and unlock your extension by entering it If your extension is locked by this feature it cannot perform feature...

Страница 88: ...ring a Call If the group which you paged is already being used for paging you hear a busy tone Off hook Talk Announce PT SLT PS Dial paging group number 2 digits Enter 33 Wait for an answer paging gro...

Страница 89: ...1 6 Making Answering an Announcement User Manual 89 After you go on hook the caller can talk to the person who answers the page...

Страница 90: ...ceive a paging announcement Portable station Single line telephone Proprietary telephone that is ringing or busy Proprietary telephone in Paging Deny mode Proprietary telephone in DND mode Even if the...

Страница 91: ...ies This conversation will be heard by other called parties Called parties can listen to the announcement simply by going off hook They can send a notification tone if they want to join the conversati...

Страница 92: ...e FLASH RECALL button is in the Flash Recall mode PT Press CONF During an announcement CONF PT To end a conversation with a specific party During a conversation DSS Press DSS To end a conversation wit...

Страница 93: ...ith a maximum of 4 parties including the caller Talk Caller Called Party PT During an announcement During an announcement PT SLT PS DSS Press DSS corresponding to the caller Press Recall hookswitch OR...

Страница 94: ...lled at a preset time When you go off hook to answer you will hear a special dial tone or prerecorded message To set To cancel To stop or answer the ringback On hook Enter 0 for once or 1 for daily AM...

Страница 95: ...using the soft button The alarm keeps ringing for preprogrammed seconds If you receive an incoming call during ringback the ringing starts after the ringback stops If you are having a conversation ex...

Страница 96: ...Pressing the FWD DND button fixed button while in idle status will cycle the setting as shown below 2 When in the FWD DND Setting Mode Pressing the FWD DND button fixed button while in idle status wil...

Страница 97: ...alls button including FWD DND button fixed button will indicate the setting for either outside calls or intercoms calls but not both Note The DND icon on PS display reflects the setting for outside ca...

Страница 98: ...PT refer to 3 1 2 Settings on the Programming Mode OHCA a voice announcement through the built in speaker Whisper OHCA a voice announcement through the handset To set cancel for intercom calls To set...

Страница 99: ...You can select the telephone number sent either the number of the line used or the number assigned to your extension If you select Public the calling called party sees the number of the line used sub...

Страница 100: ...an change the mode by pressing a preset COLR button while on hook The COLR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being...

Страница 101: ...an change the mode by pressing a preset CLIR button while on hook The CLIR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being...

Страница 102: ...nual 1 7 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny Some extensions may be prohibited from performing this feature Off hook On hook Enter 1 to prevent or 0 t...

Страница 103: ...phone speaker while on hook An external music source such as a radio must be connected If your extension becomes busy off hook making or receiving a call etc the music stops temporarily When you go ba...

Страница 104: ...t the line against audible notification tones such as a call waiting tone during a conversation Set this feature if your extension has a data communication device such as a computer or fax machine con...

Страница 105: ...llows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode Any extension user except the managers can check the current status by pressing the Time Se...

Страница 106: ...choose whether the parallelled single line telephone will ring to an incoming call or not Default Ring Even if No ring is selected calls can be made and answered on the single line telephone by liftin...

Страница 107: ...oming calls to a wired telephone also ring the paired PS To set To cancel Some wired telephones are prohibited from using this feature If you go off hook while your parallelled telephone is in use the...

Страница 108: ...s that have been left by other extension users Off Call Pickup Deny Allow Call Forwarding FWD Off Absent Message Off Paging Deny Allow Timed Reminder Cleared Do Not Disturb DND Off Call Waiting for in...

Страница 109: ...extension Default Log in Even if your extension is logged in you can have a specified time period wrap up time when you will not receive calls after completing a previous call This time can be used f...

Страница 110: ...og in Log out Log in Log out Specified OR All ICD Group extension no Enter ICD Group extension number or ICD Group Incoming Call Distribution Group While on hook PT PS Press Log in Log out of a specif...

Страница 111: ...red Wrap up mode In Wrap up mode Not Ready mode your extension does not receive calls through any group even if it belongs to multiple groups There may be at least one extension in the incoming call...

Страница 112: ...ing information is displayed Queuing Monitor The current date time The ICD Group extension number name The number of waiting calls The longest waiting time Call Log History The date time when cleared...

Страница 113: ...the DSS button light It can also change their Log in Log out status if needed To monitor The accumulated data is cleared shows if the number to be displayed exceeds the maximum displayable digits On...

Страница 114: ...To change the Log in Log out mode The DSS button light shows the current status as follows Off The extension is not in the group Green on Log in Ready mode Flashing green Log in Not Ready mode Red on...

Страница 115: ...utton light and forward the longest waiting call in the queue to a preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call The Hurry up button light sho...

Страница 116: ...eceive the calls from the doorphone You can open the door Doorphone Call To call from the doorphone To answer a call from the doorphone To call the doorphone Doorphone Call Opening a Door Door Open If...

Страница 117: ...prohibited from using this feature From a specified extension From any extension while talking to the doorphone The door open will be triggered for a specified time period Off hook On hook Enter doorp...

Страница 118: ...ces External Feature Access EFA In this case FLASH RECALL button on a proprietary telephone is in the External Feature Access EFA mode Regarding the service code consult your dealer Customising Your P...

Страница 119: ...You can also transfer received outside calls to a mailbox so that calling parties can leave messages If you create a Voice Mail Transfer button on your phone the transfer is done without knowing the m...

Страница 120: ...mising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button Press DSS or dial desired extension number Press Voice Mail Transfer PT PS Voice Mail Tr...

Страница 121: ...e You will hear an alarm tone while the caller is leaving a message Before operating Create a Live Call Screening LCS button Personal Programming Select the mode either Hands free or Private Personal...

Страница 122: ...r PS users Customising Your Phone 3 1 2 Settings on the Programming Mode Live Call Screening Mode Set Select the mode either monitoring the message through the speaker automatically or receiving while...

Страница 123: ...tion The Two way Record button light Two way Transfer button light or One touch Two way Transfer button light shows the current status as follows Off Not recording On Recording the conversation Press...

Страница 124: ...your Two way telephone conversations you should inform the other party that the conversation is being recorded Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Two way Record but...

Страница 125: ...ension number or One touch Dialling memory etc on the new extension This feature is also known as Walking Station To set Your previous extension will get the old settings of your new extension This fe...

Страница 126: ...arrives the oldest call is deleted You can modify the logged telephone number When the Call Log button light turns on there is a call which you did not answer The following information is logged Call...

Страница 127: ...the log information Press Call Log or Up or Down until desired party appears Call Log OR Press TRANSFER TRANSFER Off hook While confirming the log information Display PT Press Call Log or Up or Down...

Страница 128: ...ohibit access to your logged information Refer to 3 1 2 Settings on the Programming Mode You can also have a Call Log button for an ICD Group Incoming Call Distribution Group If a call arrives while y...

Страница 129: ...ing an extension PIN Personal Identification Number so that you can prohibit access to your logged information Refer to 3 1 2 Settings on the Programming Mode If a call arrives while you are using the...

Страница 130: ...Characters The display order is as follows One time Personal Speed Dialling Directory Two times System Speed Dialling Directory Three times Extension Number Directory To cancel or exit press the CANC...

Страница 131: ...available for each button Table 1 or Table 2 can be programmed Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available For a PS user refer to Op...

Страница 132: ...y Telephone 132 User Manual Table 1 Standard mode Times Buttons 1 2 3 1 4 5 6 7 8 9 2 3 4 5 6 7 8 9 A D G J M P T 1 B C a b c 2 E F d e f 3 H I g h i 4 K L j k l 5 N O m n 6 o Q R S p q r s 7 U V t 8...

Страница 133: ...ne User Manual 133 Table 2 Option mode Times Buttons 1 2 3 1 4 5 6 7 8 9 2 3 4 5 6 7 8 9 A D G J M P T W B C a b c E F d e f H I g h i K L j k l 5 N O m n o Q R S p q r s U V t u v X Y w x y 9 0 1 0 1...

Страница 134: ...Option mode for CE model Times Buttons 1 2 3 1 4 5 6 7 8 9 2 3 4 5 6 7 8 9 A D G J M P T W B C a b c E F d e f H I g h i K L j k l 5 N O m n o Q R S p q r s U V t u v X Y w x y 9 0 1 0 10 11 12 13 14...

Страница 135: ...1 11 Using a Display Proprietary Telephone User Manual 135 Table 2 Option mode for GR model Times Buttons 1 2 3 1 4 5 6 7 8 9 2 3 4 5 6 7 8 9 A H K N T X 1 B 2 E Z 3 I 4 M 5 O 6 P 7 Y 8 9 0 0 Space...

Страница 136: ...1 11 Using a Display Proprietary Telephone 136 User Manual Table 2 Option mode for RU model Times Buttons 1 2 3 1 4 5 6 7 8 9 2 3 4 5 6 7 8 9 0 10 Space 11...

Страница 137: ...sy or There is No Answer Group Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Directed Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Doorphon...

Страница 138: ...1 11 Using a Display Proprietary Telephone 138 User Manual...

Страница 139: ...User Manual 139 Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX...

Страница 140: ...ck unlock other extensions Remote Extension Lock This feature is also known as Remote Station Lock Control Changing the Settings of Other Extensions If your extension is unlocked by the Remote Extensi...

Страница 141: ...lso change it manually Manual enables to change a mode in manual as follows To change the time mode Day Night Lunch Break To select the time service switching mode Automatic Manual PT PS Press Time Se...

Страница 142: ...follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode The Time Service Switching Mode Automatic Manual button light shows the current status as...

Страница 143: ...estriction level is changed to the preprogrammed level of Toll Restriction Call Barring button Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Toll Restriction Call Barring butto...

Страница 144: ...external speakers To select and start stop the background music KX TDA100 KX TDA200 KX TDA15 KX TDA30 PT SLT PS Off hook On hook Enter 35 BGM no OR 0 Enter BGM number 1 digit or 0 to stop 5 3 externa...

Страница 145: ...nsion group or outside party without operator assistance 2 Incoming Call Distribution Group message Used to greet and guide callers to an incoming call distribution group 3 Timed Reminder message Used...

Страница 146: ...e Enter BGM port number 1 digit BGM port no Press CONF 3 6 AUTO DIAL STORE CONF Progress Tone C Tone C Tone C Tone Enter OGM floating extension number OGM floating extension no PT On hook Off hook Ent...

Страница 147: ...User Manual 147 To clear the message Record voice messages only avoid the recording of music PT Off hook 0 Enter 36 Enter 0 On hook 6 3 Progress Tone C Tone Enter OGM floating extension number OGM fl...

Страница 148: ...2 1 Control Features 148 User Manual...

Страница 149: ...ser Manual 149 Section 3 Customising Your Phone System This chapter shows you how to customise your individual telephone or PBX according to your needs Find the desired setting and program as necessar...

Страница 150: ...Call Screening LCS 2 Prohibiting other people from seeing your personal directory and call log Directory and Call Log Lock 3 Using the same settings as your extension at other extensions Walking Exten...

Страница 151: ...nts a Carefully maintain the secrecy of the PIN b Specify a complicated PIN as long and random as you can make it c Change the PIN frequently Valid numbers for an extension PIN are 0 through 9 If the...

Страница 152: ...PS refer to Operating Instructions for PS Item Programming Input Selection Parameter Your extension information PT The display shows the PBX number slot number and port number example PS The display s...

Страница 153: ...you like to turn on the display backlight of the KX T7633 KX T7636 Display Backlight Selection 1 Yes ON in use Yes always ON No always OFF Would you like to dial a preset number simply by going off ho...

Страница 154: ...e The longest ringing line when multiple calls arrive CO button no 01 36 2 or An assigned outside button How do you prefer to receive an intercom call Alternate Receiving Ring Voice 1 Ringing Tone Cal...

Страница 155: ...mode LCS Mode Set After Answering No Stop recording Yes Keep recording Do you prefer to receive call waiting for outside calls No No tone Yes Tone Which type of call waiting for intercom calls do you...

Страница 156: ...No Answer Forwarded when you do not answer or when your extension is busy To set the timer for No Answer and Busy No Answer FWD N A Timer 0 120 seconds Default 15 seconds Should you prohibit other peo...

Страница 157: ...o change a stored extension PIN to new one To prevent other people from using your telephone Extension Lock extension PIN max 10 digits To unlock extension PIN max 10 digits To lock To prevent other p...

Страница 158: ...wing points a Carefully maintain the secrecy of the PIN b Specify a complicated PIN as long and random as you can make it c Change the PIN frequently After the programme number is entered the programm...

Страница 159: ...dialling no PROGRAM PAUSE OR Enter 10 and then press ENTER Or press STORE 0 1 OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE Press Left or Right to select a desired part Press CLEAR CLEAR...

Страница 160: ...lelled Telephone Paired SLT will ring Forced Answerback Selection Disable Live Call Screening Mode Set Hands free mode LCS Mode Set After Answering Stop recording Call Waiting Selection Intercom Outsi...

Страница 161: ...u do not desire that the Call Waiting FWD DND or Hot Line to be cleared by this feature please ask your dealer Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE OR PROGRAM PAUSE OR PROGRAM PAUSE Pre...

Страница 162: ...L CO Group CO G CO Outside line group no 2 digits Single CO S CO Outside line no 3 digits Direct Station Selection DSS Extension no One touch Dialling 1 Desired no max 32 digits Incoming Call Distribu...

Страница 163: ...l Park Parking zone no 2 digits Call Park Automatic Park Zone Call Log 3 Call Log for ICD Group 3 Incoming call distribution group extension no Log in Log out Log in Log out of a specified group Incom...

Страница 164: ...group extension no Live Call Screening LCS 7 Voice Mail Transfer 7 Voice mail floating extension no 1 FLASH RECALL PAUSE SECRET INTERCOM and T Transfer can also be stored If you do not want to display...

Страница 165: ...th the Navigator key Up or Down instead of entering a number Available tone types vary depending on the telephone you are using KX T7600 series except KX T7665 Tone types 01 to 30 are available KX T76...

Страница 166: ...ther Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display over 2 lines e g KX T7636 Manager Password To enter pr...

Страница 167: ...code Verified code Charge Viewing call charges for each outside line Outside line no 3 digits Assigning a charge rate for each outside line group Outside line group no 2 digits Charge rate Clearing al...

Страница 168: ...PIN of the PBX there will be a risk that they will make fraudulent phone calls using the telephone line and the cost will be charged to your own account In order to avoid this problem we strongly rec...

Страница 169: ...tension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display over 2 lines e g KX T7636 System Password To enter programming mode the system password max 10...

Страница 170: ...Fixed Buttons Function T7600 T7200 T7400 T7500 PREVIOUS PREV NEXT STORE ENTER None Back to Previous Menu CANCEL SHIFT PROGRAM END SELECT FLASH CLEAR SECRET REDIAL SP PHONE FWD DND CONF AUTO DIAL STOR...

Страница 171: ...ming mode 2 Programming You can enter each programme number 3 digits 3 Exiting the mode To exit the programming mode at any time lift the handset To exit the programming mode at any time lift the hand...

Страница 172: ...year 00 99 year Enter hour 01 12 hour Enter minute 00 59 minute To end Press ENTER 0 0 0 Press ENTER END HOLD Press END Press NEXT Select AM or PM AM PM Press Right SELECT AUTO ANS MUTE MESSAGE Press...

Страница 173: ...gits divide the number and store it into a speed dialling number FLASH RECALL PAUSE and SECRET INTERCOM can also be stored If you do not want to display the stored number when making a call press the...

Страница 174: ...extension The leading number s should be the same as the number s assigned for Flexible Numbering Consult your dealer A duplicate entry is invalid Press ENTER Enter 002 Press ENTER Enter system speed...

Страница 175: ...ful if you want to know who is calling or who you are calling when making an intercom call using the directory To enter characters refer to Entering Characters Press ENTER Enter 004 Press ENTER Press...

Страница 176: ...3 3 Customising Your System System Programming 176 User Manual...

Страница 177: ...User Manual 177 Section 4 Appendix This chapter provides the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer...

Страница 178: ...The Intercom line was not seized The seized line when going off hook was changed by personal setting 3 1 2 Settings on the Programming Mode In the manual going off hook means an Intercom line is seize...

Страница 179: ...is required for outside calls 1 2 1 Basic Calling 3 1 3 Customising the Buttons I cannot remember the feature numbers Ask your dealer to change the feature numbers for easier use While talking to an...

Страница 180: ...he External Background Music BGM I do not want to display a number which is stored in memory Conceal the number Storing Names and Numbers 3 1 3 Customising the Buttons I want to confirm my extension n...

Страница 181: ...dle outside line in the specified outside line group automatically Outside Line Group Access 8 outside line group no 2 digits outside phone no Making a Call to a Private Network TIE Line Access 7 priv...

Страница 182: ...code verified code PIN phone no 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA Calling through DISA To an extension In All Security Mode only your extension no v...

Страница 183: ...1 4 2 Holding a Call To hold Call Hold To retrieve a call Call Hold Retrieve 50 To retrieve a call Call Hold Retrieve Specified with a held line number 53 outside line no which is held 3 digits Specif...

Страница 184: ...99 second To set cancel Call Forwarding FWD for your Incoming Call Distribution Group Both Calls 714 1 Set ICD Group extension no phone no 0 Cancel ICD Group extension no Outside Calls 715 Intercom Ca...

Страница 185: ...32 broadcasting group no 1 digit 1 7 1 Setting the Alarm Timed Reminder 760 To set 12H 1 hour minute 0 AM 1 PM 0 once 1 daily 24H 1 hour minute 0 once 1 daily To cancel 0 1 7 3 Receiving Call Waiting...

Страница 186: ...Override Deny 733 To prevent 1 To allow 0 1 7 8 Turning on the Background Music BGM 751 To set KX TDA100 KX TDA200 BGM no 1 digit KX TDA15 KX TDA30 1 To cancel 0 1 7 9 Protecting Your Line against Not...

Страница 187: ...s Connected Doorphone Call 31 doorphone no 2 digits Opening a Door Door Open 55 doorphone no 2 digits 1 9 2 If a Host PBX is Connected Accessing External Services External Feature Access EFA 60 servic...

Страница 188: ...TDA15 KX TDA30 10 1 2 1 5 Recording Outgoing Messages OGM 36 To record 1 OGM floating extension no To play back 2 OGM floating extension no To record from an external BGM MOH port KX TDA100 KX TDA200...

Страница 189: ...Back the Caller Who Left an Indication Message Waiting To leave 4 Monitoring Another Extension Call Monitor 5 Reserving a Busy Line Automatic Callback Busy Setting Callback on an ISDN Line Completion...

Страница 190: ...t is This Tone 4 3 1 What is This Tone While on hook When going off hook Ring Tones The following tones are programmable allowing recognition of call type Outside Intercom or Doorphone Tone 1 Tone 2 T...

Страница 191: ...ide Deny Hot Line Timed Reminder Tone 3 After pressing TRANSFER or Recall hookswitch to hold a call temporarily e g Call Splitting While a called PS is being searched When Account Code Entry is perfor...

Страница 192: ...ll waiting tone Tone 2 A call is on hold longer than the specified time Warning Tone This tone is sent 15 10 and 5 seconds before the specified time for disconnection Confirmation Tones Tone 1 The fea...

Страница 193: ...4 3 What is This Tone User Manual 193 Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold 1 s...

Страница 194: ...Busy or There is No Answer 1 11 1 Using the Call Log 1 11 2 Using the Directories Adding a Third Party during a Conversation Using the ISDN Service Three party Conference 3PTY by ISDN When You Use a P...

Страница 195: ...ersation Broadcasting KX TDA30 KX TDA100 KX TDA200 only Changed Contents 1 11 1 Using the Call Log 1 11 2 Using the Directories Adding a Third Party during a Conversation Using the ISDN Service Three...

Страница 196: ...4 4 Revision History 196 User Manual...

Страница 197: ...User Manual 197 Index...

Страница 198: ...ibution Group 81 Call Forwarding to Voice Mail Voice Mail Integration 119 Call Hold 57 183 Call Hold Retrieve 58 183 Call Log 19 163 Call Log for ICD Group 19 163 Call Monitor 38 189 Call Park 19 59 1...

Страница 199: ...Hands free Answerback 47 Hands free operation 76 Headset 20 164 Headset Operation 77 156 HOLD 16 Holding 57 Holding a Call 57 Holding in a System Parking Zone Call Park 59 Hot Line 28 181 How to Follo...

Страница 200: ...layed on the Called Party s Tele phone Calling Line Identification Restriction CLIR 101 Preventing Your Telephone Number Being Displayed on the Caller s Telephone Connected Line Identification Restric...

Страница 201: ...he External Background Music BGM 144 Two way Record 20 123 164 Two way Transfer 20 123 164 U Unattended Conference 70 Using a Display Proprietary Telephone 126 Using a Navigator Key Jog Dial Volume Ke...

Страница 202: ...nual is copyrighted by Panasonic Communications Co Ltd PCC You may print out this manual solely for internal use with this model Except above you may not reproduce this manual in any form in whole or...

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