1.9.2 Monitoring and Controlling the Call Status of an Incoming
Call Distribution Group (Incoming Call Distribution Group Monitor)
–
Monitoring the Status of Waiting Calls
–
Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other extensions in
an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show
as follows:
<Display>
Date/Time &
extension no.
<DSS>
Busy Status Monitor
Initial Display
<Display>
Queuing Monitor
<DSS>
Busy Status Monitor
Monitoring the
Call Status
<Display>
Call Log History
<DSS>
Busy Status Monitor
<Display>
Queuing Monitor
<DSS>
Log-in/Log-out Monitor
Monitoring the Call Status
and Log-in/Log-out Status
"
SPRVS
"
"
EXIT
"
"
EXIT
"
"
LOG
"
"
EXIT
"
739
ICD Group: Incoming Call Distribution Group
ICD Group
extension
no.
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming
call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
•
The current date/time
•
The ICD Group extension number/name
•
The number of waiting calls
•
The longest waiting time
<Call Log History>
•
The date/time when cleared at last time
•
The total number of received calls
•
The number of overflowed calls
•
The number of unanswered calls
•
The average waiting time of queuing calls
140
User Manual
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
Содержание KX-TDA100D
Страница 14: ...14 User Manual Table of Contents...
Страница 116: ...After you go on hook the caller can talk to the person who answers the page 116 User Manual 1 7 1 Paging...
Страница 126: ...This step can be omitted 126 User Manual 1 8 2 Refusing Incoming Calls Do Not Disturb DND...
Страница 168: ...Table 1 Standard mode 168 User Manual 1 13 2 Using the Directories...
Страница 169: ...Table 1 Standard mode for RU model User Manual 169 1 13 2 Using the Directories...
Страница 170: ...Table 2 Option mode 170 User Manual 1 13 2 Using the Directories...
Страница 171: ...Table 2 Option mode for CE model User Manual 171 1 13 2 Using the Directories...
Страница 172: ...Table 2 Option mode for RU model 172 User Manual 1 13 2 Using the Directories...
Страница 174: ...174 User Manual 1 13 3 Accessing System Features System Feature Access...
Страница 232: ...232 User Manual 4 3 1 What is This Tone...
Страница 233: ...Index User Manual 233...
Страница 239: ...User Manual 239 Notes...