1.19 Voice Mail Features
140
Feature Guide
User Manual References
3.1.2 Settings on the Programming Mode
1.19.3 Voice Mail DTMF Integration
Description
A Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provide
Voice Mail (VM) and Automated Attendant (AA) services when connected to the SLT ports of this PBX.
Connecting a VPS to the PBX via SLT ports is called "DTMF Integration" because the VPS and PBX
communicate with each other by sending analog DTMF tones. For more information, refer to the
documentation provided with your VPS.
1.
Voice Mail (VM) Service
Allows callers to leave voice messages for specific parties, such as an extension user or an incoming
call distribution (ICD) group. Extension users can then listen to the messages left in their mailboxes at
their convenience.
2.
Automated Attendant (AA) Service
Allows your VPS to answer calls and direct callers to dial a number in order to connect themselves to
the desired party. ("Enter the extension number of the desired party.")
VM Service
1.
Accessing a Mailbox
There are two methods in which a call can reach an extension's mailbox. In the first method, the caller
must dial a mailbox number. In the second method, the PBX sends DTMF tones to the VPS to indicate
which mailbox should be accessed (
Follow on ID
).
Method 1:
1.
An incoming CO line call is directed to a VM (DTMF) group.
2.
The caller listens to an outgoing message (OGM) which directs the caller to dial a mailbox number.
("Press 101 to leave a message for Sales. Press 102 to leave a message for Support.")
3.
The caller dials a mailbox number and then hears the called party's personal greeting. ("Please
leave a message for our Sales team.")
4.
The caller leaves a message and hangs up.
Method 2 (Follow on ID):
1.
An incoming CO line call is directed to an extension or ICD group.
2.
The PBX redirects the call to a mailbox via:
a)
Call Forwarding (FWD)
b)
Intercept Routing
c)
Call Transfer
The PBX sends the appropriate DTMF tones to the VPS so that the caller does not need to dial a
mailbox number.
3.
The caller hears the called party's personal greeting. ("Please leave a message for our Sales
team.")
Содержание KX- TAW848
Страница 5: ...Feature Guide 5 V VM Voice Mail VPS Voice Processing System X XDP eXtra Device Port ...
Страница 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Страница 60: ...1 5 Making Call Features 60 Feature Guide User Manual References 1 2 1 Basic Calling ...
Страница 167: ...Feature Guide 167 Section 2 System Configuration and Administration Features ...
Страница 182: ...2 2 System Configuration Software 182 Feature Guide 3 2 2 Manager Programming ...
Страница 196: ...2 4 Fault Recovery Diagnostics 196 Feature Guide ...
Страница 197: ...Feature Guide 197 Section 3 Programming Instructions ...
Страница 232: ...3 3 PT Programming 232 Feature Guide ...
Страница 233: ...Feature Guide 233 Section 4 KX TAW848 Maintenance Console Operating Instructions ...
Страница 545: ...4 14 ARS 8 Feature Guide 545 Feature Guide References 1 9 1 Automatic Route Selection ARS ...
Страница 568: ...4 16 Maintenance 10 568 Feature Guide ...
Страница 569: ...Feature Guide 569 Section 5 Appendix ...
Страница 577: ...Feature Guide 577 Index ...
Страница 583: ...Index Feature Guide 583 ...