Panasonic KX-NS300CN, Руководство по программированию ПК

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Item Description
End Time The end time of the call. (HH:MM:SS)
Result The processing result. (Answered/Abandoned/Overflowed)
ICDG The incoming ICD Group number.
Answering Agent The answering member. (Extension Name/Extension Number)
Talk Time The talking time. (HH:MM:SS)
Wait Time The waiting time. (HH:MM:SS)
Trunk The incoming trunk group number.
Caller ID/CLIP The caller’s number.
3.
Reports can be outputted in the following 2 ways.
•
Export : Click the Export button to output the report to a local PC as a file.
•
Print : Click the Print button to print the report.
4.
Click the Close button to close the ACD Report - Call Report screen.
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Call—Filter Settings—Select Group
Follow the procedure below to select the target group for creating a report.
1.
Click the Select button.
2.
Click the ICD group name you want to analyse from the ICD group names displayed on the Available
Group for ACD Report window. (Maximum 64 groups displayed)
3.
Click ==> to move the ICD group you selected in step 2 to the Selected Group for ACD Report window.
(Maximum 64 groups)
To delete an ICD group from the
Selected Group for ACD Report window, click the ICD group name,
and then click <== .
4.
Click OK .
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Call—Filter Settings—Select Period
Specifies the target period for the report.
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
*1
*1
If Custom Period is selected, set Start Date / Start Time / End Date / End Time also.
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
162 PC Programming Manual
8.4.2 Users—ICDG Management—ACD Report