2.2.2.10 Supervisory Feature (ACD)
Description
By specifying an ACD supervisor for extension users, the ACD supervisor can check and analyse the operating
conditions of an ICD group. This is done by monitoring the current condition of the ICD group, and by collecting
and analysing statistical ACD report information.
Feature
Description
ICDG Management–Group
Monitor
The ACD supervisor can monitor the condition of up to 4 ICD
groups on the same screen by specifying monitoring
conditions. Furthermore, the ACD supervisor can manage up
to 64 ICD groups.
ICDG Management–ACD Report
The ACD supervisor can analyse the monitoring result as
follows:
•
Filter: Filters the monitoring result according to Group,
Agent and Call.
•
View Report: Displays the filtered monitoring result in a
format that is easy to analyse (graph, file export, or print).
The screen of a user set as an ACD supervisor is displayed as follows. There are 2 modes – Simple Mode and
Standard Mode – and the displayed information is different depending on the mode.
Group Monitor can be displayed in full screen mode. To enable this feature, match the resolution of your display
to the Full Screen Display (pixels) resolution setting. For details, refer to "8.4.1 Users—ICDG
Management—Group Monitor" in the PC Programming Manual.
[Group Monitor Example]
Standard Mode
74
Feature Guide
2.2.2 Incoming Call Distribution Group Features
Содержание KX-NS300
Страница 14: ...14 Feature Guide Table of Contents ...
Страница 15: ...Section 1 For Your Safety Feature Guide 15 ...
Страница 18: ...18 Feature Guide 1 1 1 For Your Safety ...
Страница 19: ...Section 2 Call Handling Features Feature Guide 19 ...
Страница 40: ...PT Programming Manual References 720 Doorphone Call Destination 40 Feature Guide 2 1 2 Internal Call Features ...
Страница 57: ... 632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features ...
Страница 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features ...
Страница 174: ...Feature Guide References 2 21 2 Flexible Buttons 174 Feature Guide 2 11 6 Flash Recall Terminate ...
Страница 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold ...
Страница 228: ...User Manual References 1 7 1 Paging 1 7 2 Answering Denying a Paging Announcement 228 Feature Guide 2 17 1 Paging ...
Страница 321: ...2 1 4 Turning on the External Background Music BGM Feature Guide 321 2 30 1 Background Music BGM ...
Страница 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM ...
Страница 325: ...Section 3 Unified Messaging System Feature Guide 325 ...
Страница 375: ...Section 4 Network Features Feature Guide 375 ...
Страница 464: ...464 Feature Guide 4 3 6 Network ICD Group ...
Страница 465: ...Section 5 System Configuration and Administration Features Feature Guide 465 ...
Страница 506: ...Feature Guide References 6 1 Capacity of System Resources 506 Feature Guide 5 2 4 Portable Station PS Features ...
Страница 560: ...560 Feature Guide 5 6 7 PING Confirmation ...
Страница 561: ...Section 6 Appendix Feature Guide 561 ...
Страница 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx ...
Страница 579: ...Feature Guide 579 Notes ...