7.1 Troubleshooting
7.1.1 Installation
PROBLEM
PROBABLE CAUSE
SOLUTION
You cannot make/receive
calls via an IP network.
•
DSP card malfunction
•
Replace the corresponding card.
•
Mother board
malfunction
•
Replace the mother board (be sure to turn
off the PBX when replacing).
•
Not enough activation
keys
•
Purchase additional activation key codes.
Please consult a certified dealer for
details.
•
Poor connection
•
Make sure that an 8-pin twisted pair cable
is used for connection.
•
Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m in length.
•
Make sure that a straight cable is used for
connection to a switching hub.
•
Network malfunction
•
Make sure that all network devices in use
are switched on.
•
Make sure that there is no unwanted
firewall in the IP network.
IP-PTs/SIP phones do not
operate.
•
DSP card malfunction
•
Replace the corresponding card.
•
Mother board
malfunction
•
Replace the mother board (be sure to turn
off the PBX when replacing).
•
Not enough activation
keys
•
Purchase additional activation key codes.
Please consult a certified dealer for
details.
•
IP-PT/SIP phone not
registered
•
Register the corresponding IP-PT/SIP
phone.
•
IP-PT/SIP phone
malfunction
•
Replace the IP-PT/SIP phone.
•
Poor connection
•
Make sure that an 8-pin twisted pair cable
is used for connection.
•
Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m in length.
•
Make sure that a straight cable is used for
connection to a switching hub.
•
Network malfunction
•
Make sure that all network devices in use
are switched on.
•
Make sure that the IP-PT/SIP phone is not
blocked by the firewall or other network
devices.
320
Installation Manual
7.1.1 Installation
Содержание KX-NS1000
Страница 40: ...40 Installation Manual 1 4 Data Security ...
Страница 76: ...76 Installation Manual 2 3 3 System Capacity ...
Страница 108: ...108 Installation Manual 3 1 3 Using CTI Applications ...
Страница 191: ...Example KX NT346 Ethernet Straight Cable To a PC Installation Manual 191 4 11 2 LAN Connections for IP Telephones ...
Страница 267: ...the priority Installation Manual 267 5 8 3 Setting LLDP Parameters ...
Страница 312: ...312 Installation Manual 5 12 Automatic Configuration of Mailboxes ...
Страница 318: ...318 Installation Manual 6 2 Methods of Stacking PBXs ...
Страница 332: ...332 Installation Manual 7 1 6 Troubleshooting by Error Log ...
Страница 400: ...400 Installation Manual 8 6 26 WAN Port Mirroring ...
Страница 414: ...414 Installation Manual 9 3 7 PCMPR Software File Version 004 1xxxx ...