7. Help
52
7.3.5 Copying
7.3.6 Using an answering machine
I cannot select the desired
receiving mode.
L
If you want to set FAX ONLY mode or TEL/FAX mode:
–
select the desired mode using feature #77 (page 44), and press
{
AUTO ANSWER
}
repeatedly to turn ON the
{
AUTO
ANSWER
}
light.
L
If you want to set TEL mode:
–
press
{
AUTO ANSWER
}
repeatedly to turn OFF the
{
AUTO
ANSWER
}
light.
Problem
Cause & Solution
Problem
Cause & Solution
The unit will not make a
copy.
L
You cannot make a copy during programming. Make the copy after
programming.
L
The document was not fed into the unit properly. Re-insert the
document.
L
Recording paper is not installed or the unit has run out of paper.
Install paper (page 16).
A black line, a white line or
smudge appears on the
copied document.
L
The glass or rollers are dirty with correction fluid, etc. Clean them
(page 60). Please do not insert a document before correction fluid
has dried completely.
The printing quality is
poor.
Original
Copy
L
Some paper has instructions recommending which side to print on.
Try turning the paper over.
L
You may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
L
The remaining toner is low. Replace the toner cartridge (page 54).
L
We recommend you replace the drum unit every fourth time you
replace the toner cartridge (page 54). To check the drum life and
quality, please print the printer test list (page 62).
L
The toner save mode of feature #79 is ON (page 45).
Problem
Cause & Solution
I cannot receive
documents automatically.
L
Your greeting message on the answering machine is too long.
Shorten the message. Record a message up to 10 seconds long.
L
The answering machine rings too many times. Set to 1 or 2 rings.
I cannot receive voice
messages.
L
Check if the answering machine is turned ON and connected to the
fax machine properly (page 37).
L
Set the number of rings on the answering machine to 1 or 2.
I cannot retrieve recorded
voice messages on the
answering machine from
a remote location.
L
You did not program your remote access code into your fax
machine correctly. Program the same code that is programmed on
the answering machine on the fax machine with feature #12 (page
42).
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