HANDLING INCOMING CALLS
Assign an account code
Answer a call ringing at someone else’s phone in your call pickup group
Answer a call ringing another extension
0
OPER
7
PRS
4
GHI
ringing extension number
Place a call on hold (and then retrieve it)
(talk)
hook flash
hook flash
Answer a second call and toggle between the two calls
(talk)
hook flash
(talk)
hook flash
Retrieve a call that has been placed on Floating Hold
Supervise the transfer of a call to an extension or outside number
Transfer a call to an extension or outside number without supervising the call
Transfer a call to a busy extension
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