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Features
Description
Incoming Call Queue
Monitor
The supervisor extension can monitor the status of calls waiting in the queue
to be answered.
(
®
1.3.37 ICD Group Features—Incoming Call Queue Monitor)
Log-in/Log-out Monitor and
Remote Control
The supervisor extension can monitor the Log-in/Log-out status of the ICD
group members with the lights of corresponding DSS buttons. The supervisor
extension can change their Log-in/Log-out status by pressing the
corresponding DSS button.
(
®
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
Call Log History
The supervisor extension can confirm the incoming call log for the ICD group.
(
®
1.3.36 ICD Group Features—Call Log History for ICD Group)
Using these features, for example, if extension 101 is logged out but the user is at his extension, and Incoming
Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status
of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
The following chart shows the flow of supervisory displays and access operations:
Initial Display
Incoming Call
Queue Monitor
"
SPRVS
"
"
EXIT
"
"
EXIT
"
"
LOG
"
"
EXIT
"
739
ICD Group
extension
no.
Call Log History
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
JAN.31 08:10AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT
Log-in/Log-out Monitor
With
The lights of DSS buttons for the ICD group members
indicate their Log-in/Log-out status as follows:
OFF
: Out of the ICD group.
Green on
: Log-in mode (ready to answer calls).
Flashing green
: Log-in mode (not ready to answer calls).
Red on
: Log-out mode.
JAN.31 08:10AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT
LOG
SPRVS
--- Date and time
--- Floating extension number/name of ICD group
--- The number of queued calls
--- The longest queuing time
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- The number of lost calls
--- Average queuing time
JAN.31 08:10AM FRI
PROG INFO
RING
MENU
96
Operating Manual
Document Version 2008-10
1.3.41 ICD Group Features—Supervisory
Содержание HYBRID IP-PBX KX-TDA100
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