Section 3 - Limited Warranty Exclusions - Specifically excluded from the warranty are:
•
All consumable items; such as screen protection films, logo badges, labels, cleaning cloths, carry cases,
manuals, cables, straps, belts, holsters, tethers, and harnesses and any other options and accessories not
listed above or covered under a separate warranty.
•
The Warranty excludes 3 or less faulty pixels on the LCD screen.
•
Failures related to the product operating system, solid state drive image, software setup, software program,
virus, other program(s) or file(s) on any drive or in any computer memory location.
•
Failures due to BIOS settings or changes, as well as any cosmetic or physical damage to the unit.
•
Any unit or device with a missing or altered model number or serial number label.
•
Cosmetic damage or any damage which occurs in shipment.
•
Failures which are caused by products not supplied by Panasonic or not certified by Panasonic (as Toughbook
Certified) will not be covered under standard, Protection Plus or Ultimate Care warranties.
•
Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the
unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification,
use not in accordance with product use instructions.
•
Failures due to service by anyone other than a Panasonic Authorized Service Provider.
•
Failures caused by improper installation of options or accessories or due to integration performed by any
company other than Panasonic or a Panasonic Authorized Service Center.
•
Damage, failure, or loss due to the unit being stolen, lost, misplaced, or used by anyone other than the original
purchaser.
•
Damage that is attributable to acts of God.
•
* Protection Plus and Ultimate Care warranty program provide protection against accidental damage. Neither
program is intended to provide product refurbishment due to normal wear and tear through normal use.
•
* Customers who have twenty (20) or more units requiring service are required to contact Panasonic at
800-527-8675 and request Field Engineering assistance to coordinate higher volume repairs.
This limited warranty only covers failures due to defects in materials or workmanship which occur during normal
use of the Product. If a Product unit is sent to a Panasonic Authorized Service Center and no hardware failure
is found, the customer will be billed for labor to correct a software issue or reimage the applicable Hard Disk, or
Solid State Drive plus shipping and applicable administrative fees at the current rates set by Panasonic.
While we anticipate use of our products in certain environments such as nuclear equipment/systems, air traffic
control equipment/systems, aircraft equipment/systems (as defined in
), medical devices or accessories (as
defined in
), medical treatment diagnosis image display, life-support system, or other equipment/devices/
systems that are involved with ensuring human life or safety, we do not allow users to integrate our product such
that it becomes an integral part of the systems found in these environments. Panasonic will not be responsible
for any liability resulting, and in any way for any damages or loss resulting from the use of this product arising
out of the foregoing uses.
*1
Aircraft equipment/systems include Electric Flight Bag (EFB) systems are defined by FAA AC120-76D or EASA Commission Regulation
(EU) No 965/2012.
*2
As defined by the Regulation (EU) 2017/745 Medical Device Regulation.
Panasonic cannot guarantee any specifications, technologies, reliability, safety (e.g. flammability/smoke/toxicity/
radio frequency emission, etc.) requirement related to aviation standards that exceed the specifications of our
COTS products.
Other Limits and Exclusions:
There are no other express warranties except as listed above.
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Operating Instructions - Reference Manual
Appendix