14
English
Troubleshooting
Problem
Possible cause
Action
The charge status lamp does
not turn on.
You have just purchased the toothbrush or
have not used it for a while.
The toothbrush may not blink or turn on for several
minutes after starting to charge it, however it will
turn on if you continue to charge it. If it continues
to blink after a while, contact an authorized
service center for repair.
The charge status lamp is
blinking rapidly.
(Twice every second)
The temperature is too low or high while
charging.
Charge the toothbrush within the recommended
charging temperature of 5 °C to 35 °C. If it
continues to blink even when charging within the
recommended charging temperature, contact an
authorized service center for repair.
The toothbrush can be used
only for several minutes, even
if it is charged.
The charging time is short.
Charge the toothbrush for 17 hours or longer.
(See pages 8 and 9.)
The main unit does not stand straight on the
charger.
Stand the main unit so the bottom is in contact
with the charging section of the charger, and
check that the charge status lamp comes on.
The rechargeable battery has reached its
operating life.
(Approx. 3 years)
Contact an authorized service center for repair.
The toothbrush does not
operate without the battery
capacity lamp blinks.
The toothbrush does not
operate.
The temperature is too low or high while
using it.
Use within the recommended usage temperature
of 5 °C to 35 °C.
The toothbrush stops operating
every once in a while.
The “30‑second brushing notification timer
function” is in operation.
(See page 10.)
This is not a malfunction.
Continue using it.
The vibration increases
gradually when pressing the
power switch.
The “Soft start function” is in operation.
(See page 9.)
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