GB43
English
Troubleshooting
Problem
Cause and Remedy
Motor Noises
• It sounds and feels like the massage heads are straining to get over wrinkles in the cloth.
• There is operational noise of kneading or tapping actions.
• There is a creaking noise when the massage heads are in operation.
• There is a rattling sound when the massage heads move up or down.
• The belt can be heard rotating.
• The motor groans when it comes under load.
• There is a strange sound when the massage heads move in and out.
• There is a noise when I sit down.
• There is a noise when the comfort cushion moves over the armrest when the seat is reclining.
• There is a rubbing sound produced by the massage heads rubbing on the seat fabric.
• There is a noise of discharging air.
• There is operational noise when applying air pressure.
• The legrest rattles.
• There is a humming sound from the pump.
• There is operational noise of valves under the seat.
• There is an unstable sound when air escapes during the leg stretch.
These sounds are perfectly normal and will not have any effect on the operation of the unit.
The massage heads stop during operation.
(All the displays and buttons on the controller will flash and then turn off.)
If excessive force is applied to the massage heads during operation, in the interests of safety the massage heads may stop moving.
If all markings and buttons on the controller start to flash, which is extremely unusual, turn off the power switch, wait for
approximately 10 seconds and then turn the power switch on again.
If the massage heads stop again, position yourself so that your back is not completely in contact with the backrest. (Caution should
be exercised particularly when used by persons weighing 100 k
g
or more.)
It is not possible to recline the unit.
The legrest cannot be raised or lowered.
(All the displays and buttons on the controller will flash and then turn off.)
If the unit encounters an obstacle or if excessive force is exerted on it during operation, in the interests of safety the unit will come
to a stop.
When all displays and buttons are flashing and the backrest or the legrest has stopped, turn off the power of the unit once, turn
“on” the power again after approximately 10 seconds, and then operate the unit.
The massage heads do not come up to the shoulder or neck.
If your head does not contact with the pillow or your back does not contact with the backrest, the shoulder position may be
detected as lower than the actual position during the body scanning. Sit on the seat in the deepest position and put your head on
the pillow, and then repeat the operations again from the start.
(See page GB21.)
The height of the left and right massage heads is different.
An alternating tapping method is employed, which means that this phenomenon will naturally occur. There is nothing wrong with
the unit.
