41
English
Trouble Shooting
Problem
Cause and Remedy
Motor Noises
It sounds and feels like the massage heads are straining to get over wrinkles in the cloth.
There is operational noise of kneading or tapping actions.
There is a creaking noise when the massage heads are in operation.
There is a rattling sound when the massage heads move up or down.
The belt can be heard rotating.
The motor makes a noise when the unit is being used.
There is a strange sound when the massage heads move in and out.
There is a noise when I sit down.
There is a noise when the back cushion moves over the armrest when the seat is reclining.
There is a rubbing sound produced by the massage heads rubbing on the seat fabric.
There is a noise of discharging air.
The legrest rattles.
There is a humming sound from the pump.
There is operational noise of valves under the seat.
There is an unstable sound when air escapes during the leg stretch.
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These sounds are perfectly normal and will not have any effect on the operation of the unit.
The massage heads stop during operation.
(All the displays and buttons on the controller will flash and then turn off.)
If excessive force is applied to the massage heads during operation, in the interests of safety the massage heads may stop
moving.
If all markings and buttons on the controller start to flash, which is extremely unusual, turn off the power switch, wait for
approximately 10 seconds and then turn the power switch on again.
If the massage heads stop again, position yourself so that your back is not completely in contact with the backrest.
[Caution should be exercised particularly when used by persons weighing 221 lbs (100 k
g
) or more.]
It is not possible to recline the unit.
The legrest cannot be raised or lowered.
(All the displays and buttons on the controller will flash and then turn off.)
If the unit encounters an obstacle or if excessive force is exerted on it during operation, in the interests of safety the unit
will come to a stop.
When all displays and buttons are flashing and the backrest or the legrest has stopped, turn off the power of the unit once,
turn “on” the power again after approximately 10 seconds, and then operate the unit.
The massage heads do not come up to the shoulder or neck.
If your head does not contact the pillow or your back does not contact the backrest, the shoulder position may be detected
as lower than the actual position during the body scanning. Sit on the seat in the deepest position and put your head on
the pillow, and then repeat the operations again from the start.
(See page 18)
The height of the left and right massage heads is different.
An alternating tapping method is employed, which means that this phenomenon will naturally occur. There is nothing wrong
with the unit.
Reclining does not take place even though a massage is started in pre-programs.
(The seat does not automatically recline.)
Automatic reclining will not activate when the backrest is reclined to flat position more than massage position and legrest is
in upper position.
The backrest does not return to the upright position.
If the unit is stopped by automatic shut-off or by pressing the
button, it will not return automatically.
(To return from the reclined position to the original position, press the
button twice.)
The unit will not operate at all.
Upper body (neck to lower back) massage
Lower body massage
Arm massage
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The power cord has been disconnected.
(See page 15)
The power switch on the unit has not been turned on.
An Auto program button or Manual Operation button hasn’t been pressed after pressing
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It is not possible to massage hands and arms.
The air plug on the armrest is disconnected.
(See page 12)
