– 3–13 –
The user is given the following information and advised to contact the dealer if the problems persist:
Problem
Cause
Remedy
Telephone will not switch on.
Check that the battery pack is fully charged and
correctly connected to the telephone.
Extremely short battery
life for a new battery pack.
The network in use and the
condition of the battery pack can
affect battery life.
Avoid areas of poor reception. Ensure batteries are
fully charged.
Short battery life for an
old battery pack.
The battery pack was worn out.
Replace with a new one.
The battery level indicator
does not light when
charging.
If a battery is deeply discharged it
will take a short time before there is
sufficient power in the telephone to
light the battery level indicator .
Leave to charge for several minutes in temperatures
b5
°
C and +35
°
C.
The telephone is locked.
Unlock the telephone
(Menu: Security: Phone Lock).
Outgoing calls are barred.
Disable the outgoing call barring
(Menu: Security: Call Bar).
Calls cannot be made.
The telephone is not registered to a
network.
Move to a coverage area and operate the telephone
after it has registered with a network.
Calls cannot be made
from Fixed Dial Store.
Check that SIM supports Fixed Dial Check if the
Fixed Dial is switched on (Menu: Security: Fixed
Dial). Check the telephone number is shorted in the
Fixed Dial.
The telephone is not switched on.
Switch on the telephone on.
Incoming calls are barred.
Disable the incoming call barring (Menu: Security:
Call Bar).
Calls cannot be received.
The telephone is not registered to a
network.
Move to a coverage area and operate the telephone
after it has registered with a network.
Emergency calls cannot
be made
User’s phone is not in a GSM
coverage area.
Check that the antenna symbol is displayed.
Move to a coverage are and operate the telephone
when the antenna symbol is displayed.
The telephone is locked.
Unlock the telephone (Menu: Security: Phone Lock).
Telephone numbers
Cannot be recalled
Fixed Dial is switched on.
Switch off Fixed Dial (Menu: Security: Fixed Dial).
3.9. Troubleshooting
