– 3–18 –
The following table is a list of error messages that may occur during use of the telephone, with a
description and suggested course of action:
Error Message
Explanation / Remedy
Area not Allowed
Roaming in the selected area is not allowed.
Network not allowed
Roaming with the selected network is not allowed.
Security Failure
The network has detected authentication failure because the SIM is not
registered with that network. Contact the Service Provider.
SIM Blocked
The SIM is blocked because the wrong PUK has been entered 10 times.
Contact the Service Provider.
SIM Error
The telephone has detected a problem with the SIM. Switch the telephone
off and then back on. If the message does not disappear, contact the
Service Provider.
Message Rejected
Store Full
A message has been received but the message store is full. To receive
messages, delete some of the currently stored messages.
PIN2 Invalidated
The PIN2 is blocked permanently because the wrong PUK2 has been
entered 10 times. Services controlled by PIN2 cannot be used. Contact the
Service Provider.
Warning Store Full
Continue?
The message area is full. New messages cannot be stored unit some of
the currently stored messages are deleted.
Code Type
Number or Digits
Description
Personal Identification
Number (PIN)
4 to 8
Controls SIM security. Supplied by the service
provider.
PIN2
4 to 8
Controls memory security. Supplied by the service
provider.
PIN/PIN2 Unblocking
Key
Supplied by the service provider.
(PUK/PUK2)
8
Used to unblock PIN and PIN2. A PIN or PIN2 will
become blocked if the wrong PIN or PIN2 is
entered three times. When the blocked PIN or PIN2
is unblocked, a new PIN or PIN2 must be entered.
If the wrong PUK or PUK2 is entered 10 times, the
cursor SIM will be unusable.
Password
4
Controls the call bar function. If the wrong password
is entered three times, this service will be revoked.
Supplied by the service provider.
Phone lock Code
4 to 8
Controls telephone security.
3.10. Important Error Messages
3.11. Security Codes