HANDLING INCOMING CALLS
Assign an account code before making a call
access line (9 or
81-84)
phone number
8
TUV
#
account code
#
#
#
Assign an account code for a client during a call
# #
(talk)
account code
(talk)
Answer a call ringing at someone else’s phone in your call pickup group
0
OPER
7
PRS
(talk)
1
Answer a call ringing at another extension
0
OPER
7
PRS
4
GHI
ringing extension number
(talk)
Place a call on hold (and then retrieve it)
(talk)
(to retrieve)
Answer a second call and toggle between the two calls
(talk)
(talk)
Retrieve a call that has been placed on Floating Hold
Floating Hold number
Supervise the transfer of a call to an extension or outside number
(talk)
extension number
(talk)
access line (9 or 81-84)
phone number
Transfer a call to an extension or outside number without supervising the call
(talk)
extension number
access line (9 or 81-84)
phone number
press the FF key assigned as a Silent Monitor key, then press the monitored ext. #
press only the Silent Monitor key if the FF key has been
assigned to monitor a specific ext. #
7
PRS
OR
press ON/OFF
8
TUV
6
MNO
press the ext. # you want to monitor
Silent Monitor
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