21
Get
ting St
arted
U
seful In
formati
on
Troubleshooting
Appendix
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
Panasonic Technical Support (
Î
page 29). You can also check the computer’s status in the PC Information Viewer
(
Î
Reference Manual
“Troubleshooting (Advanced)”).
Starting Up
Cannot start up.
The power indicator or bat-
tery indicator is not lit.
z
Connect the AC adaptor.
z
Insert a fully charged battery.
z
Remove the battery pack and the AC adaptor, then connect them again.
z
Remove the USB device, or set [USB Port] or [Legacy USB Support] to [Disable] in
[Advanced] menu of the Setup Utility. The computer may not start up when certain
USB devices are connected.
The power is turned on but
“Warming up the system (up
to 30 minutes)” appears.
z
The computer is warming up before start up. Wait for the computer to start up (takes
up to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed
to warm up and does not start. In this case, turn off the computer, leave it in an envi-
ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on
the power once more.
Cannot turn on the computer.
The computer does not
resume from standby mode.
(The power indicator blinks
quickly in green.)
z
Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour,
then turn on the power once more.
You have forgotten the
password.
z
Supervisor Password or User Password: Contact Panasonic Technical Support
(
Î
page 29).
z
Administrator password:
• If you have a password reset disk, you can reset the administrator password. Set
the disk and enter any wrong password, then follow the on-screen instructions and
set a new password.
• If you do not have a password reset disk, reinstall (
Î
page 18) and set up Win-
dows, and then set a new password.
“Remove disks or other
media. Press any key to
restart” or a similar mes-
sage appears.
z
A floppy disk is in the drive and it does not contain system startup information.
Remove the floppy disk and press any key.
z
This message may appear with some USB devices. Remove the USB device, or set
[USB Port] or [Legacy USB Support] to [Disable] in the [Advanced] menu of the
Setup Utility.
z
If the problem persists after removing the disk, it may be a hard disk failure. Contact
Panasonic Technical Support (
Î
page 29).
Windows startup and opera-
tion is slow.
z
Press
F9
in the Setup Utility (
Î
page 20 “To start the Setup Utility”) to return the
Setup Utility settings (excluding the passwords) to the default values. Start the
Setup Utility and make the settings again. (Note that the processing speed depends
on the application software, so this procedure may not make Windows faster.)
z
If you installed a resident software after purchase, turn off the residence.
z
Disable Indexing Service in the following menu.
Click [start] - [Search] - [Change preferences] - [Without Indexing Service].
The date and time are incor-
rect.
z
Make the correct settings. Click [start] - [Control Panel] - [Date, Time, Language,
and Regional Options] - [Date and Time].
z
If the problem persists, the internal clock battery may need to be replaced. Contact
Panasonic Technical Support (
Î
page 29).
z
When the computer is connected to LAN, check the date and time of the server.
z
The 2100 A.D. or later year will not be correctly recognized on this computer.
[Executing Battery Recali-
bration] screen appears.
z
The Battery Recalibration was canceled before Windows was shut down last time.
To start up Windows, turn off the computer by the power button, and then turn on.
