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3
Perform Windows Update.
4
Clear TPM.
A
Perform either of the following procedures.
l
For the desktop screen:
Right-click
at the bottom left corner of the Desktop screen.
l
For the Start screen:
Click on the Start screen.
B
Click [Run], input [tpm.msc] and click [OK].
C
Click [Clear TPM…] under “Actions” on the right of the “TPM Manager on Local Com-
puter” screen.
D
Click [Restart] of the “Manage the TPM security hardware” screen.
The computer will restart.
E
When “TPM configuration change was requested to ...” is displayed, press
F12
.
F
Click the Desktop tile, and when “TPM is ready” appears, click [Close].
Hard Disk Recovery
CAUTION
l
If the recovery partition is deleted, you cannot perform hard disk recovery.
Preparation
l
Remove all peripherals.
l
Connect the AC adaptor and do not remove it until installation is complete.
If reinstallation using the method described in “Remove everything and reinstall
Windows” above is not successful, follow the steps below.
1
Start the Setup Utility.
A
Display “Charm”, and click - [Change PC settings] - [Update and recovery] - [Recovery].
B
Click [Restart now] under “Advanced startup”.
C
Click [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
Turn on the computer, and press
F2
or
Del
while [Panasonic] boot screen is displayed.
l
If the [Panasonic] boot screen is not displayed, turn on the computer while holding down
F2
or
Del
.
l
If the password is requested, enter the Supervisor Password.
2
Write down all of the contents of the Setup Utility and press
F9
.
At the confirmation message, select [Yes] and press
Enter
.
3
Check the [UEFI Boot] setting of the Setup Utility.
[UEFI Boot] should be set to as follows.
When Windows 8.1 is used: [Enabled]
When Windows 7 is used: [Disabled]
4
Press
F10
.
At the confirmation message, select [Yes] and press
Enter
.
Computer will restart.
5
Press
F2
or
Del
while [Panasonic] boot screen is displayed.
The Setup Utility starts up.
l
If the password is requested, enter the Supervisor Password.
6
Select the [Exit] menu, then select [Recovery Partition] and press
Enter
.
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