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Warranty and Connected Equipment Policy Information
CAUTION!
All Panamax Warranties and Connected Equipment Policies are valid only in the United States and Canada.
CAUTION!
Audio/Video, computer and/or telephone system installations can be very complex systems, consisting of many interconnected components.
Due to the nature of electricity and surges, a single protector may not be able to completely protect complex installations. In those cases, a systematic approach using multiple protectors must be employed. Systematic protection
requires professional design. AC power, satellite cables, CATV cables, telephone/network lines, signal lines or any other electrical conductors, entering the system that do not pass through this surge protector may invalidate the
Panamax Connected Equipment Protection Policy. For additional information on how to protect your system, please contact Panamax before connecting your equipment to the surge protector.
CAUTION! WARRANTY LIMITATION FOR INTERNET PURCHASERS
Panamax products purchased through the Internet do not carry a valid Product Warranty or Connected Equipment Protection Policy unless purchased from an Authorized Panamax Internet Dealer. Purchasing from an Authorized
Panamax Internet Dealer insures that the product was intended for consumer use, has passed all quality inspections and is safe. Buying through auction sites or unauthorized dealers may result in the purchase of salvaged, failed
and/or products not intended for use in the US. In addition, Authorized Panamax Internet dealers have demonstrated sufficient expertise to insure warranty compliant installations. For a list of Authorized Panamax Internet Dealers
go to www.panamax.com. If you have any questions regarding these requirements, please contact Panamax Tech Support.
Product Upgrade Program
If your Panamax power conditioner sacrifices itself
while protecting your connected equipment, you
have an option to upgrade to the latest technology.
Please go to our web site www.panamax.com or
contact Panamax Tech Support at 800-472-5555 for
details.
Panamax Surge Protector Lifetime
Limited Product Warranty
Panamax warrants to the purchaser of any standard
Panamax surge protector that the surge protector
shall be free of defects in design, material, or
workmanship, and Panamax will repair or replace
any defective unit. For product replacement see
“NOTIFICATION” (3).
Panamax Surge Protector Limited
Connected Equipment Protection
Policy
It is the policy of Panamax that it will, at its election,
either replace, pay to replace at fair market value, or
pay to repair, up to the dollar amount specified below,
equipment that is damaged by an AC power, cable,
telephone, or lightning surge while connected to a
properly installed Panamax power conditioner. To be
eligible for compensation, repair and or replacement,
the power conditioner must shows signs of surge
damage or that it is operating outside of design
specifications, relative to its surge protection
capability, and under all of the circumstances failed
to protect your connected equipment.
$75,000 CONNECTED EQUIPMENT POLICY
THE CONNECTED EQUIPMENT POLICY IS
SUBJECT TO THE FOLLOWING CONDITIONS
AND LIMITATIONS
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax’s connected equipment policy extends to
the original purchaser of the Panamax product only
and is non-transferable. Original purchase receipts
must accompany any product return or claim for
connected equipment damage.
2. PROPER INSTALLATION:
Panamax AC protectors must be directly plugged
into a properly grounded 3-wire AC outlet. Extension
cords*, non-grounded two prong adapters, or other
non-Panamax surge products must not be used.
Building wiring and other connections to protected
equipment must conform to applicable codes (NEC
or CEC). No other ground wires or ground connections
may be used. All wires (including, e.g., AC power
lines, telephone lines, signal/data lines, coaxial
cable, antenna lead-ins) leading into the protected
equipment must first pass through a single Panamax
protector designed for the particular application. The
protector and the equipment to be protected must be
indoors in a dry location, and in the same building.
Panamax installation instructions and diagrams must
be followed
3. NOTIFICATION:
You must notify Panamax within ten days of any
event precipitating request for product replacement
or payment for connected equipment damage.
A return authorization (RA) number must first
be obtained from the Panamax Tech Support
Department at www.panamax.com** before
returning the protector Panamax. At this time,
you must notify Panamax if you believe you have a
claim for damaged connected equipment. Once you
obtain an RA number, please mark the number on the
bottom of the unit and pack it in a shipping carton/
box with enough packing material to protect it during
transit. The RA number must also be clearly marked
on the outside of the carton. Ship the unit Panamax.
Please note that you are responsible for any and all
charges related to shipping the unit to Panamax. If
connected equipment damage was indicated on your
RA request, Panamax will mail you claim kit to be
completed and returned within 30 days. A connection
diagram of your system will be required as part of
the claim kit. Be sure to note its configuration before
disconnecting your equipment.
4. DETERMINATION OF FAILURE:
Panamax will evaluate the protector for surge
damage. The Panamax protector must show signs of
surge damage or must be performing outside (>10%)
of design specifications relative to its surge protection
capability. Opening the enclosure, tampering with,
or modifying the unit in any way shall be grounds
for an automatic denial your request for payment.
Panamax, after evaluating all information provided,
will determine whether or not your request is eligible
for payment. If the surge protector shows no signs
of AC power or signal line surge damage and is
working within design specifications, Panamax will
return the unit to you with a letter explaining the
test results and notifying you of the rejection your
claim. Exceptions: If a dealer or installer replaces
the protector for the customer, replacement will be
returned to the dealer installer; or if the protector
is a pre-1996 model, it will be replaced; or, for a
Canadian customer, the protector will be replaced.
Panamax reserves the right to inspect the damaged
connected equipment, parts, or circuit boards. Please
note that you are responsible for any and all charges
related to shipping the damaged equipment to
Panamax. Panamax also reserves the right to inspect
the customer’s facility. Damaged equipment deemed
uneconomical to repair must remain available for
inspection by Panamax until the claim is finalized.
5. REQUEST PAYMENTS:
Once Panamax has determined that you are entitled
to compensation, Panamax will, at its election, either
pay you the present fair market value of the damaged
equipment, or pay for the cost of the repair, or send
you replacement equipment, or pay the equivalence
of replacement equipment.
6. OTHER INSURANCE/WARRANTIES:
This coverage is secondary to any existing
manufacturer’s warranty, implied or expressed, or
any insurance and/or service contract that may cover
the loss.
7. EXCLUSIONS:
THE PANAMAX CONNECTED EQUIPMENT
PROTECTION POLICY DOES NOT APPLY TO:
Service charges, installation costs, reinstallation
costs; setup cost; diagnostic charges; periodic
checkups; routine maintenance; loss of use of
the product; costs or expenses arising out of
reprogramming or loss of programming and/or data;
shipping charges or fees; service calls; loss or damage
occasioned by fire, theft, flood, wind, accident, abuse
or misuse, and products subject to manufacturer’s
recall or similar event.
8. DISPUTE RESOLUTION:
Any controversy or claim arising out of or relating to
Panamax’s Connected Equipment Protection Policy,
or the alleged breach thereof, shall be settled by
arbitration administered by the American Arbitration
Association under its Commercial Arbitration Rules.
You may file for arbitration at any AAA location in
the United States upon the payment of the applicable
filing fee. The arbitration will be conducted before
a single arbitrator, and will be limited solely to the
dispute or controversy between you and Panamax.
The arbitration shall be held in any mutually
agreed upon location in person, by telephone, or
online. Any decision rendered in such arbitration
proceedings will be final and binding on each of
the parties, and judgment may be entered thereon
in a court of competent jurisdiction. The arbitrator
shall not award either party special, exemplary,
consequential, punitive, incidental or indirect
damages, or attorney’s fees. The parties will share
the costs of arbitration (including the arbitrator’s
fees, if any) in the proportion that the final award
bears to the amount of the initial claim.
9. GENERAL:
If you have any questions regarding the product
warranty or the connected equipment protection
policy, please contact the Panamax Tech Support
Department at www.panamax.com. The Limited
Product Warranty and Connected Equipment Policy
herein supersede all previous warranties and/or
Connected Equipment repair/replacement policies.
THE LIMITED PRODUCT WARRANTY IS THE ONLY
WARRANTY PROVIDED WITH THIS PANAMAX
PRODUCT AND ANY OTHER IMPLIED OR
EXPRESSED WARRANTIES ARE NON-EXISTENT.
This warranty may not be modified except in writing,
signed by an officer of the Panamax Corporation.
* The use of a Panamax extension cord or equivalent
(UL or CSA listed, minimum 14AWG, 3-wire grounded)
will not invalidate the warranty.
** Forms are available on the Panamax web site for
requesting RAs and opening a claim for connected
equipment damage.
