It is the policy of Panamax that it will, at its
election, either replace, pay to replace at fair
market value, or pay to repair, up to the dollar
amount specified below, equipment that is
damaged by an AC power, cable, telephone,
or lightning surge while connected to a prop-
erly installed Panamax power conditioner.
Panamax must determine that the power con-
ditioner shows signs of surge damage or is
operating outside of design specifications,
relative to its surge protection capability, and
under all of the circumstances failed to pro-
tect your connected equipment.
THIS WARRANTY IS SUBJECT TO THE FOL-
LOWING CONDITIONS:
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax’s connected equipment policy
extends to the original purchaser of the
Panamax product only and is non-transfer-
able. Original purchase receipts must accom-
pany any product return or claim for connect-
ed equipment damage.
2. PROPER INSTALLATION:
Panamax AC pro-
tectors must be directly plugged into a proper-
ly grounded 3-wire AC outlet. Extension
cords*, non-grounded two prong adapters, or
other non-Panamax surge products must not
be used. Building wiring and other connec-
tions to protected equipment must conform to
applicable codes (NEC or CEC). No other
ground wires or ground connections may be
used. All wires (including, e.g., AC power
lines, telephone lines, signal/data lines, coaxial
cable, antenna lead-ins) leading into the pro-
tected equipment must first pass through a
single Panamax protector designed for the
particular application. The protector and the
equipment to be protected must be indoors in
a dry location, and in the same building.
Panamax installation instructions and dia-
grams must be followed.
3. NOTIFICATION:
You must notify Panamax
within ten days of any event precipitating a
request for product replacement or payment
for connected equipment damage. A return
authorization (RA) number must first be
obtained from the Panamax Customer
Relations Department at www.panamax.com
** before returning the protector to Panamax.
At this time, you must notify Panamax if you
believe you have a claim for damaged con-
nected equipment.
Once you obtain an RA number, please mark
the number on the bottom of the unit and
pack it in a shipping carton/box with enough
packing material to protect it during transit.
The RA number must also be clearly marked
on the outside of the carton. Ship the unit to
Panamax. Please note that you are responsi-
ble for any and all charges related to shipping
the unit to Panamax.
If connected equipment damage was indicat-
ed on your RA request, Panamax will mail you
a claim kit to be completed and returned with-
in 30 days. A connection diagram of your
system will be required as part of the claim
kit. Be sure to note its configuration before
disconnecting your equipment.
4. DETERMINATION OF FAILURE:
Panamax
will evaluate the protector for surge damage.
The Panamax protector must show signs of
surge damage or must be performing outside
(>10%) of design specifications relative to its
surge protection capability. Opening the
enclosure, tampering with, or modifying the
unit in any way shall be grounds for an auto-
matic denial of your request for payment.
Panamax, after evaluating all information pro-
vided, shall determine whether or not your
request is eligible for payment.
If the surge protector shows no signs of AC
power or signal line surge damage and is
working within design specifications,
Panamax will return the unit to you with a let-
ter explaining the test results and notifying
you of the rejection of your claim.
Exceptions: If a dealer or installer replaces the
protector for the customer, a replacement will
be returned to the dealer or installer; or if the
protector is a pre-1996 model, it will be
replaced; or, for a Canadian customer, the
protector will be replaced.
Panamax reserves the right to inspect the
damaged connected equipment, parts, or cir-
cuit boards. Please note that you are respon-
sible for any and all charges related to ship-
ping the damaged equipment to Panamax.
Panamax also reserves the right to inspect
the customer’s facility. Damaged equipment
deemed uneconomical to repair must remain
available for inspection by Panamax until the
claim is finalized.
5. REQUEST PAYMENTS:
Once Panamax has
determined that you are entitled to compen-
sation, Panamax will, at its election, either pay
you the present fair market value of the dam-
aged equipment, or pay for the cost of the
repair, or send you replacement equipment,
or pay the equivalence of replacement equip-
ment.
6. OTHER INSURANCE/WARRANTIES:
This
coverage is secondary to any existing manu-
facturer's warranty, implied or expressed, or
any insurance and/or service contract that
may cover the loss.
7. EXCLUSIONS: THE PANAMAX CONNECTED
EQUIPMENT PROTECTION POLICY DOES NOT
APPLY TO:
THE PANAMAX CONNECTED
EQUIPMENT PROTECTION POLICY DOES
NOT APPLY TO: Service charges, installation
costs, reinstallation costs; setup cost; diag-
nostic charges; periodic checkups; routine
maintenance; loss of use of the product; costs
or expenses arising out of reprogramming or
loss of programming and/or data; shipping
charges or fees; service calls; loss or damage
occasioned by fire, theft, flood, wind, acci-
dent, abuse or misuse, and products subject
to manufacturer's recall or similar event.
8. DISPUTE RESOLUTION:
Any controversy or
claim arising out of or relating to Panamax’s
Connected Equipment Protection Policy, or
the alleged breach thereof, shall be settled by
arbitration administered by the American
Arbitration Association under its Commercial
Arbitration Rules. You may file for arbitration
at any AAA location in the United States upon
the payment of the applicable filing fee. The
arbitration will be conducted before a single
arbitrator, and will be limited solely to the dis-
pute or controversy between you and
Panamax. The arbitration shall be held in any
mutually agreed upon location in person, by
telephone, or online. Any decision rendered
in such arbitration proceedings will be final
and binding on each of the parties, and judg-
ment may be entered thereon in a court of
competent jurisdiction. The arbitrator shall
not award either party special, exemplary,
consequential, punitive, incidental or indirect
damages, or attorney's fees. The parties will
share the costs of arbitration (including the
arbitrator's fees, if any) in the proportion that
the final award bears to the amount of the ini-
tial claim.
9. GENERAL:
If you have any questions
regarding the product warranty or the con-
nected equipment protection warranty, please
contact the Panamax Customer Relations
Department at www.panamax.com/support.
This warranty supersedes all previous war-
ranties. THIS IS THE ONLY WARRANTY PRO-
VIDED WITH THE PROTECTOR AND ANY
OTHER IMPLIED OR EXPRESSED WAR-
RANTIES ARE NON-EXISTENT. This warranty
may not be modified except in writing, signed
by an officer of the Panamax Corporation.
* The use of a Panamax extension cord or
equivalent (UL or CSA listed, minimum 14AWG,
3-wire grounded) will not invalidate the warran-
ty
** Forms are available on the Panamax web
site for requesting RMAs and opening a claim
for connected equipment damage.
Effective Date 06/05
Q01L0049 Rev. A
Panamax warrants to the purchaser of this
Panamax audio/video component style power
conditioner, for a period of three (3) years
from the date of purchase, that the unit shall
be free of defects in design, material or work-
manship, and Panamax will repair or replace
any defective unit. For product replacement
see "NOTIFICATION" below.
CAUTION
Audio/Video, computer and/or telephone sys-
tem installations can be very complex sys-
tems, which consist of many interconnected
components. Due to the nature of electricity
and surges, a single protector may not be
able to completely protect complex installa-
tions. In those cases, a systemic approach
using multiple protectors must be employed.
Systemic protection requires professional
design. AC power, satellite cables, CATV
cables, telephone/network lines or any other
signal lines entering the system that do not
pass through this surge protector may render
the Panamax Connected Equipment
Protection Policy null and void. For addition-
al information on how to protect your system,
please contact Panamax before connecting
your equipment to the surge protector.
WARNING NOTICE
Panamax products purchased through the
Internet do not carry a valid Product Warranty
or Connected Equipment Protection Policy
unless purchased from an Authorized
Panamax Internet Dealer and the original fac-
tory serial numbers are intact (they must not
have been removed, defaced or replaced in
any way). Authorized Panamax Internet
Dealers have sufficient expertise to insure
warranty compliant installations. For a list of
Authorized Panamax Internet Dealers go to
www.panamax.com
More detailed information is available at
www.panamax.com
If you have any questions regarding these
requirements, please contact Panamax
Customer Relations
15
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Panamax Power Conditioner Limited Product Warranty
Panamax Power Conditioner Limited Connected Equipment Protection Warranty
Product Upgrade Program
Valid only in the United States and Canada
If your Panamax power conditioner sacrifices
itself while protecting your connected equip-
ment, you have an option to upgrade to the
latest technology. Please go to our web site
www.panamax.com or contact Panamax
Customer Relations at 800-472-5555 for
details.
Valid only in the United States and Canada.
M7500-PRO: $5,000,000
M4300-PM:
$5,000,000
M5100-PM: $5,000,000
M5300-PM: $5,000,000
M5400-PM:
$5,000,000
M4300-EX:
$5,000,000
M5100-EX: $5,000,000
M5300-EX: $5,000,000
M5400-EX:
$5,000,000
M5500-EX:
$5,000,000
ML4200: $5,000,000
M4400: $5,000,000
