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Check the items below before making a service call. You will be charged for attending to any condition
or fault that is not related to manufacture or failure of a part.
CONDITION
SUGGESTED REMEDY
Check that the power cord is plugged in and the power turned on
Circuit breaker or fuse is blown
Child lock is set
Check that gas is turned on
See that enough gas is left in LPG tank (in case of LPG appliance)
Supply gas valve is not fully opened
Air in gas hose
Air filter is clogged and filter lamp flashes. Please clean air filter.
Check that hot air outlet is not blocked
Set-temperature is set too low
Window or door is opened
Supply gas valve is not fully opened
Room size does not suit the heater capacity
Obstruction within 75cm in front of heater
Flame is extinquished during operation
Check that the room is well ventilated (Amount of oxygen inside the room
may be insufficient)
The hose is not securely connected
The hose is damaged
Turn off heater and call a qualified person
Heater smells or smokes when using first time The smell or smoke comes from oil used during manufacture. Operate
the heater for a while in ventilated room.
The fan keeps operating after the heater is
switched off
It stops after the temperature inside the heater has cooled. No action
required.
The heater creaks at the time of lighting or
switching off
The sound is caused by expansion and contraction of metallic parts when
the product is heated or cooled. No action required.
There is air in the gas hose
Repeat ignition procedure until the heater ignites (the lamp glows red to
purge the air in the hose)
Noisy during ignition or shutdown.
This is a normal operation noise.
The heater makes hissing noise.
This is a normal gas flow noise.
Does not ignite immediately after shutdown.
Please wait until the heater cools down. The heater will re-ignite
automatically 20 seconds later.
Does not operate after is accidently unplugged. Please wait until the heater cools down. Try to restart after a few minutes.
The heater does not ignite when using first
time in the season, when not used for a long
time or when the hose is re-connected.
The heater does not operate
(ON/OFF- operation light does not glow green)
Does not ignite
(ON/OFF - operation light does not glow red)
Gas smell
The heater will give out a strong odour if the room has been recently
painted or the floors have been waxed or polished. Ventilate room
properly before use
Heater smells during use
Heater turns off during operation
Room does not become warm enough.
Trouble Shooting
