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Proper operation of the water heater requires air for combustion and ventilation. Provisions for
combustion and ventilation air must comply with referenced codes and standards.

Combustion and Ventilation Air

(Indoor Water Heater Only)

NOTICE: If the water heater is installed in
an unconfined space within a building of
conventional frame, masonry or metal
construction, infiltration air is normally
adequate for proper combustion and
ventilation. If the water heater is installed in
a confined space, provisions for combustion
and ventilation air must be made.

A confined space is one having a volume
of less than 50 cubic feet (1.4 m

3

) per

1000 Btuh (0.3 kw) of the aggregate input
of all appliances within that space. 

The air must be supplied through two
permanent openings of equal area. One 
is to be located within 12” (30 cm) above
the floor and the other is to be located
within 12” (30 cm) below the ceiling.

The minimum net free area of each opening
must not be less than one square inch (6.5
cm

2

) per 1000 Btuh (0.3 kw) of the total

input rating of all the appliances in the
enclosure (but not less than 100 square
inches [650 cm

2

]) if each opening

communicates with other unconfined areas
inside the building. The above
requirements shall be used unless:
national, provincial, or local codes govern
the requirement for these air openings.

Buildings of unusually tight construction
shall have the combustion and ventilation
air supplied from outdoors, or a freely

ventilated attic or crawl space.

If air is supplied from outdoors, directly or
through vertical ducts, there must be two
openings located as specified above and
each must have a minimum net free area
of not less than one square inch 
(6.5 cm

2

) per 4000 Btuh (1.2 kw)of the

total input rating of all the appliances in
the enclosure.

If horizontal ducts are used to
communicate with the outdoors, each
opening must have a minimum net free
area of not less than one square inch
(6.5 cm

2

) per 2000 Btuh (0.6 kw) of the

total input rating of all the appliances in
the enclosure. If ducts are used, the
minimum dimensions of rectangular air
ducts shall not be less than 3” (7.6 cm).

NOTICE: If the duct openings which supply
combustion and ventilation air are to be
covered with a protective screen or grill, the
net free area (openings in the material) of
the covering material must be used in
determining the size of the openings.
Protective screening for the openings MUST
NOT be smaller than 1/4” (0.64 cm) mesh to
prevent clogging by lint or other debris.

Additional installation information for The
Commonwealth of Massachusetts is located
on page 36.

Corrosive Atmospheres

The air in beauty shops, dry cleaning
establishments, photo processing labs, 
and storage areas for liquid and powdered
bleaches or swimming pool chemicals
often contains such halogenated
hydrocarbons.

An air supply containing halogenated
hydrocarbons may be safe to breathe, 
but when it passes through a gas flame,
corrosive elements are released that 

will shorten the life of any gas burning
appliance.

Propellants from common spray cans 
or gas leaks from A/C and refrigeration
equipment are highly corrosive after
passing through a flame.

The water heater warranty is voided when
failure of the heater is due to operation in
a corrosive atmosphere.

NOTICE: The water heater
should not be installed near
an air supply containing
halogenated hydrocarbons.

DANGER:  OUTDOOR

water heaters must not
be installed indoors or
in a confined space.
Install outdoor water
heaters outdoors only.

9

Inspect Shipment

Inspect the water heater for possible damage. Check the markings on the rating plate of
the water heater to be certain the type of gas supplied corresponds to the water heater
requirements. Verify all included parts are present (see below).

Air openings
minimum
200 sq. in.
(1290 cm

2

).

Min. 3” 
(7.6 cm)

Manual Appliance 

Gas Shut-off Valve 

Wood Screw x 5pcs. 

Washer x 4 pcs. 

Use & Care Manual 

T ankless  Unit 

FOR  YOUR  SAFETY! 

— 

Do   not   stor e   or  use   gasoline   or  other 
flammable   vapors   or  liquids   or  other 
combustible materials in the vicinity of this or 
any  other appliance.  To   do  so  may  r esult  in  an 
explosion  or fir e. 

— 

WHA T T  

O  DO  IF YOU  SMELL GAS 

l

Do  not  try  to  light  any  appliance. 

Do  not  touch  any  electrical  switch;  do  not 
use  any  phone  in  your building. 

Immediately  call  your gas  supplier fr om  a 
neighbor ’s   phone.  Follow  the  gas 
supplier ’s    instructions. 

If  you  cannot  r each  your gas  supplier ,  call  
the  fir e  department. 

Do  not  r eturn  to  your home  until  authorized  
by  the  gas  supplier or fir e  department. 

—  

Impr oper  installation,   adjustment, 
alteration,  service  or maintenance  can  cause 
pr operty  damage,  personal  injury ,  or death  . 
Refer to  this  manual.  Installation  and  servic e 
must  be  performed  by  a  qualified  installer , 
service  agency  or the  gas  supplier . 

W ARNING:  If   the   information   in   these   instructions   is   not   followed   exactly ,  
a  fir e  or explosion  may  r esult   causing   pr operty   damage,   personal   injury   o r death. 

The  purpose  of  this  manual  is  twofold:  one,  to  pr ovide  the  installer with 
the  basic  dir ections   and  re commendations   for the  pr oper  installation   and 
adjustment  of  the  water  heater;  and  two,  to  the  owner–operator ,  to 
explain  the  featur es,  operation,  safety  pr ecautions,  maintenance  and 
tr oubleshooting  of  the  water  heater .  This  manual  also  includes  a  parts 
list. 

It  is  imperative  that  all  persons  who  ar e  expected  to  install,  operate  or 
adjust  this  water  heater  r ead  the  instructions  car efully  so  they  may 
understand  how  to  perform  these  operations.  If  you  don’t  understand 
these  instructions  or any  terms  within  it,  seek  pr ofessional  advice. 

Any   questions   r egarding   the   operation,   maintenance,   service   or 
warranty of this water heater should be dir ected to the selle r f  

ro m  whom 

it  was  pur chased.  If  additional  information  is  re quir ed,   r  

efer to  the 

section  on  How  to  Obtain  Service  Assistance. 

Do  not  destr oy  this  manual.  Please  r ead  c ar efully  and  keep  in  a  safe 
place  for futur e  r efer ence. 

Recognize   this   symbol   as   an   indication   of   Important   Safety 
Information! 

C alifornia   P  r oposition   65   W arning: This  pr 

oduct   contains 

chemicals  known  to  the  S tate  of  California  to  cause  cancer ,  birth 
defects  or other r epr oductive  harm. 

U se  &  Care  M anual 

Wi th  Installation  Instructions  for  the  I nstalle r 

Printed  in  US A 

W ater  Heaters 

R esidential  G as  

W arning: This  water heater is  not  suitable  for 

use  in  manufactur ed  (mobile)  homes! 

T ankless 

DESIGN

CERTIFIED

®

°F

PRIORITY

POWER

ON/OFF

Remote Control 

Assembly Kit 

Drain Tubing 

(Indoor models only)

Содержание PH-28RCIO

Страница 1: ...or to explain the features operation safety precautions maintenance and troubleshooting of the water heater This manual also includes a parts list It is very important that all persons who are expected to install operate or adjust this water heater read the instructions carefully so they may understand how to perform these operations If you don t understand these instructions or any terms within i...

Страница 2: ...D THIS MANUAL FOR YOUR RECORDS Write the model and serial numbers here You can find them on a label on the appliance Staple sales slip or cancelled check here Proof of the original purchase date is needed to obtain service under the warranty 2 Your safety and the safety of others are very important There are many important safety messages in this manual and on your appliance Always read and obey a...

Страница 3: ... well as other flammable materials and liquids adhesives solvents paint thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible materials anywhere near or in the vicinity of a water heater or any other appliance Be sure to read and follow the labels on the water heater as well as the warnings printed in this manual Fail...

Страница 4: ...p switch adjustment Only qualified service personnel should perform this adjustment Only factory authorized remote control s should be used Notice When this water heater is supplying general purpose hot water requirements for use by individuals a thermostatically controlled mixing valve for reducing point of use water temperature is recommended to reduce the risk of scald injury Contact a licensed...

Страница 5: ...LP gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level l Before attempting to light the water heater make sure to look and smell for gas leaks Use a soapy solution to check all gas fittings and connections Bubbling at a connection indicates a leak that must be corrected When smelling to detect a gas leak be sure to...

Страница 6: ...MATION READ ALL INSTRUCTIONS BEFORE USING WARNING For your safety the information in this manual must be followed to minimize the risk of fire or explosion electric shock or to prevent property damage personal injury or loss of life FOR INSTALLATIONS IN THE STATE OF CALIFORNIA California Law requires that water heaters must be braced anchored or strapped to resist falling or horizontal displacemen...

Страница 7: ... which may result in severe burns death or property damage The water heater must be located so it is not subject to physical damage for example by moving vehicles area flooding etc l The water heater should be installed vertically with the water gas and power connections on the underside pointing toward the ground l Failure to properly install the water heater outdoors as outlined in this manual c...

Страница 8: ...which may be improperly stored or accidentally spilled l The water heater should be installed as close as practical to the vent termination to minimize vent length and the number of elbows required for venting l The water heater should be installed with the proper venting materials and termination suitable for Category III venting l A fire stop plate should be installed at every penetration of a f...

Страница 9: ...ighly corrosive after passing through a flame The water heater warranty is voided when failure of the heater is due to operation in a corrosive atmosphere NOTICE The water heater should not be installed near an air supply containing halogenated hydrocarbons DANGER OUTDOOR water heaters must not be installed indoors or in a confined space Install outdoor water heaters outdoors only 9 Inspect Shipme...

Страница 10: ...uctions in this manual before completing the installation and putting the water heater into service DANGER Failure to install the appliance vent adapter and properly vent the water heater to the outdoors as outlined in the Venting section of this manual will result in unsafe operation of the water heater causing death serious injury explosion or fire To avoid the risk of fire explosion or asphyxia...

Страница 11: ...the appliance vent adapter manufacturer s instructions A B High Temp Sealant Collar Appliance Vent Adapter Clamp Water Heater Exhaust Flow Draining the Condensate Provision should be made to collect and dispose of condensate from venting systems When a water heater is vented horizontally the vent pipe can have a DOWNWARD or UPWARD slope towards the termination If an UPWARD slope is used a condensa...

Страница 12: ...ide of opening 1 foot 300 mm above opening 6 inches 15 cm for appliances 10 000 Btuh 3 kW 9 inches 23 cm for appliances 10 000 Btuh 3kW and 50 000 Btuh 15kW 12 inches 30 cm for appliances 50 000 Btuh 15kW K Clearance to mechanical air supply inlet 6 feet 1 83 m 3 feet 91 cm above if within 10 feet 3 m horizontally 3 feet 91 cm above if within 10 feet 3 m horizontally L Clearance above paved sidewa...

Страница 13: ...ld not contain substances that corrode the vent pipe Do NOT extend exposed vent pipe of indoor water heaters outside of building Guard vent against accidental contact with people and pets Install outdoor water heater such that air inlet and flue outlet is above anticipated snow level 1 8 m If soffit vent is too close block off and install new vent at another location Inside corner Caulk Caulk Caul...

Страница 14: ...alls Reinstall the decorative sheathing around the Wall Thimble This assembly may be painted to match the exterior decor l Attach a Paloma approved 4 10 cm screened 90 elbow termination to the female end of a vent section or slip connector Use the method described in the Venting installation instructions provided with the vent Slide the vent in through the outside of the Thimble and seal the annul...

Страница 15: ...e to Combustibles Firestop Firestop Roof Jack Adjustable Roof Flashing Vent Adapter 3 8 cm Clearance Support Hanger Condensate Trap To Drain Dispose of condensate in accordance with local codes Storm Collar Support Clamp 1 4 per foot upward slope 2 61 cm Max Standard Vertical Vent Termination Vertical Vent Termination Location The location of the vent terminal depends on the following minimum clea...

Страница 16: ... both cold and hot water supply lines DO NOT cover the drain or pressure relief valve To ensure proper operation of the water heater the following water pressure guidelines should be followed l Operation of the water heater requires the minimum water pressure of 14 psi 97 kPa and a minimum water flow rate of 0 66 gpm 2 5 lpm l A water pressure of 40 psi 276 kPa is required to achieve maximum flow ...

Страница 17: ...nded on the HOT and COLD water lines so that the water heater may disconnect easily for servicing if necessary Install a Check Valve between the water heater and the water shutoff valve see the top left diagram The following should be addressed in regards to the HOT WATER OUTLET l Connections between the water heater and point s of use should be as short and direct as possible l Local codes shall ...

Страница 18: ... codes govern the installation of relief valves If local codes require that a temperature and pressure relief valve should be installed the manufacturer recommends a type 40XL Watts T P relief valve or an equivalent model be used Notice Manual operation of relief valves should be performed at least once a year Turn off the electrical power and gas shutoff valve Lift and release lever on the relief...

Страница 19: ...e force over 31 5 ft lbs 42 7 Nm in tightening the pipe particularly if teflon pipe compound is used as the unit may be damaged The inlet gas pressure to the water heater must not exceed 10 5 w c 2 6 kPa for natural or 14 w c 3 5 kPa for LP gas For purposes of input adjustment the minimum inlet gas pressure with main burner on is shown on the water heater rating plate If high or low gas pressures ...

Страница 20: ...must comply with local codes or in the absence of local codes with the latest edition of the National Electrical Code ANSI NFPA 70 or in Canada Canadian Electrical Code CSA C22 1 Part 1 20 Installing the Main Remote Control Remote Control Model Number Remote Control Description Temperature Set Point Range Availability Models USC1 117 BATH 1 100 F 120 F 38 C 49 C Optional Sold Separately Residentia...

Страница 21: ... the remote control cables to the extension cable from the water heater l l Place the remote control over the base plate Ensure the projections in the base plate fit into the housings in the remote control l l Fix the control to the base plate at the bottom of the remote control using the screw provided l l Proceed to Connecting the remote control to the water heater to complete installation Conne...

Страница 22: ...other equipment that carry a ground fault interrupter l An ON OFF switch must be provided and installed for the incoming 120VAC power l Wire the water heater exactly as shown below A wiring diagram is also found inside of the cover panel l A green screw is provided in the junction box for a grounding connection l Connect the live wire to black leg wire and the neutral wire to the white neutral wir...

Страница 23: ...al codes or plumbing authority requirements may vary from the instructions or diagrams provided and take precedent over these instructions Vacuum Relief Valve Not Supplied If required install per local codes and valve manufacturer s instructions Water Inlet Water Outlet Drain Pressure Relief Valve Hot Water Service Valve Cold Water Service Valve Alternate Water Piping Arrangement with Optional Val...

Страница 24: ...nket is to reduce the standby heat loss encountered with storage tank heaters This water heater does not store water making an insulation blanket unnecessary The manufacturer s warranty does not cover any damage or defect caused by installation attachment or use of any type of energy saving or other unapproved devices other than those authorized by the manufacturer into onto or in conjunction with...

Страница 25: ...upply q Gas type matches rating plate q Gas supply pressure is sufficient for the water heater q Gas line equipped with shut off valve union and sediment trap q Approved pipe joint compound used q Soap and water solution used to check all connections and fittings for possible gas leak q Gas Company inspected installation if required F Relief Valve q Pressure Relief Valve properly installed and dis...

Страница 26: ...is label 2 Turn off all electric power to the appliance 3 Do not attempt to light the burner by hand 4 Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the OFF position 5 Wait five 5 minutes to clear out any gas If you then smell gas STOP Follow B in the safety information above on this label If you don t smell gas go to the next step 6 Turn the Gas Shutoff Valve located ...

Страница 27: ...valves are available for reducing point of use water temperature by mixing hot and cold water in branch water lines Contact a licensed plumber or the local plumbing authority for further information See page 4 for more details The chart below may be used as a guide in determining the proper water temperature for your home Safety Precautions Do turn off manual gas shut off valve if water heater has...

Страница 28: ...s the risk of scald injury Always supervise young children or others who are incapacitated The water heater is equipped with a device that will shut off the gas supply to the burner if the water heater exceeds normal operating temperatures Refer to the Before You Call For Service section located near the back of this manual or contact your dealer WARNING Should overheating occur or the gas supply ...

Страница 29: ...nd or cleaning ensure proper operation by turning on a hot water faucet Housekeeping Before performing Housekeeping tasks to this water heater turn the unit off and disconnect the power supply Vacuum around the water heater for dust dirt and lint on a regular basis Clean the water heater and remote control by using a damp soft cloth with a few drops of mild detergent and gently wiping the surfaces...

Страница 30: ...urner flame Blue flames should be seen when the main burner is firing If any unusual burner operation is noted the water heater should be shut off until qualified service assistance can be obtained CAUTION For your safety burner inspection and cleaning should be performed only by qualified service personnel For cleaning a vacuum cleaner can be used on the burner Proper burner pattern Vacation and ...

Страница 31: ...reezing conditions even for a short period of time be sure to drain all water from the unit as instructed above Exposure to freezing conditions can occur from down draft of venting system or from installation in areas exposed to cold air The water heater is equipped with a Freeze Protection Electric Heater As long as electricity is supplied to the water heater it prevents freezing inside the water...

Страница 32: ...alfunctions if applicable l Check and replace if necessary Error code displayed on remote control l See instructions for Error Code and if required contact a dealer for service Not enough water demand l Increase water flow Water inlet filter clogged l Clean water inlet filter Fixture aerator is clogged l Clean aerator Scale buildup in heat exchanger l Check for error code If required contact a dea...

Страница 33: ... material or vent configuration l Open the Gas shutoff valve fully l Contact gas utility company l Fill up LP Gas container or replace with a new cylinder of LP Gas l Bleed all air from gas lines l Ensure appliance is properly grounded l Ensure gas line meter and regulator are sized properly l Ensure gas type is correct l Ensure venting is per Instruction Manual Contact a dealer for service 15 The...

Страница 34: ...plate Specify type of gas natural or LP as marked on the rating plate Part description as noted below and number of parts desired CAUTION For your safety DO NOT attempt repair of electrical wiring gas piping burners vent connectors or other safety devices Refer repairs to qualified service personnel WARNING For your safety DO NOT attempt to disassemble this unit for any reason Indoor Water Heater ...

Страница 35: ...to 120 F 49 C Follow first four bullets points listed above then continue as listed below l Press the SW1 button on the left hand side of the PCB for more than 1 second The LED on the PCB starts illuminating continuously At the same time the display of the Main Remote Control is on continuously l Change the DIP Switch 4 setting back to the OFF position DO NOT alter any other DIP Switch The LED on ...

Страница 36: ...complete satisfaction you should then contact the following address 2151 Eastman Avenue Oxnard CA 93030 Phone 805 278 5499 When contacting the manufacturer the following information will be requested a Model and serial number of the water heater as shown on the rating plate attached to the front panel of the heater b Address where the water heater is located and physical location c Name and addres...

Страница 37: ...n line without the use of a temperature sensor timer or a continuously operating pump All Applicable Warranty Periods will be limited to one 1 year from the Effective Date if the water heater is installed anywhere other than a single family dwelling Commercial Models If the water heater is installed in a commercial application the Applicable Warranty Periods are five 5 years from the Effective Dat...

Страница 38: ...ater heater or component part s Paloma will not reimburse any party for these or any other fees not specifically covered in this Limited Warranty document HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE Any claim for warranty assistance must be made promptly First determine if your water heater is In Warranty that is within the Applicable Warranty Period You can determine your unit s warranty status by ad...

Страница 39: ...emoved or the date of purchase of the part If it was purchased separately to establish the In warranty status of the defective component part If Paloma determines that the water heater or component part returned to Paloma is free of defects in material and manufacture and or that it was damaged by improper installation the warranty claim for the product component part and or labor maybe denied War...

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