Palm MultiMail Deluxe Desktop Link, Руководство пользователя

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Troubleshooting
27
Why do my e-mail
downloads stop with the
error message Account
updated…? When you tap Get Mail, you may download a few messages, then see
one of these errors:
Account updated. Please try your operation again (6).
Account updated. Please try your operation again (14).
You must generate and install a new security key on both the
handheld and desktop computer. See
“Setting up secure e-mail”
earlier in this handbook.
When I send a message
from my handheld, why
do I get a non-delivery
report? If you send the message to a recipient that has a duplicate entry in
your Outlook Personal Address Book, you see this message on your
handheld:
Your message: subject
could not be sent to: recipient
for the following reason: Unable to resolve names for recipients of
new e-mail from handheld.
Delete the duplicates from the Personal Address Book on your
business computer.
Why do I see only some
of my messages on my
handheld? Desktop Link can store 5MB of messages for up to 15 days.
If the radio in your handheld was off or out of range, or if you have
received and not processed a large number of messages in the last
month, you can exceed the storage capacities of Desktop Link.
When you exceed the 5MB limit on pending messages, Desktop Link
sends a message to Outlook that it can no longer redirect e-mail
messages to your handheld. To correct this, you must contact Palm
Customer Care at 847-262-PALM (7256).
When your pending messages are more than 15 days old, Desktop
Link does not deliver them to your handheld. They are deleted from
the message queue.
To avoid this situation, download your messages regularly.
Why don’t I see all of
my e-mail messages? If the radio is off or coverage is too low, the handheld cannot receive
messages from Desktop Link. When these conditions are corrected,
Desktop Link forwards all messages.
NOTE
Messages arriving in Outlook when Desktop Link is not running
are never forwarded to your handheld.
How can I read the rest
of a message? Messages larger than the maximum message length are truncated (see
“Managing e-mail messages” earlier in this handbook for how to set
the maximum length). To see the rest of these messages, you have to
download the message again.