150-231-185-05, Revision 05
Appendix D - Product Support
HLU-231 List 8E
September 13, 1999
63
A
PPENDIX
D - P
RODUCT
S
UPPORT
PairGain Customer Service Group provides expert pre-sales and post-sales support and training for all its
products.
T
ECHNICAL
S
UPPORT
Technical assistance is available 24 hours a day, 7 days a week by contacting PairGain Customer Service Group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time, Monday through Friday, excluding holidays),
technical assistance calls are normally answered directly by a Customer Service Engineer. At other times, a
request for technical assistance is handled by an on-duty Customer Service Engineer through a callback process.
This process normally results in a callback within 30 minutes of initiating the request.
W
ORLD
W
IDE
W
EB
PairGain product and company information can be found at http://www. pairgain.com using any Web browser.
To download PairGain product manuals from the Customer Site portion of the PairGain Web page, you need to
provide a customer password. If you do not have a password, contact your PairGain sales representative.
R
ETURNS
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was purchased. You will need to provide
this number to PairGain’s Sales Administration, RMA Department, to obtain a return authorization.
2
Call or write PairGain’s Sales Administration, RMA Department, to ask for a Return Material Authorization
(RMA) number and any additional instructions. Use the telephone number, fax number or email address,
listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: [email protected]
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name, address, the name of a person PairGain can contact regarding this equipment, and a
phone number.
•
The purchase order number provided to the RMA Department when the RMA number was requested.
Telephone:
800.638.0031 or 714.832.9922
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
714.832.9924
